Santander Consumer USA Reviews | Glassdoor

Santander Consumer USA Reviews

Updated November 20, 2017
251 reviews

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251 Employee Reviews

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Pros
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  1. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in Dallas, TX
    Current Employee - Product Management in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA full-time (More than 5 years)

    Pros

    - Great benefits
    - Company is really taking employee feedback serious and making good adjustments
    - salary is good
    - downtown location, although far for me, is awesome

    Cons

    - commute time too long
    - too much employee turnover
    - communication of new processes not done well across Enterprise
    - lack of training for new hire
    - parking too expensive

    Advice to Management

    Communicate procedural changes better
    Communicate employee new hires/terms to other employees

    Santander Consumer USA Response

    Oct 4, 2017 – Talent Acquisition Specialist II

    Thank you for your positive review. We are glad you had a good work experience with us and we hope to continue to make Santander Consumer USA a great place to work.


  2. "Company needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in Dallas, TX
    Current Employee - Product Management in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA full-time (More than 5 years)

    Pros

    Casual work environment and dress code

    Cons

    requires one employee to do the work of 3 associates because they don't want to hire, all while paying them below industry average for what they are doing. They do not promote within, consistently tells employees that the company as a whole is on a promotion freeze- yet, we have open recs for those positions employees can be promoted into. We are a number- they over work and over stress everyone that works here. If you don't know many people you will not get promoted. You have to be in the "Boys Club" as we all call it here.

    Advice to Management

    Take care of all of your employees

    Santander Consumer USA Response

    Oct 18, 2017 – Talent Acquisition Specialist II

    As a growing company, we strive for the best possible experience for our employees and we thank you for your input.

  3. "Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Lancaster, PA
    Former Employee - Banker in Lancaster, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Santander Consumer USA full-time (More than a year)

    Pros

    There are none. Management doesn’t care. Nobody’s job is safe. Hiring anyone who passes assessment test they are that desperate

    Cons

    Worse place to work. Training is horrible to non existent, work 100 hours in 2 weeks. Mandatory 25 calls a day 15 appts a day

    Advice to Management

    Wake up. Losing good workers due to lies, lack of training,


  4. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in North Richland Hills, TX
    Current Employee - Customer Service in North Richland Hills, TX
    Recommends
    No opinion of CEO

    I have been working at Santander Consumer USA full-time

    Pros

    work hours, bonuses and co workers

    Cons

    Late Friday nights, Call Miner and Managers are not approachable


  5. "leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 5 years)

    Pros

    casual environment, affordable benefits, pleasant coworkers

    Cons

    Get rid of your CHRO - she is clueless and Human Resources is a complete joke.

    Advice to Management

    Get out of downtown - you don't pay your employees enough to work in a downtown building mostly owned by the former CEO who benefits from it


  6. "IT so-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Dallas, TX
    Current Employee - Systems Engineer in Dallas, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA full-time (More than 3 years)

    Pros

    Work with great people, benefits such as health insurance is very affordable, 401k 100% match up to 6%

    Cons

    Lack of clear career advancement. Tend to say one thing and do another.

    Advice to Management

    Engage with your employees more

    Santander Consumer USA Response

    Sep 6, 2017 – Talent Acquisition Specialist II

    As a growing company, we strive for the best possible experience for our employees and we thank you for your input.


  7. Helpful (1)

    "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Title Specialist in North Richland Hills, TX
    Former Employee - Title Specialist in North Richland Hills, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    Pays well and is a growing company.

    Cons

    Unorganized and outdated methods and a lot of unnecessary company and department drama.

    Advice to Management

    Keep things fun and be aware of your employees.

    Santander Consumer USA Response

    Sep 6, 2017 – Talent Acquisition Specialist II

    Thank you for your review. We will take your advice into consideration as we move forward.

  8. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Dallas, TX
    Current Employee - Credit Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander Consumer USA full-time (More than a year)

    Pros

    Fantastic opportunity to not only grow but advance in the company.

    Cons

    Lack of follow up, inconsistency. We tend to say one thing and do another.

    Advice to Management

    Engage with your employees more and truly buy in to the team. Let them know you are on there side. You are there manager but you are for them and you are here to teach them and train them and help them in any way. We do a good Job of this so far but we need to get better.


  9. Helpful (14)

    "Going downhill - Terrible HR "leadership""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources - Corporate Office in Dallas, TX
    Former Employee - Human Resources - Corporate Office in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Santander Consumer USA full-time (More than a year)

    Pros

    Smart associates with a lot of potential.

    Cons

    Unfortunately, the leadership team at SC is terrible. HR leadership leads with intimidation and fear. SC used to be a fun place to work, with interesting work and fun associates. Now, the morale is down and nobody wants to be there. Specifically, in HR, everyone is scared and just keeping their heads down trying to get by. The CHRO is not a people person at all. She is feared by everyone, instead of respected. She has completely shifted the culture at SC. She has her minions within HR that do her dirty work. The outlook for the company doesn't look good at all and I would not recommend a friend to work there. My team there was awesome and I enjoyed many other associates. Unfortunately, it just isn't a good place to be anymore.

    Advice to Management

    Get rid of the CHRO and those other leaders within HR. Ask current associates about the state of HR. Do research and figure out what the issue is. Turnover in the company is at an all time high and it seems like execs do not care.


  10. "lease"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lease Coordinator in Denver, CO
    Former Employee - Lease Coordinator in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Santander Consumer USA full-time (Less than a year)

    Pros

    good pay and nice bonuses

    Cons

    tools to do job and amount of bathroom time

    Advice to Management

    good already


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