Santander Reviews | Glassdoor

Santander Reviews

Updated February 16, 2019
796 reviews

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2.7
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Santander Chief Executive Officer Scott Powell
Scott Powell
83 Ratings

Employee Reviews

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Pros
Cons
  • "The go on about work/life balance yet this is non existent - you get 1 Saturday off every 4" (in 77 reviews)

  • "I would never work here if I was a settled "grown-up" married with children because there is no work-life balance" (in 30 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Front End Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chrysler Capital Early Stage in Englewood, CO
    Former Employee - Chrysler Capital Early Stage in Englewood, CO
    Recommends

    I worked at Santander full-time (More than 3 years)

    Pros

    Santander offers good money and formal classroom training for their entry level Front End Account Manager position. Yes, it is collections, but these front end accounts are only 30 days are less past due. It's more like a cashier position meaning easy collections. Another thing I like about Santander is they are willing to give most people a chance, the young, the old, the blind, those in need of a second chance. they give excellent training so you can succeed. The hire and promote from within. I started as an Insurance Clerk and ended as a collector on Chrysler Capital Early Stage. They don't hold back on the money, in addition to an hourly rate there is a bonus structure.

    Cons

    The hours are not 9-5. There will be some saturdays. There will be some late night shifts. (1:00pm to 10:00 pm.)

    Advice to Management

    I don't have any advice to management. All the manager I dealt with were all about helping me to succeed. They are will to hire the very young, right out of highschool and that forces them to be babysitters sometimes, as in mico manage.

    Santander Response

    Aug 28, 2018 – Talent Acquisition Specialist II

    Thank you for your positive review. We are glad you had a good work experience with us and we hope to continue to make Santander Consumer USA a great place to work.


  2. "Great internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Dorchester, MA
    Former Employee - Intern in Dorchester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Santander full-time (Less than a year)

    Pros

    Friendly coworkers, interesting work, good culture

    Cons

    Pay could be better, could be busier

  3. "Santander Bank has lots of turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in New York, NY
    Former Employee - Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Santander full-time (More than 3 years)

    Pros

    Location in Boston and NYC

    Cons

    Constant changing management
    Impossible goals
    Bonus program designed for failure


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Boston, MA
    Current Employee - Bank Teller in Boston, MA

    I have been working at Santander part-time (More than a year)

    Pros

    Good entry pay, benefits

    Cons

    lengthy training, longer hours on fridays


  5. "Improving every day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander full-time (More than 3 years)

    Pros

    Career opportunities and development in abundance

    Cons

    Facilities need further investment dollars

    Advice to Management

    Keep up the good momentum


  6. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Santander full-time (More than 10 years)

    Pros

    Good Pay, Remote Work Flexibly

    Cons

    Toxic Environment, Little Recognition, workload is excessive

    Advice to Management

    Transparency , do what you say you’re going to do. Treat people the way you would want to be treated


  7. "Relationship Banker Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Boston, MA
    Current Employee - Relationship Banker in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Santander full-time (More than 3 years)

    Pros

    Great Pay for the position
    Pay you while you study for exams and train

    Cons

    - High EXPECTATIONS with Poor Coaching from management

    Advice to Management

    Way too Sales and not customer's RESPECT focused

  8. "Horrible Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Analyst in Boston, MA
    Former Employee - Project Analyst in Boston, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Santander full-time (More than a year)

    Pros

    Good Compensation to begin with

    Cons

    Extremely Unorganized, technology needs updating


  9. "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Whitehall, PA
    Current Employee - Bank Teller in Whitehall, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Santander (More than a year)

    Pros

    -Competitive Hourly rate for teller position
    -Day off during the week when you work a Saturday
    -Competitive PTO (14 days/year)

    Cons

    -Upper management and company overall does not care about the well-being of their employees
    -Bank tellers, as lower-level employees, are not as valued.
    -No sick time (must use PTO)
    -Branches are understaffed and unreasonable expectations are put on you
    -Too high of risk/too many responsibilities for pay


  10. "Senior management on down mismanage the Bank clinging to antiquated technology and entirely clueless about operations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Compliance Analyst in Villanova, PA
    Current Employee - Senior Compliance Analyst in Villanova, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Santander full-time (More than 5 years)

    Pros

    Flexible work schedule including liberal work-fom-home options

    Cons

    No advancement opportunities; bank continues to say it will hire within; not one advanced opportunity was filled from within since early 2017; LIARS!

    Advice to Management

    Get rid of the Spanish technology and systems. Use American-based solutions; hire from within like you promise; pay competitive wages, offer more generous benefits without continual raising of copays, deductibles, and maximum-out-of-pockets.