Scribendi Reviews | Glassdoor

Scribendi Reviews

Updated Jul 15, 2019

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Found 52 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
84%
Approve of CEO
Patricia Riopel
5 Ratings
Pros
  • "high standards for entry and quality (the editing test is hard)(in 24 reviews)

  • "The other remote editors were very friendly and supportive in the forums(in 10 reviews)

Cons
  • "Not only are you expected to copyedit or proofread a document to perfection, they expect copious comments to be left in the margin(in 9 reviews)

  • "If an editor can't stay above an 80 average, you get stuck in the ESL dungeon(in 9 reviews)

More Pros and Cons
  1. Helpful (1)

    "The best possible long-term gig for an English major with no desire to teach!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Editor/Proofreader in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Scribendi for less than a year

    Pros

    I have been working with Scribendi 35-45 hrs/wk for about six months now. I was very excited yet a bit hesitant at first, and I am now quite content and comfortable with the system, the hours, and the management team. As a remote editor, I make my own schedule. I pick up orders I want, I work the hours I want, and I receive valuable and fulfilling feedback from both clients and senior editors, which really makes the...

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    Cons

    None, zip, nada; a true dream!

    Advice to Management

    Keep doing what you're doing :)

    Scribendi2019-02-13

    Scribendi Response

    March 4, 2019

    Hey there! We’re glad to hear that you’re enjoying the freedom of picking what you want to work on and when you want to work on it. And thanks for the kind words about our QA process and our in-house staff! We do strive to acknowledge our editors' successes and provide the resources ...

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  2. Helpful (2)

    "Working as a remote editor"

    StarStarStarStarStar
    Current Employee - Remote Editor 
    Recommends

    I have been working at Scribendi for less than a year

    Pros

    - Working from home - Choosing your own schedule - Choosing which orders (projects) you want to work on - Minimal oversight

    Cons

    - Difficult to make a living with only this job - Sometimes there aren't many orders available - No benefits

    Scribendi2019-01-11

    Scribendi Response

    February 13, 2019

    Hello, and thank you for your review! We are proud to offer flexibility to our freelancers, and we're glad to hear that you enjoy the autonomy provided at Scribendi. We offer competitive rates of pay, and we are always focused on finding a balance between the number of editors and ...

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  3. Helpful (2)

    "Pleasant to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Editor in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Scribendi part-time for less than a year

    Pros

    pleasant tone to communications incentives for certain jobs

    Cons

    some very difficult documents new rating system is annoying

    Scribendi2018-09-11
  4. Helpful (5)

    "I Lasted Five Months"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Editor in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Scribendi for less than a year

    Pros

    This is a good opportunity for remote work. The job board generally has plenty of documents to choose from, especially if the editor is around to check it often. Documents come in from all over the world, so as someone in America, I had better luck finding papers later at night. A discussion board is available for editors, but I didn't utilize it much. The general user interface for downloading and uploading files...

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    Cons

    Where to start? Be prepared to edit ESL documents from graduate and undergraduate students as well as journal articles written by professionals for sweatshop wages. Such documents generally require three or four passes to help the reach a readable level. However, given the short turnaround times, it often is next to impossible to devote the necessary amount of time to such texts. Scribendi takes a 50 to 60 percent...

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    Advice to Management

    What advice is there to give? You need to pay editors ridiculously low wages to make your business model work, and there will always be people desperate enough to work for pennies. The long training modules are incredibly boring and tedious, especially for the measly karma points that are awarded. While the QAs are done by skilled editors, the rubric doesn't take into account how much a horribly written document...

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    Scribendi2018-09-13

    Scribendi Response

    January 25, 2019

    Hi there, and thank you so much for sharing your feedback. We are happy to hear that you enjoyed our forums, interface, and karma system, though we are sorry to hear that you wouldn’t recommend Scribendi. In terms of our turnaround times, we only accept documents of a certain ...

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  5. Helpful (7)

    "Low pay for impossible-to-meet expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Freelance Editor in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Scribendi for more than 10 years

    Pros

    Arrange your own schedule -- but you must edit a certain # of words each month Regular pay.

    Cons

    The company expects perfection from at-home editors working on horribly written documents. This perfection is impossible to attain without rewriting the article/paper. Most work is submitted by students or researchers who have ESL. Random reviews from senior editors, with infrequent feedback regarding the reviews. Editors are expected to have extensive knowledge of APA, Blue Book, Harvard (various versions), MLA, Chicago,...

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    Advice to Management

    Offer training in each style guide. Give a warning before you're about to fire someone and offer opportunities for training to remediate mistakes. I was terminated without warning after receiving high scores from clients almost every time. Get rid of your ISO requirements. They create work rather than improve it.

    Scribendi2018-08-25

    Scribendi Response

    January 25, 2019

    Hello. Thank you for leaving some feedback. We are happy to hear that you enjoyed the ability to arrange your own schedule. Scribendi offers freelancers the opportunity to accept or not accept any order at any time, with no limitations regarding the type of order or the amount of ...

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  6. Helpful (18)

    "Thought It'd Be Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Editor 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Scribendi full-time for less than a year

    Pros

    You have complete control over your work schedule and where you work. I really enjoyed being able to work outside if I wanted to. The work was challenging, and I enjoyed learning new and interesting things through the documents I edited. The other remote editors were very friendly and supportive in the forums. I enjoyed talking to them. I did like the karma point system because it was easy to accumulate karma points if...

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    Cons

    They expect too much from their editors in too little time. A lot of the papers are very poorly written ESL documents, and they expect their editors to turn them into perfect masterpieces in just a few hours. Many of these papers require way more time to complete than is provided. Furthermore, if the client needs to be contacted and the deadline is approaching, you have to submit the incomplete document to the customer...

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    Advice to Management

    Provide more training opportunities for editors to refresh their editing knowledge or even learn new things. Cramming it all into one, long, frustrating "training" session on another website doesn't work. Also, telling editors to review the 5-star editing examples when they ask for more training is not enough. Also, one editor mentioned that his or her last place of employment had a grading system where, if a document...

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    Scribendi2018-06-06

    Scribendi Response

    January 25, 2019

    Hey there, and thank you for your feedback. We are happy to hear that you enjoyed having control of your schedule and workload. Scribendi’s flexibility and wide variety of documents are often appreciated by freelancers! We are also happy to hear you enjoyed the karma system and its ...

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  7. Helpful (17)

    "Copy Editor/Proofreader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Copy Editor in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Scribendi for more than 10 years

    Pros

    They helped me transition from medical transcription to proofing/copy editing

    Cons

    They contacted me 11 months after I'd submitted a resume. They were fine with my work when they were a little Mom&Pop shop, but then they applied for all these accreditations and my Editor number (#8) didn't look good. They were looking for a constant turnover of editors and, years after I'd been working for them, they introduced training. I aced the training, even finding typos that the "experts" had missed. Then...

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    Advice to Management

    Don't presume to edit fiction when you okay something such as "In her right hand, the woman held a lamp. The woman, in her other hand..." Exactly how small was the woman in her other hand? Oh, and to be fair, my tenure fell under the Chandra Clarke regime. I do not know Patricia Riopel, so this should not be a reflection on her administration.

    Scribendi2018-05-15

    Scribendi Response

    January 25, 2019

    Hello, and thanks for your feedback. We are glad that you were able to enter the editing industry through Scribendi. However, we are sorry to hear that you felt as though you were let go as a result of a changing business model. We never seek editor turnover, as we do value our freelancers; ...

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  8. Helpful (5)

    "Only Worth It as a Part-Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Editor 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Scribendi for more than a year

    Pros

    You don't have to deal directly with the clients, because the order forms and Customer Service take care of that. You can pick and choose the types of documents and services you want; because of this you can structure your schedule however you want.

    Cons

    If you are contracted with them and live outside of Canada, count on having to keep track of your payment for your own taxes, as they don't provide W2s or 1099s. In the US, you will likely pay self-employment tax. Another downside is that they take 50-60% of what they charge the clients, so you get less than if you were freelancing (although it is nice to have the advantage of their web platform and customer service)....

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    Scribendi2018-03-14

    Scribendi Response

    January 25, 2019

    Hey there! Thanks for your review. While it is true that clients will sometimes submit complaints that are not valid, we take care to look at each complaint objectively and fairly through our highly calibrated quality system and to always protect our editors from fraudulent (or simply ...

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  9. Helpful (4)

    "Great management"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Remote Editor 

    I worked at Scribendi for more than a year

    Pros

    I learned a lot doing remote editing for Scribendi. The management and customer service teams are very friendly and professional, and you get a lot of support as an editor (online tutorials, incentives, and regular QA evaluations that are very fair and constructive). I like the variety in the type of work you get to do. Could I get paid more if I just found freelance work on my own? Probably, but it's really nice to have...

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    Cons

    Some of the papers you edit can be very poor quality. But usually there are enough jobs to pick and choose from so you can get some easier work too.

    Scribendi2017-12-12
  10. Helpful (56)

    "(Don't) Stand by Me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Editor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Scribendi full-time for more than a year

    Pros

    There is plenty of work available, and you can choose the projects you like. The board may be a little lean during the summer and at other academic down-times, but I've been able to earn a modest and steady living. They provide tools to enhance your productivity, as well as a knowledge base to help you answer many basic questions as you edit.

    Cons

    The company does not support their editors. When clients complain, the order is reviewed by their full-time staff. No matter how high your score, no matter how well they esteem your editing, no matter how petty the client's complaints are (including that the client just didn't like a change you made, which they could just choose not to accept in their own revisions), the client is offered a redo or a refund. Frequently,...

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    Advice to Management

    There needs to be some balance between satisfying customers and supporting your staff. Refusing to ever stand up for the work your editors perform is not only a disservice to them, but it is a disservice to you. Deeming an editor's work as well-done privately and then publicly demanding that they redo it is not only duplicitous, but it shows that you have no faith in your workers. If you really believe that you are a...

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    Scribendi2017-08-06

    Scribendi Response

    January 25, 2019

    Hello, and thank you for your feedback. Scribendi aims to provide freelancers with the autonomy to decide what work they wish to accept, so thank you for pointing this out. We are also happy to hear that you had the resources necessary to successfully complete your work. We apologise ...

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Found 52 reviews