SeaWorld Parks & Entertainment Reviews | Glassdoor

SeaWorld Parks & Entertainment Reviews

Updated May 23, 2017
615 reviews

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3.4
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Joel Manby
95 Ratings

615 Employee Reviews

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Pros
Cons
  • You will not be challenged unless you're a higher up working full-time (in 39 reviews)

  • Long hours outside in the Florida heat (in 31 reviews)

More Pros and Cons

  1. "Guest Arrival Ambassador"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Arrivals in San Diego, CA
    Former Employee - Guest Arrivals in San Diego, CA
    Positive Outlook

    Pros

    fun work environment, positive employees, really good benefits

    Cons

    management is unorganized and needs to have meetings with employees

    Advice to Management

    open communication with team members


  2. "SeaWorld San Diego Entertainment Division"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Supervisor in Orlando, FL
    Former Employee - Assistant Supervisor in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SeaWorld Parks & Entertainment (Less than a year)

    Pros

    Great flexibility given to leadership to enhance park offerings and voice areas to optimize guest satisfaction.

    Cons

    Quarter to quarter budgeting impacts job growth or stability throughout the entire parks workforce.

    Advice to Management

    Increase training for guest facing employees to raise service standards.


  3. "Seasonal not Part-time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Culinary Operations Hostess-Carts in San Diego, CA
    Former Employee - Culinary Operations Hostess-Carts in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SeaWorld Parks & Entertainment part-time (More than a year)

    Pros

    I loved working there! You meet some great coworkers and my supervisors were amazing! Although there are some supervisors during the summer that are annoyed shitless by the amount of ppl entering the park. Overall, it's a great experience! You'll learn so much! I worked in culinary. Mostly, worked at the markets and specialty carts.
    -flexible hrs
    -free lunch after 6 hours (only for culinary)
    -40 min. lunch
    -I think it was 15 or 20 minute breaks I can't remember.
    -30% discount off merchandise or food.
    -free parking
    -paid sick leave if you have any hrs in your accrual benefits. (I ended up with like 14-15 hrs. I never used up mine sadly.)

    Cons

    After peak periods hours get cut a lot. Especially when it rains too! Which sucks terribly.

    Advice to Management

    Carts department is the best!! Management and supervisors would listen to requests if we had any because of school.


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  5. "Overall, above average for a first job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Photo Ambassador in San Diego, CA
    Former Employee - Photo Ambassador in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits are hard to pass on. Everyone for the most part was friendly. It was rare for me to encounter a negative experience, but it did happen. Overall, I enjoyed coming to work.

    Cons

    The main con for me was the competitiveness inside our own department. I was a photographer and our leads encouraged all the photographers to compete with one another to meet our quota, even if that meant "stealing" the customers for pictures. I'm really not the type to compete with others. It was especially hard if your shift is towards 3 or later in the afternoon since that's the time the number of guests coming in significantly decreases.

    Advice to Management

    I don't know a better word for it, but I wish they didn't play 'favorites'. Just because one worker does extremely well and meet or exceed the quota, doesn't mean the others are not trying. It would be better to support all of them rather than the few who were willing to intervene other workers' chances of getting a picture.


  6. "Not a bad place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at SeaWorld Parks & Entertainment part-time (More than a year)

    Pros

    Very considerate, fun place to work! You learn pretty quick.

    Cons

    It is usually a job for highschool or college students

    Advice to Management

    Keep being amazing and thank you for always worrying for the staff.


  7. "Tram Driver and other assigned duties"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Williamsburg, VA
    Current Employee - Anonymous Employee in Williamsburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SeaWorld Parks & Entertainment part-time (More than 5 years)

    Pros

    Fun to work for. A positive atmosphere.

    Cons

    Far from my potential. Sales is my field not a service type position

    Advice to Management

    none It is actual what it is. a part time atmosphere for a retired person


  8. "Part-Timer Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ambassador in San Diego, CA
    Current Employee - Ambassador in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SeaWorld Parks & Entertainment part-time (Less than a year)

    Pros

    Interview process is pretty straightforward.
    Training is tedious but easy.
    Mostly flexible with scheduling hours.
    Good first job for people looking for customer service experience.
    Excellent for college or high school students looking to make some pocket change.
    Meet people from all over the world.
    The company perks are pretty decent. The cafeteria for employees is excellent and the meals are pretty cheap.
    If you like giving great customer service and you like talking to people all day long, this job is for you.

    Cons

    It's boring. It's a whole lot of mindless, repetitive busywork. Sometimes you don't even have things to keep busy. Sometimes you just have to stand and look busy, bored out of your mind. If you're looking to advance, you need to work at SeaWorld for quite some time to be considered for a promotion. It's a pretty superficial work space. You don't really get to know your supervisors or coworkers because schedules are never consistent. And if you do, it feels very high school clique-like. You need a lot of patience for this job. Working at SeaWorld is not creatively or intellectually stimulating. You will not be challenged unless you're a higher up working full-time. As a part-time employee, you are a worker bee helping the corporate queen. The pay is ok. Don't expect to live off of it. Many of my coworkers have 2nd jobs or are HS or college students with extracurricular activities. And the breaks and lunch breaks are a joke for people who have to walk really far to get to the break areas. Getting hours is inconsistent. Depends on the time of year you are working. Some weeks you'll work 30 hours, others, you'll work 9-12. It's not a long term job unless you fall in love with it like a few people I've met.

    Advice to Management

    Please, can we stop buying the cheapest pens from Staples? I wish there were more opportunities to bond with coworkers and supervisors.


  9. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ride Attendant in Orlando, FL
    Current Employee - Ride Attendant in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SeaWorld Parks & Entertainment part-time (More than a year)

    Pros

    The benefits are good and they work with your availability. Managers are good and friendly. It is a fun job.

    Cons

    Because is a job where you have high and low seasons the hours change a lot sometimes. Very poor full time options.


  10. "Culinary Operations Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Culinary Operations Hostess in San Diego, CA
    Current Employee - Culinary Operations Hostess in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SeaWorld Parks & Entertainment part-time (Less than a year)

    Pros

    - Free Lunch per 6-hour work day
    - Free park entrance
    - 30% off all food and merchandise
    - Blackstone/Perks at Work
    - Friendly staff and co-workers
    - Free uniform

    Cons

    - Little hours when not in peak season
    - Funnel cakes does not open until peak season /:

    Advice to Management

    - Great organization
    - Continue working as hard as you are
    - Thank you for setting the example!


  11. "Poor Internal Communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ride Operator in Orlando, FL
    Former Employee - Ride Operator in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SeaWorld Parks & Entertainment part-time

    Pros

    Perks were free tickets to the parks.

    Cons

    Management came around the areas but were more focused on guest through put or dealing with write ups.

    Advice to Management

    Focus on the team members. During the few months that I was there, not one asked how I was.


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