Sears Reviews in Chicago, IL | Glassdoor

Sears Chicago Reviews

Updated June 22, 2017
1,052 reviews

Filter

Filter

Chicago, IL Area

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
392 Ratings

1,052 Employee Reviews

Sort: Popular Rating Date

Pros
  • Family & Work Life Balance- A company where this is very much common (in 227 reviews)

  • You will succeed if you apply yourself a lot of great people that will help you succeed good benefits as far as the industry goes (in 327 reviews)

Cons
  • work life balance needs to be reviewed (in 216 reviews)

  • they push hard to get credit cards (in 472 reviews)

More Pros and Cons

  1. "It has its points"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Researcher in Chicago, IL
    Former Employee - User Experience Researcher in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 3 years)

    Pros

    There is a good work/life balance here - I believe they simply can't afford not to have it given the doom-and-gloom that drives many who don't leave to be laid off. Overall the people I worked with everyday were good to great. Staying for a while you can sometimes get some title upgrades, though not likely with associated $$.

    Cons

    I don't believe the upper management is very transparent, I don't think they have a business plan worked out at all, or perhaps they do but it is not rooted in reality.

    Advice to Management

    Stop trying to do small changes and get bold. Your time is running out.


  2. "Manager - Software Engineering"

    Star Star Star Star Star
    Current Employee - Manager - Software Engineering in Hoffman Estates, IL
    Current Employee - Manager - Software Engineering in Hoffman Estates, IL

    I have been working at Sears full-time (More than 5 years)

    Pros

    Work culture, History, Campus, Evolving technologies

    Cons

    Restructuring could have been thought well ahead, and could have been planned better few years back, so as to avoid the current layoffs


  3. "Customer Service Representative - Social Media"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hoffman Estates, IL
    Current Employee - Customer Service Representative in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Sears (More than a year)

    Pros

    It is a great location, good benefits and simple job after going through the training.

    Cons

    Hours and scheduling is always delayed, company is not doing well so job prospects seem low at the moment.


  4. "Not what is used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Supply Chain in Hoffman Estates, IL
    Former Employee - Manager Supply Chain in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 10 years)

    Pros

    The people are the best part of SHC.

    Cons

    No plan for profitability, they don't give raises, bonus or match 401K. They survive by sacrificing the workers

    Advice to Management

    Develop a plan for profitability through sales and not staff reductions


  5. "Decent Company - Depends on your business unit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 5 years)

    Pros

    People are great, smart, and work hard

    Cons

    The business model doesn't work and there isnt clear direction

    Advice to Management

    Set a solid road map and stick with it long enough to see if it works.


  6. "Need more opportunities to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Schaumburg, IL
    Former Employee - Sales Associate/Cashier in Schaumburg, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears part-time (More than a year)

    Pros

    A lot of times you'll find good people to work with. Also a great place to start out when first looking for a job.

    Cons

    Selling of credit cards to customers

    Advice to Management

    Listening to part time employees also


  7. Helpful (5)

    "It became an alternate universe"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Divisional Vice President in Hoffman Estates, IL
    Former Employee - Divisional Vice President in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears (More than 10 years)

    Pros

    SHC employed some of the best and brightest in their various areas of expertise. In almost all cases everyone is empowered to make things happen.

    Cons

    There is a huge brain drain. And some of the new leadership are micromanagers who haven't a clue in terms of keeping and expanding on those processes and teams that actually make a difference and get things done. These leaders think the key to success is total disruption. Epic fail.

    Advice to Management

    Quit wasting time and money on hair-brained ideas and concentrate on fixing the state of retail. You can have the best on-line presence and same day delivery...but if your stores are a dirty mess and there isn't anyone to help you, that's what a customer remembers. It's all about experience. And over 80% of sales still happen in the store. Nobody is gonna shop there. Period.


  8. "A simple Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Backroom Associate in Chicago, IL
    Former Employee - Backroom Associate in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sears part-time (Less than a year)

    Pros

    A pretty straight forward job that requires the minuim. Just work hard! Eventually you'll get the hang of the backroom

    Cons

    Poor management. You kinda just thrown I to the job with minimum training. Would be best if you have a background in logistics.

    Advice to Management

    Focus on better training.


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hoffman Estates, IL
    Current Employee - Anonymous Employee in Hoffman Estates, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 5 years)

    Pros

    Some of the most talented people in the business

    Cons

    corporate located far in northern suburbs


  10. "Good while it lasts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sears full-time (More than 8 years)

    Pros

    In the interactive group, which has been through many different name changes, the work/life balance is excellent and the camaraderie is as well. There is also very little micromanagement.

    Cons

    Product managers are woefully under qualified; they few that are competent are bearing much more than their share of the load.

    Advice to Management

    We in UX/IMX thank you for sustaining us for this long, but it's time to call this game over.


Showing 1,052 of 9,299 reviews
Reset Filters