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Sears Home Services

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Sears Home Services

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Sears Home Services Reviews

Updated Jan 20, 2022

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Found 274 of over 290 reviews

3.4
53%
Recommend to a Friend
67%
Approve of CEO
Sears Home Services CEO Daniel Pidgeon
Daniel Pidgeon
42 Ratings
Pros
  • "excellent work/life balance for all employees(in 11 reviews)

  • "Good pay, intensive training for new hires(in 11 reviews)

  • Cons
  • "This job requires very long hours and has zero base salary(in 13 reviews)

  • "We should have the same benefits as upper management period(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Sears Home Services and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Current Employee, less than 1 year

      Great hiring process, awesome cooperation

      Oct 14, 2021 - Field Service Technician in Greenwood, SC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      So far I'm not even hired on yet I'm already excited to work with some of the people that are working for Sears!

      Cons

      Absolutely no cons as of yet, But I assume there will be none!

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      Sears Home Services Response

      Thank you for sharing this positive review . This is what we like to hear.

    2. 4.0
      Current Employee, more than 8 years

      Good company

      Jan 20, 2022 - Field Service Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Over time available work truck provided training uniforms etc paid vacations

      Cons

      Horrible insurance plans not enough benefits or pay increases

      Continue reading
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    3. 5.0
      Former Employee, more than 1 year

      They needed to shut down

      Jan 12, 2022 - Coordinator in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good location Pay was okay It was nicely heated

      Cons

      Aggressive management No culture Lunch period wasn’t long

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    4. 4.0
      Former Employee, more than 1 year

      Good Experience

      Jan 12, 2022 - Field Service Technician in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Benefits, Great Atmosphere, Nice Experience

      Cons

      Unstable Management, A lot of changes (got like 4 different managers & supervisors on a 2 years with the company)

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    5. 4.0
      Former Employee

      Learnt a lot

      Dec 29, 2021 - Principal Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learnt a lot through focussed engineering projects. Lean management.

      Cons

      Lost momentum with top management leaving the company. Lots of management changes in short span Company downfall.

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      Sears Home Services Response

      Thank you for the honest review,We appreciate your input.

    6. 4.0
      Current Employee

      decent company

      Dec 16, 2021 - Appliance Repair Technician in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good solid company to work for

      Cons

      the routing of calls is crazy

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      Sears Home Services Response

      Thank you for the honest review,We appreciate your input.

    7. 2.0
      Former Employee, less than 1 year

      Crazy Hours bad leads

      Dec 29, 2021 - Project Sales Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      leads some were good Others not so much. Managers were great but they are all gone now

      Cons

      Too many hours, too little quality leads not any concern for employees

      Continue reading
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      Sears Home Services Response

      Thank you for the honest review,We appreciate your input.

    8. 4.0
      Former Employee, more than 3 years

      Better than I thought

      Nov 28, 2021 - Appliance Repair Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent wage, training, incentive pay

      Cons

      Service call volume, regional routing department.

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      Sears Home Services Response

      Thank you for the honest review,We appreciate your input.

    9. 3.0
      Current Employee, more than 10 years

      People are great, focus is lacking

      Dec 6, 2021 - Product Manager in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people that work here are amazing. It is a true family - we fight and bicker but support and hold each other accountable

      Cons

      Benefits and pay are low compared to the market

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      Sears Home Services Response

      Thank you for the honest review,We appreciate your input.

    10. 3.0
      Former Employee, less than 1 year

      Good job for troubleshooting and repairing

      Dec 3, 2021 - Service Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This job allowed me to work in the field I'm most interested in doing which doesn't make it a job .because I enjoy relating with customers. And fixing there issues

      Cons

      In the beginning I was to work the central maine area. When I was training they made it clear I was covering southern maine and new Hampshire.

      Continue reading
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      Sears Home Services Response

      Thank you for the honest review,We appreciate your input.

    Viewing 1 - 10 of 274 Reviews

    Sears Home Services Reviews FAQs

    Sears Home Services has an overall rating of 3.4 out of 5, based on over 290 reviews left anonymously by employees. 53% of employees would recommend working at Sears Home Services to a friend and 37% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Sears Home Services employees rate their compensation and benefits as 3 out of 5. Find out more about salaries and benefits at Sears Home Services. This rating has improved by 7% over the last 12 months.

    53% of Sears Home Services employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sears Home Services 3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Sears Home Services to be culture, career development, coworkers and the cons to be work life balance, benefits, management.

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