Sears Reviews in Mobile, AL | Glassdoor

Sears Mobile Reviews

Updated June 6, 2017
29 reviews

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Mobile, AL

2.4
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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
6 Ratings

29 Employee Reviews

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Pros
  • Family & Work Life Balance- A company where this is very much common (in 228 reviews)

  • You will succeed if you apply yourself a lot of great people that will help you succeed good benefits as far as the industry goes (in 330 reviews)

Cons
  • work life balance needs to be reviewed (in 217 reviews)

  • they push hard to get credit cards (in 478 reviews)

More Pros and Cons

  1. "Decent job but not long term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Parts Sales in Mobile, AL
    Current Employee - Parts Sales in Mobile, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears full-time (More than a year)

    Pros

    Great benefits and discounts

    Cons

    The management is horrible. They make so many changes without alerting the employees. Company is also going out of business but they don't want to tell the employees. Customers know first.

    Advice to Management

    Take more time with your employees


  2. "Okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mobile, AL
    Former Employee - Customer Service Representative in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears full-time (More than a year)

    Pros

    Meeting new people and learning new skills

    Cons

    Pay low. Morale low. Clicks

    Advice to Management

    Lead by example

  3. "Time at Sears"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Clerk in Mobile, AL
    Former Employee - Stock Clerk in Mobile, AL
    Doesn't Recommend

    I worked at Sears part-time (More than a year)

    Pros

    It was an interesting place to work

    Cons

    Some of the equipment needed to be replaced


  4. "Retail Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Support in Mobile, AL
    Former Employee - Retail Support in Mobile, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Sears full-time (More than a year)

    Pros

    It sounded like a good company when I started. Liked talking to customers once I got the hang up the position. Worked in the Mobile, Alabama call center.

    Cons

    If they don't think you are selling enough you will get lousy calls. Level one which is electronics and other small items and only occasionally get appliances calls. Making it harder to improve. They put me in a improvement class and gave me better calls and showed them they were wrong about giving me lousier calls. They should give everyone the same calls instead of unfairly giving people small ticket item calls..Also you get rated by the customer who get confused and blame you for a bad appliance delivery or items that aren't ready for pickup and give you a bad rating.Also they have silly prize contests. They should do personal commission instead

    Advice to Management

    Give everyone they same call mix and commission for what you sell. Let everyone have a weekend off every once in a while. Or at least two days off in a row.


  5. "Part sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Parts Sales Representative in Mobile, AL
    Former Employee - Parts Sales Representative in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears (More than a year)

    Pros

    Comission is a good bonus

    Cons

    Poor management throughout the entire company in all departments.They are more worried about their social lives than improving the company

    Advice to Management

    Get a better structure of the managers in the company..Take all managers out and start over to get better results


  6. "Job Culture and Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Mobile, AL
    Former Employee - Human Resources Manager in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears full-time (More than a year)

    Pros

    Pay and benefits are better than average.

    Cons

    The call center in Mobile AL is a racially charged environment (mostly African American) and the senior leadership team leads through intimidation and is not receptive to new people or ideas.

    Advice to Management

    Value diversity (Caucasians) and learn to motivate without intimidation and bullying.


  7. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Support Representative in Mobile, AL
    Former Employee - Retail Support Representative in Mobile, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time (Less than a year)

    Pros

    You get to pick your own schedule, job offers unlimited over time when available, very professional atmosphere, very helpful managers

    Cons

    Occasionally we had to work mandatory overtime, the training time is very short, there tends to be an extreme lack of communication between the stores and the call centers

  8. "sales team manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mobile, AL
    Current Employee - Anonymous Employee in Mobile, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears (More than 5 years)

    Pros

    good job for sales appliances

    Cons

    there are no bad part of the job

    Advice to Management

    good job


  9. "Great seasonal position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Mobile, AL
    Former Employee - Customer Service and Sales Representative in Mobile, AL
    Recommends
    Neutral Outlook

    I worked at Sears full-time (More than a year)

    Pros

    The training was through. After you 're put on a team training is ongoing, which is great. You are openly awarded for achievements. The competition between teams encouraged goals to be met.

    Cons

    The biggest con for me was the work environment. I did not enjoy working for seven hours in that dreary building. There were no Windows and the lighting was horrible. For me it was monotonous and almost unbearable. Mid level management was horrible. And did not solve any problems. I was told during the interview that I could work around my school schedule and at the last minute my a schedule was changed a week after I began classes.

    Advice to Management

    My advice to management would be to hold true to the open door policy. I also think there shod be greater flexibility in the schedule I know there has to be over 300 people working for the company.


  10. "Learn to treat your employees better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Support in Mobile, AL
    Former Employee - Retail Support in Mobile, AL
    Doesn't Recommend

    I worked at Sears (More than a year)

    Pros

    They have Good pay and benefits

    Cons

    Inconsiderate of your life outside of work, not flexible at all. They treat their employees as if they don't matter. Super high turn over


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