Sears Reviews | Glassdoor

Sears Reviews

Updated December 10, 2017
9,917 reviews

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2.6
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Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
3,336 Ratings

9,917 Employee Reviews

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Pros
Cons
  • Work life balance was non existent (in 226 reviews)

  • They make you push people to sign up for credit cards which makes some customers angry (in 506 reviews)

More Pros and Cons

  1. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sears full-time

    Pros

    Uncapped commission
    Flexible with hours
    Store level management very good
    Co-workers were great people.
    Learned a lot of sales processes and techniques
    Good opportunity for professional growth if your store doesn't close first
    Points program, can get a lot of free items

    Cons

    Unstable, never know when you might lose your job
    Customers often more rude and entitled than other companies.
    Base pay is low if there is no foot traffic

    Advice to Management

    Get a new CEO that wants to make a difference.
    Reopen stores that did well with mattress and appliances as smaller big ticket stores.
    Maybe allow for better training off-site.


  2. "Consultative sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Retail Sales Consultant in Dalton, GA
    Former Employee - Retail Sales Consultant in Dalton, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than 3 years)

    Pros

    Really good people to work with.

    Cons

    Working holidays, company as a whole not great. Not a lot of benefits.

  3. "Jewelry/cashier"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Jewelry Sales Associate in Holyoke, MA
    Current Employee - Jewelry Sales Associate in Holyoke, MA

    I have been working at Sears part-time (Less than a year)

    Pros

    I love meeting new people and actually helping them with things they need.

    Cons

    I don't have any cons right now but hopefully i don't have any in the future.


  4. "Sample Store Reciever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sample Store Receiver in Hoffman Estates, IL
    Current Employee - Sample Store Receiver in Hoffman Estates, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Great Company to work for

    Cons

    Ther are no cons at this point


  5. "fraud prevention agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Prevention Specialist in Tempe, AZ
    Current Employee - Fraud Prevention Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sears full-time (More than 3 years)

    Pros

    great people and flexible hours

    Cons

    Pay is terrible and no incentives

    Advice to Management

    none


  6. "loved"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    cool never really a issue

    Cons

    not good pay but it is retail


  7. "SHC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Chicago, IL
    Current Employee - Management in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 10 years)

    Pros

    good people to work with in the stores

    Cons

    closing too many stores, losing too many customers, sales decreases is a big problem and no solution to this problem, lack of inventory in the stores

  8. "Sales Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears part-time

    Pros

    Best place to learn and increase your communication skill. Learned a lot of features about TV, Refrigerators, Microwave and many more.

    Cons

    They did not have full time position.


  9. Helpful (1)

    "Just tolerable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate
    Former Employee - Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than 5 years)

    Pros

    They were flexible with scheduling and usually fairly good with giving me the hours I wanted. Job itself was okay, what you'd expect from department store retail.

    Cons

    Annoying with always pushing credit and Shop Your Way and will retaliate by cutting hours if and when you don't get enough customers to open Sears cards. The entire place just has a depressing atmosphere, and in almost 6 years working there I was never given a single raise (I was told there's a "company-wide pay freeze").

    Advice to Management

    Respect your employees' limits. Had a coworker with a bad back problem who was frequently scheduled on register all alone for 5/6+ hours at a time. That's not right and they eventually quit because of it.


  10. "Seasonal employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Burbank, CA
    Former Employee - Customer Service Representative in Burbank, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sears part-time (Less than a year)

    Pros

    The hours were decent. The management was really nice. The training was sufficient. I was able to rotate between the different departments.

    Cons

    The point system to sell the rewards program is ridiculous. They're not going to keep you if don't sell the program.


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