Sears Reviews | Glassdoor

Sears Reviews

Updated May 24, 2017
9,024 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
2,892 Ratings

9,024 Employee Reviews

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Pros
Cons
  • work life balance needs to be reviewed (in 215 reviews)

  • they push hard to get credit cards (in 467 reviews)

More Pros and Cons

  1. "Customer Service Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Phoenix, AZ
    Former Employee - Customer Service Associate in Phoenix, AZ

    I worked at Sears part-time (More than a year)

    Pros

    Good work culture, supportive management

    Cons

    Very less scope for career growth


  2. "Was a good place to work - not now though"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Space Planning Analyst in Hoffman Estates, IL
    Current Employee - Senior Space Planning Analyst in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears (Less than a year)

    Pros

    Co-workers; ability to work from home; flexible hours; don't take work home with you

    Cons

    Culture; Senior Level Management; Benefits cost; no 401k match; no raises in YEARS; no bonuses

    Advice to Management

    Shareholders & Board - Oust Eddie! Talk to the peons - we know what is going on & are in touch w reality. Use our knowledge.


  3. "You can tell times look bleek"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Nanuet, NY
    Current Employee - Cashier in Nanuet, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Sears part-time (Less than a year)

    Pros

    The people behind the scenes are truly inspiring and the friendships you make here tend to become the only reason to stay.

    Cons

    Economic stress, lack of customer service, pressuring the sell credit cards more than merchandise. Lay offs are also common

    Advice to Management

    Downsize and focus on customer service before you lose everything and try to fix this company in a bottom up fashion rather than a top down fashion.


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  5. "Good transitional position"

    Star Star Star Star Star
    Current Employee - Consultative Sales Associate in Spokane, WA
    Current Employee - Consultative Sales Associate in Spokane, WA

    I have been working at Sears (Less than a year)

    Pros

    good team to work with, great work environment and store level management team

    Cons

    company is having financial issues.


  6. "Fine Jewelry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Fine Jewelry Consultant in Hoffman Estates, IL
    Former Employee - Fine Jewelry Consultant in Hoffman Estates, IL
    Recommends
    No opinion of CEO

    I worked at Sears part-time (More than a year)

    Pros

    Decent work environment, treat workers like a family.

    Cons

    Dying company making promotion worthless. Stores can be so dead its depressing.

    Advice to Management

    N/A


  7. "Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administration in Hoffman Estates, IL
    Former Employee - Administration in Hoffman Estates, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sears (More than 3 years)

    Pros

    Friendly office staff. Makes you feel like you are working with family

    Cons

    doesn't pay industry standards. Low Morale and very high workload

    Advice to Management

    follow up with employees concerns


  8. "If you're on commission, be wary. If you're on salary watch your hours."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time (More than 5 years)

    Pros

    Steady work, friendly co-workers and customers were understanding

    Cons

    Management may not pay attention or care if you're working overtime or otherwise

    Advice to Management

    Communication should be a two way street- not a busy highway management won't let you join.


  9. "Very dynamic environment. If one can give 12 hours per day for work, then you can grow and learn."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer II in Hoffman Estates, IL
    Current Employee - Software Engineer II in Hoffman Estates, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sears full-time (More than 3 years)

    Pros

    Dynamic environment, some good technological challenges, work life balance, you will learn a lot in short span of time, very friendly people.

    Cons

    Old on some technology adoption, developers mostly get into shoes of dev ops without access. Need more people who do work rather than who check status of work.

    Advice to Management

    Great company as a technology. Resources should be used intellectually.


  10. "My time at Sears was great for a job in high school or college."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultative Sales Associate - Electronics in Lafayette, LA
    Former Employee - Consultative Sales Associate - Electronics in Lafayette, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears part-time (More than a year)

    Pros

    Fair pay for sales jobs, requirements of jobs are also fair. Offer pretty great perks for customers which makes it easier to sell things.

    Cons

    Understaffed, would be much smoother if we were able to share the load with each other. Call centers and outsourced work for delivery creates the majority of problems.


  11. "Part-time Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Bayamon, PR
    Current Employee - Retail Sales Consultant in Bayamon, PR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears part-time (More than a year)

    Pros

    Relatively good comissions, Great peer relations, Great Brand Quality and Recognition

    Cons

    Uncertainity and lack of management communication towards employees.

    Advice to Management

    Improve communication skills from top to bottom in all management levels . Put customer service in first place and demonstrate it to them.


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