Sears Reviews | Glassdoor

Sears Reviews

Updated September 26, 2017
9,580 reviews

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2.6
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Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
3,179 Ratings

9,580 Employee Reviews

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Pros
Cons
  • Work life balance was non existent (in 222 reviews)

  • They make you push people to sign up for credit cards which makes some customers angry (in 498 reviews)

More Pros and Cons

  1. Helpful (1)

    "Softlines /Footwear Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    Sears has good benefits and promotion advancement

    Cons

    Holidays, Hours, too many metrics to achieve


  2. "Softlines Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Sears has kept the family, friendly attitude that they have had for years. When it came to family emergencies supervisors were always understanding. Almost all associates are very aware of how teamwork makes the dream work. Member first is the motto in our store and we pride ourselves in that.

    Cons

    Being a full-time employee I usually only receive about 32 hours a week due to loss of hours in our store. This also makes it very difficult to accomplish tasks when hours are reduced so much in all positions that I have to wear many different hats in our store to make ends meet. Although I am comfortable with all of the responsibility I am not being compensated for these positions.

    Advice to Management

    Hang in there guys, I know you're doing your best with what the company throws at you.

  3. "eh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good company to work at with good team

    Cons

    slow work in my town


  4. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Houston, TX
    Former Employee - Sales Representative in Houston, TX
    Recommends
    Positive Outlook

    I worked at Sears full-time (More than 3 years)

    Pros

    Making sure people are satisfied and feel comfortable so they can be an continuous customer.

    Cons

    Not doing your best at whatever it is you do and striving for a better tomorrow.

    Advice to Management

    Equal opportunity for all employees and just giving respect so that your employees will love working for you


  5. Helpful (4)

    "Low morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time

    Pros

    On site fitness center, work from home

    Cons

    Raises tied to overall company performance, low morale throughout


  6. "great company feels like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    loved the environment and coworkers

    Cons

    short breaks management could be better


  7. "Good place to work but somehow chaotic."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears part-time (Less than a year)

    Pros

    Pretty routine. Once you get used to your job, even though its a lot of work sometimes, you are able to get along with the work day.

    Cons

    Too many managers who are extremly busy, so the employees can feel neglected when it comes to employee issues. You never know if your issues are going to be resolved or if the manager you talked to got too busy and forgot to deal with your issue. And if you now have to talk to another manager or not? It can be too much to keep track.

    Advice to Management

    There should be specific jobs assigned for each manager. Like a manager whose specific job is to help out with customer delimas especially at the registers. One manager (or a line that can always be answered) who employees know to talk to about schedule conflicts or calling off work or vacation days or issues in the work place that may arise. One who knows about the softlines and what to do with clothing with no tags or miss match prices. And so on.

  8. "Sears Call Center"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Sears full-time

    Pros

    training class was great, most employees always willing to help, managers give you time to improve metrics. pay is good, many ways to make more money.

    Cons

    stressful, supervisors/managers/team leaders love to gossip about other coworkers, favoritism, when they have meetings you cannot find any supervisor on the floor, callers angry, you get a bad MSAT score for someone elses call, team leaders hesitate to help if you are not on their team.

    Advice to Management

    stop gossiping, it makes you look incredibly unprofessional/untrustworthy. there should be different manager meetings so we at least have someone on the floor to help or take supervisor calls. Some managers are unapproachable. Take the supervisor call, thats what you're here for. Help employees that are not on your team.


  9. "old school"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears part-time

    Pros

    solid, basic, reliable products for real people

    Cons

    cant compete in the new market

    Advice to Management

    get current, add a hip twist to marketing


  10. "Sears"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you're trying to do innovative things and build your resume, this is the place to be

    Cons

    not for the faint of heart

    Advice to Management

    none


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