Sears Reviews | Glassdoor

Sears Reviews

Updated August 16, 2017
9,406 reviews

Filter

Filter

Full-timePart-time

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
3,100 Ratings

9,406 Employee Reviews

Sort: PopularRatingDate

Pros
  • Family & Work Life Balance- A company where this is very much common (in 234 reviews)

  • You will succeed if you apply yourself a lot of great people that will help you succeed good benefits as far as the industry goes (in 340 reviews)

Cons
  • Work life balance was non existent (in 220 reviews)

  • They make you push people to sign up for credit cards which makes some customers angry (in 485 reviews)

More Pros and Cons

  1. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    Daily interactions with Members, Employees, Management Team

    Cons

    No local promotional opportunities (to include monetary incentives) to retain talent

    Advice to Management

    Work-life balance needs improvement


  2. "Retail Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Memphis, TN
    Former Employee - Sales Associate in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 3 years)

    Pros

    Competitive industry with long term customer relationship potential.

    Cons

    Poor corporate/employee relationships. Lack of knowledge and confidence relative to overall employee potential.

    Advice to Management

    Core problems at Sears are internal at the every-day employee level. Upper management must realize the importance and impact of the day-to-day sales associate.

  3. "Friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    Friendly, supportive, good learning tools.

    Cons

    Stressful reward program pushing, card app signups


  4. Helpful (1)

    "It wasn't too bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Whitehall, PA
    Former Employee - Cashier in Whitehall, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sears part-time (More than a year)

    Pros

    Most employees are very friendly
    20% discount on clothing
    Managers will help you and push you to do your best.
    You earn money for persuading people to apply for the company's credit cards.

    Cons

    Minimum wage.
    Since the company itself is dying, the store was often dead. It was somewhat depressing.
    Cash registers are old and tend to freeze or shut down.
    Sometimes the managers were too persistent on you getting credit card applications and having people sign up to the free rewards program.
    Like all retail stores, customers can be rude or ignorant.
    Scheduling was not good. They were posted on books at every cash register stand. Many companies, like the one I currently work for, use websites and apps to post schedules. To know what days I worked I had to go into the store on my days off to find out.
    Asking for time off was also a struggle.
    I told managers what days and time I CAN work but they would not take note and have me work those times anyways. God forbid you call off.
    This is a personal experience...but there was this very nosy employee who would question me why I called off whenever I did. I believe she would then share with managers and other employees.

    Advice to Management

    Improve communication.
    And please confront the employees who actually don't do anything or those who gossip.


  5. "Field Sales Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    Experience in supervising sales trainers

    Cons

    A lot of extra work that is not paid

    Advice to Management

    Separate commissions from production


  6. "Sears"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Sears training is minimum wage, but what you do is worth it. When you are done training you make commission and the wage averages out to 10-11 per hour. The job is not difficult at all.

    Cons

    There are several management problems, I tried to get more and more hours and they just have me less and less hours.

    Advice to Management

    Listen to your employees.


  7. "Take any position except for cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mattress Professional in Valencia, CA
    Former Employee - Mattress Professional in Valencia, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 10 years)

    Pros

    - good pay if you pick a commission job
    - friendly associates

    Cons

    - poor management
    - they take out their issues on you

    Advice to Management

    Don't only look at yesterday's report to judge me on today's performance. Give the workers a fair trial on their overall performance.

  8. "awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sears full-time

    Pros

    good, great place, fun environment

    Cons

    no cons in this awesome work place

    Advice to Management

    good


  9. "Specialty Fitness Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Consultant in Annapolis, MD
    Current Employee - Fitness Consultant in Annapolis, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears part-time (More than a year)

    Pros

    Flexibility (Good for collage students etc..), Advancement opportunities (Great way to begin as a manager), competitive pay (A lot of commission based salaries).

    Cons

    Lack of good dress attire, Long register time creates irritated customers, lack of employees creates an overworked staff.

    Advice to Management

    Spend time giving personal training to associates, go beyond what the computer teaches them, invest in your associates as much as you invest i your customers.


  10. "Decent place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Router in Orlando, FL
    Former Employee - Regional Router in Orlando, FL

    I worked at Sears full-time (More than 3 years)

    Pros

    Fulfilling job with good pay. Room for growth.

    Cons

    Some employees lack consideration.


Showing 9,406 of 9,556 reviews
Reset Filters