Sears Reviews | Glassdoor

Sears Reviews

Updated December 14, 2017
2,568 reviews

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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
883 Ratings

2,568 Employee Reviews

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Pros
Cons
  • Work life balance was non existent (in 226 reviews)

  • They make you push people to sign up for credit cards which makes some customers angry (in 506 reviews)

More Pros and Cons

  1. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears full-time (More than 8 years)

    Pros

    You get to work out of your home.

    Cons

    Limited growth potential with this job


  2. "Fun until it wasn’t"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Gadsden, AL
    Former Employee - Retail Sales Associate in Gadsden, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than a year)

    Pros

    I enjoyed learning all about the products in Electronics. I didn’t know much about televisions before I started. I really enjoyed some of my coworkers. It was neat being in the mall.

    Cons

    It was a very political and at times cutthroat environment. Certain employees could get away with murder without getting into any trouble.

    Advice to Management

    Sell it. Close it. There’s no use hanging on.

  3. Helpful (1)

    "good to get back in routine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Softlines MCA in Braintree, MA
    Former Employee - Softlines MCA in Braintree, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears part-time (More than a year)

    Pros

    My manager was nice but unfortunately only saw on weekends. They just left me on my own most of the time which was great to not have someone hovering over you but I never knew if they were going to keep me or let me go.

    Cons

    At first scheduling was very random, very little communication from mgmt to staff. The computer training didn't apply to most of what I was doing. It wasn't helpful in any of the day to day things to do. You basically have to learn on your own.

    Advice to Management

    Welcome new people, make them feel like they're not just a day laborer. Explain benefits like vacations, sick days. Get electronic signs like Kohls, the paper signs are extremely time consuming to replace. Put up signs over the work boots to explain their features like Work n Gear. Take new employess on a tour of building and introduce them to other employees.


  4. "Loss Prevention Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Associate in Los Angeles, CA
    Current Employee - Loss Prevention Associate in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Sears part-time (More than 3 years)

    Pros

    -Ability to work with a team
    -Schedule Flexibility

    Cons

    -Pay
    -Management
    -Lack of Training
    -Lack of Growth

    Advice to Management

    Management is lazy which springs down to regular associates. Everyone is confused on a daily basis.


  5. Helpful (1)

    "Parking is no longer an issue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Hoffman Estates, IL
    Current Employee - Business Systems Analyst in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 3 years)

    Pros

    Liberal dress policy, work from home options, and lots of elbow room.

    Cons

    No career or personal development. Too many people are checked out.

    Advice to Management

    Take more accountability for your teams, and invest back into them. You get what you put in, so show you care and people will care back.


  6. "Sitting here in limbo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Digital Marketing Manager in Hoffman Estates, IL
    Current Employee - Senior Digital Marketing Manager in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 8 years)

    Pros

    High salaries relative to market

    Cons

    Lost leadership, uncertain feature, lousy benefits


  7. "need a lot of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Hoffman Estates, IL
    Former Employee - Manager in Hoffman Estates, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than a year)

    Pros

    a group of great people to work with.

    Cons

    need to look at long term strategy.

    Advice to Management

    You have great assets. the company could be turned around if the strategy is right.

  8. "Was Good, Passable at best now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultative Sales - Mattresses in Grand Rapids, MI
    Current Employee - Consultative Sales - Mattresses in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears part-time (More than 3 years)

    Pros

    - Freedom because they cannot rehire, so you don't really have to worry about attendance/tardiness.
    - Some days you get really lucky and make $20-30 an hour after commission

    Cons

    - Average pay for the past 12 months has been about $12 per hour, which is slightly less than what I would like for such a job.
    - Because attendance isn't too important due to lack of staff, sometimes you get shafted when half the store calls in.

    Advice to Management

    - Discipline your employees when they are not following the attendance policy.
    - Stop making pay structure changes that are always a pay decrease to your employees.


  9. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time

    Pros

    Flexibility, there are no other benefits

    Cons

    Healthcare benefit is horrible, 401k is horrible

    Advice to Management

    Better benefits for emeployee


  10. "Worst Place to Work if You want to get hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Bensalem, PA
    Former Employee - Cashier in Bensalem, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than a year)

    Pros

    Easy to get the job

    Cons

    First week I received 25 hours which is what I wanted for the whole summer. But after the first week they started to only give me 4 hours a week. ONLY 4 HOURS. sometimes even 2. They did this with everyone. I would only make more money if I asked people to open up a sears credit card which based on the week/month I would receive 2-4 dollars for each one I opened. AND this was only when I asked them "Are you a sears member, would you like to be?" Too much stress for high school students that work there.

    Advice to Management

    Don't hire people if you are not going to give them hours and if you do hire people let them know what they're in for.


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