Sears Reviews | Glassdoor

Sears Reviews

Updated May 24, 2017
2,366 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
775 Ratings

2,366 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • work life balance needs to be reviewed (in 215 reviews)

  • they push hard to get credit cards (in 467 reviews)

More Pros and Cons

  1. "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Analyst in Hoffman Estates, IL
    Former Employee - Merchandising Analyst in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than a year)

    Pros

    People on my team were excellent

    Cons

    Management has no idea where they are headed.
    Often are told to do 1 thing and then a week later told to do the exact opposite and all the work you just did was worthless.
    Layoffs nearly every 4 months

    Advice to Management

    Get out while you can


  2. "Not good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MSAT Solutions Representative in Round Rock, TX
    Current Employee - MSAT Solutions Representative in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 3 years)

    Pros

    Good support from management most of the time.

    Cons

    No raises, no incentives, No room for growth.


  3. "Dead end job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appliance Sales Specialist in Miami, FL
    Former Employee - Appliance Sales Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 5 years)

    Pros

    Flexible schedule. Coworkers (some).

    Cons

    Everything else. Pay, culture, management, long term prospect and job security

    Advice to Management

    Get out while you can.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Maintenance Analyst in Tacoma, WA
    Former Employee - Quality Maintenance Analyst in Tacoma, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 5 years)

    Pros

    very flexible, lots of work to do, no deadlines, but you need to stay ahead of the game. You work alone and supervision is very minimal. You make your own schedule, good associates discount in shoes and clothing.

    Cons

    Seniority always wins, no matter is you are rank above a peer that has more time than you in the company, you are gone if layoffs start to happen. Store managers, most of them, believe you are their slave. The company does not focus on improving customer experience. Spend too much trying to get new technology but the stores are still looking like 1990! CEO lies a lot about trying to gain profitability but is liquidating the assets, closing stores.


  6. "Compartmentalized Chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Site Reliability Engineer in Chicago, IL
    Former Contractor - Site Reliability Engineer in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sears as a contractor (More than a year)

    Pros

    My second boss was fantastic, very easy going and easy to work with.

    Cons

    Corporate culture is cutthroat, everyone is always worried if they will have a job at the end of the week. Teams compete for budget, causing lots of infighting. A struggling company whose future is indeterminate. Never felt comfortable in the atmosphere.

    Advice to Management

    Give your employees room to grow, work with other teams not against them. Learn the definition of work/life balance.


  7. "Great manager, horrible company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Round Rock, TX
    Current Employee - Software Developer in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 10 years)

    Pros

    Most of my managers have been great. I have always felt that they had my back. Even if their hands are tied where it counts.

    Cons

    The company is scattered and disorganized with no clear focus. With each new senior leadership change money is spent on new processes that go nowhere.

    Advice to Management

    Figure out what the customer wants.


  8. "Consultative Sales Associate-Home Improvment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultative Sales Associate in Killeen, TX
    Former Employee - Consultative Sales Associate in Killeen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than 3 years)

    Pros

    Flexible schedule, mostly decent store management

    Cons

    Minimal hours, unreliable schedule, consistently understaffed, poor company leadership, unequal division of labor, unrealistic expectation for sales, credit applications, rewards membership.

    Advice to Management

    Stop accusing associates of not doing their jobs for things that are out of their control.


  9. "Death Spiral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Seattle, WA
    Former Contractor - Anonymous Contractor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears as a contractor

    Pros

    Relaxed co-workers and convenient downtown location.

    Cons

    This company is quickly dying. No support for projects, long-term or otherwise. Little clarity between department for goals. Turnover so high that nothing can ever get set or completed.

    Advice to Management

    Your leaders have given up and it shows.


  10. "badly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise/Sales Associate in Lake Grove, NY
    Former Employee - Merchandise/Sales Associate in Lake Grove, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than a year)

    Pros

    flexible work week, friendly fellow associates.

    Cons

    everything else. poor pay, no performance recognition, badly managed from the top down. terrible morale.


  11. Helpful (2)

    "Operated like a family business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Team Manager in Lake Mary, FL
    Former Employee - Sales Team Manager in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 3 years)

    Pros

    The benefits are normal. Casual environment. A very easy job to do. You get to meet interesting people as well.

    Cons

    One of the biggest cons that the company currently have is that is being operated like a family business. Upper management don't CARE about the emplyee only themselves. The HR department is a joke. They are aware of all the unethical situation going on and they do NOTHING to defend the emplyee. They protect each other so no one ever get disciplined. Provided team manager with unrealistic goals so they don't have to pay us. The GM and OM increases​ the goal to the floor so their bonus dont get hurt and it's a another way of the company saving money. There's no real career in this call center. You will slave without any real reward.

    Advice to Management

    You guys need to do some cleaning on your house


Showing 2,366 of 9,165 reviews
Reset Filters