Sears Reviews | Glassdoor

Sears Reviews

Updated April 25, 2017
2,675 reviews

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3.0
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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
640 Ratings

2,675 Employee Reviews

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Pros
Cons
  • Work-life balance in salaried positions (in 210 reviews)

  • they push hard to get credit cards (in 460 reviews)

More Pros and Cons

  1. Helpful (1)

    "Instructional designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hoffman Estates, IL
    Former Employee - Anonymous Employee in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 10 years)

    Pros

    Good team players to work with

    Cons

    Company unstable and has negative financial outlook.


  2. "Great people, tough environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Hoffman Estates, IL
    Former Employee - Recruiter in Hoffman Estates, IL
    Recommends
    Disapproves of CEO

    I worked at Sears (More than 5 years)

    Pros

    Staffed by primarily committed, focused people who genuinely want to see the company succeed

    Cons

    Difficult financial situation leads to internal anxiety and equal portions of the employment population hammering those around them to succeed to avoid their own termination and those just trying to stay invisible so that they do not get that termination notice.

    Advice to Management

    Respect and uplift those around and below you. The ship is on rocky seas, keep those that are rowing the ship moving forward with positivity!


  3. "Ambiguous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Hoffman, IL
    Current Employee - Instructional Designer in Hoffman, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears full-time (More than 5 years)

    Pros

    Flexibility. Great ability to impact learning design. Creativity is welcome. Lots of opportunity to grow and develop using their learning platform.

    Cons

    The Company direction changes quickly. Not enough time to evaluate how effective strategies are. Sears is drowning and seems to be trying everything to stay afloat.


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  5. "Sales home improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Outside Sales Representative in Saint Louis, MO
    Former Contractor - Outside Sales Representative in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears as a contractor (More than a year)

    Pros

    No home office to sit around in all day. You get to meet some interesting peiple

    Cons

    You get to meet VERY interesting people. Bad leads have you going into highly suspect full areas. In my opinion downright dangerous. A lot of leads told me I was pressured into the appointment by the setters. Drive time is very lengthy too.


  6. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Stephenville, TX
    Former Employee - Cashier in Stephenville, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears part-time (More than a year)

    Pros

    Good Coworkers and ok pay

    Cons

    Didn't like the work or the environment


  7. "Summer Worker"

    Star Star Star Star Star
    Former Employee - Cashier in Lufkin, TX
    Former Employee - Cashier in Lufkin, TX

    I worked at Sears part-time (Less than a year)

    Pros

    Sears offers its employees flexible schedules and most of the managers are easy to work with. Also, there is quite a bit of downtime.

    Cons

    Sears pays its employees minimum wage, which in Texas is not feasible to support anyone. Employees are on their feet constantly and expected to convince a certain number of people to apply for a credit card when there are not near enough customers for that to be reasonable.

    Advice to Management

    If you raised the hourly rate for your employees above minimum wage, they would be more likely to be happy working for you.


  8. "OK place to work"

    Star Star Star Star Star
    Former Employee - Stock Room Worker in Northwood, OH
    Former Employee - Stock Room Worker in Northwood, OH
    Neutral Outlook
    No opinion of CEO

    I worked at Sears part-time

    Pros

    good work environment, nice co-workers and solid management.

    Cons

    never got adjusted to the job as the store started to close almost as soon as I was hired; this shifted my responsibilities daily.


  9. "Sears Auto Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Express Technician in Winchester, VA
    Former Employee - Express Technician in Winchester, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears full-time (More than a year)

    Pros

    Good pay for post high school job. Working on cars was a joy

    Cons

    Long hours, some other employees did not pull their weight.

    Advice to Management

    Change store management, they were terrible


  10. "Sears Mall of America"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomington, MN
    Former Employee - Anonymous Employee in Bloomington, MN
    Negative Outlook

    Pros

    Co-workers helpful and willing to help out even if they aren't in the same department. Clean breakroom.

    Cons

    Long term goals within the company are fruitless because you can tell the company will be out of business eventually. Doesn't seem to be much appreciation for old-time customers who helped build the company.


  11. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Sioux Falls, SD
    Former Employee - Sales Associate/Cashier in Sioux Falls, SD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears part-time (More than a year)

    Pros

    Flexible work hours, independent working environment, good job for learning customer service

    Cons

    Outdated technology, low work morale, overemphasis on rewards and credit card metrics

    Advice to Management

    Use encouragement and positivity to boost morale, because when you don't think we can succeed, then the employees don't either. An emphasis on customer service over metrics helps avoid unpleasant customer situations as well.


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