Sears Reviews | Glassdoor

Sears Reviews

Updated September 24, 2017
2,893 reviews

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3.0
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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
733 Ratings

2,893 Employee Reviews

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Pros
Cons
  • Work life balance was non existent (in 222 reviews)

  • They make you push people to sign up for credit cards which makes some customers angry (in 498 reviews)

More Pros and Cons

  1. "Softlines Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Sears has kept the family, friendly attitude that they have had for years. When it came to family emergencies supervisors were always understanding. Almost all associates are very aware of how teamwork makes the dream work. Member first is the motto in our store and we pride ourselves in that.

    Cons

    Being a full-time employee I usually only receive about 32 hours a week due to loss of hours in our store. This also makes it very difficult to accomplish tasks when hours are reduced so much in all positions that I have to wear many different hats in our store to make ends meet. Although I am comfortable with all of the responsibility I am not being compensated for these positions.

    Advice to Management

    Hang in there guys, I know you're doing your best with what the company throws at you.


  2. Helpful (4)

    "Low morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time

    Pros

    On site fitness center, work from home

    Cons

    Raises tied to overall company performance, low morale throughout

  3. "great company feels like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    loved the environment and coworkers

    Cons

    short breaks management could be better


  4. "Good place to work but somehow chaotic."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears part-time (Less than a year)

    Pros

    Pretty routine. Once you get used to your job, even though its a lot of work sometimes, you are able to get along with the work day.

    Cons

    Too many managers who are extremly busy, so the employees can feel neglected when it comes to employee issues. You never know if your issues are going to be resolved or if the manager you talked to got too busy and forgot to deal with your issue. And if you now have to talk to another manager or not? It can be too much to keep track.

    Advice to Management

    There should be specific jobs assigned for each manager. Like a manager whose specific job is to help out with customer delimas especially at the registers. One manager (or a line that can always be answered) who employees know to talk to about schedule conflicts or calling off work or vacation days or issues in the work place that may arise. One who knows about the softlines and what to do with clothing with no tags or miss match prices. And so on.


  5. "Sears Call Center"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Sears full-time

    Pros

    training class was great, most employees always willing to help, managers give you time to improve metrics. pay is good, many ways to make more money.

    Cons

    stressful, supervisors/managers/team leaders love to gossip about other coworkers, favoritism, when they have meetings you cannot find any supervisor on the floor, callers angry, you get a bad MSAT score for someone elses call, team leaders hesitate to help if you are not on their team.

    Advice to Management

    stop gossiping, it makes you look incredibly unprofessional/untrustworthy. there should be different manager meetings so we at least have someone on the floor to help or take supervisor calls. Some managers are unapproachable. Take the supervisor call, thats what you're here for. Help employees that are not on your team.


  6. Helpful (1)

    "Store dependent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Softlines MCA in Charlotte, NC
    Former Employee - Softlines MCA in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than a year)

    Pros

    If you catch a good store, you'll have a great time.
    Tasks are straight forward and easy to learn.
    The hiring process is fairly easy.
    With a good manager, you get a small amount of creative freedom to do your work, an absolute positive in the retail field.

    Cons

    Scheduling is all over the place.
    Varies so much by store it's like working at a different company.
    Your schedule and workday plans will change daily, sometimes with little to no warning. Constantly check your schedule before you go to bed in the evening just to make sure you haven't been changed around.

    Advice to Management

    Put a bit more care into the people behind the stores. Yes, we're all worker bees but instilling pride and agency in workers goes a long way towards positive work environments and better stores.


  7. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Chicago, IL
    Former Employee - Executive Assistant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    Family/life balance is a plus

    Cons

    Honest communication to employees is lacking

    Advice to Management

    Be present and honestly communicate

  8. "Payment Processor Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Sears full-time

    Pros

    Great educational opportunity with Segno Systems and to improve in your metrics. Also great opportunity for internal movement to pursue other departments of interest.

    Cons

    Low pay seems to keep talented individuals moving on after a short amount of time working here.

    Advice to Management

    Thanks for all you do!


  9. "Get out of Sears while you can"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Associate in Chicago, IL
    Current Employee - Member Services Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than a year)

    Pros

    Great coworkers help make the day go by fast and worth it to come into work.

    Cons

    Rude and entitled Members that shop here. Get yelled at every day for things that are out of your control.

    Advice to Management

    Staff the store. Treat the associates like normal people, not machines that you want to force customers to apply for the store card.


  10. "Good as far as call centers go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR2 in Tucson, AZ
    Current Employee - CSR2 in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sears (More than 3 years)

    Pros

    Friendly staff, pay incentives, vto.

    Cons

    Poor schedules, some managent was unhelpful.


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