Sears Reviews in West Des Moines, IA | Glassdoor

Sears West Des Moines Reviews

13 reviews

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West Des Moines, IA

2.4
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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
4 Ratings

13 Employee Reviews

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Pros
Cons
  • Work life balance was non existent (in 226 reviews)

  • They make you push people to sign up for credit cards which makes some customers angry (in 506 reviews)

More Pros and Cons

  1. "Good Work Environment, Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in West Des Moines, IA
    Current Employee - Operations Analyst in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook

    I have been working at Sears full-time (More than 8 years)

    Pros

    I enjoyed the team I work with and management was very encouraging.

    Cons

    I received one raise in 8 years and was an above average worker.


  2. "Gift card specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gift Card Specialist in West Des Moines, IA
    Former Employee - Gift Card Specialist in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears (More than 3 years)

    Pros

    No pros at all. This company is shady as ever.

    Cons

    No room for advancement. No raises, shady company.

    Advice to Management

    I hope all of the locations close permanently.

  3. "not a good outlook 4 this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Offline in West Des Moines, IA
    Former Employee - Offline in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people working there were amazing

    Cons

    They closed down the site because we didn't get enough people in to work there

    Advice to Management

    Quit moving business to other countries. Most Americans want to support our country.


  4. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Des Moines, IA
    Current Employee - Customer Service Representative in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The work environment is fantastic.

    Cons

    We got shut down right after hire.

    Advice to Management

    Keep us open.


  5. Helpful (1)

    "Fraud prevention rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Prevention Representative in West Des Moines, IA
    Former Employee - Fraud Prevention Representative in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sears full-time (More than 3 years)

    Pros

    Great place to make new friends. The fraud department feels like a second family.

    Cons

    Upper management in other departments is not the best to work with.

    Advice to Management

    Don't let your managers tell you their story and take it for gold. You have to give the other person a shot.


  6. "Not a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Des Moines, IA
    Former Employee - Anonymous Employee in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook

    Pros

    Employee discount is the best benefit to working for Sears.

    Cons

    No raises, more and more outsourcing, less than appealing office environment

    Advice to Management

    Don't miss the forest for the trees. Don't be like every other company with low paying/entry level jobs..go beyond metrics for evaluating employees


  7. Helpful (1)

    "Just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in West Des Moines, IA
    Former Employee - Call Center Representative in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sears full-time (Less than a year)

    Pros

    Not bad salary for a call center job. Regular schedule, benefits, very little supervision.

    Cons

    Extremely corporate, not a lot of room for growth, boring work, not a lot of support for upset customers you can't help, or have called the wrong line. No assigned desks/cubes, so no place that felt like "your space." to be comfortable to do your job.

    Advice to Management

    Make the job more exciting- cross train your employees, give them opportunities for learning, growth and mentoring others. Give them their own cube space.

  8. Helpful (1)

    "High Turnover/ Low Morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Mangae in West Des Moines, IA
    Former Employee - Sales and Service Mangae in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than 5 years)

    Pros

    The pro was that is was fairly laid back when it came to dress code. Parking was close and free.

    Cons

    Low pay, long hours, segregated departments, lack of training. They would roll out a new "Culture" every year so no one really knew what plan we were on.

    Advice to Management

    Sears has a lot of work if they want to keep their people. More pay and a chance to move up in the company,


  9. "OK Short term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in West Des Moines, IA
    Current Employee - Team Manager in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (More than 3 years)

    Pros

    Good intro to Call Center environment.

    Cons

    Sears has no real focus and won't be around long. Refusal to collabarate is evident even at the local level where Project Managers look at sharing of information as giving up power. High Turnover of call agents and management. Weak bonus structure.

    Advice to Management

    Liquidate assets and sell the brand to competition.


  10. Helpful (2)

    "Mandatory Overtime. Poor Management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in West Des Moines, IA
    Current Employee - Call Center Representative in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Benefits, Overtime pay, holiday pay

    Cons

    They are not afraid to make you work 6-8 more hours of mandatory overtime. You can expect to work 46 hours a week at least with no negotiations. Managers are incompetent and nonexistent.

    Advice to Management

    Do not mandate overtime. People will harbor resentment if you do not take in account that they have families and school. The people who want the extra money and hours will pick them up. Have managers who actually know their department.


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