SeatGeek Reviews
Updated Mar 22, 2022
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Found 153 of over 164 reviews
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Approve of CEO
Jack Groetzinger
97 Ratings
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Top Review Highlights by Sentiment
Pros
- "Great culture amongst all teams – everyone is working towards a shared goal and that comes across every day." (in 19 reviews)
Cons
- "Lack of diversity (but it seems like they are very aware of this and working on it), especially in engineering (currently less than 5 female engineers in a department of 60." (in 4 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of SeatGeek and is not affected by filters.
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- Current Employee★★★★★
Pros
ticket perks pto wfh stipend
Cons
busy busy busy busy busy
- Former Employee, more than 3 years★★★★★
Making wonder customer experiences before it became about the $$$$
RecommendCEO ApprovalBusiness OutlookPros
- fun atmosphere (offices in New York, Portland, Amsterdam, UK, Israel, any client stadium) - lots of opportunity to grow and travel (if you aren't the faint of heart) - clients are awesome some of the best brands in the world
Cons
- primary ticketing product is not user friendly (not to be confused with mobile secondary app which is so great!) - reactive hiring structure where company makes little investment (while client onboarding out paces hiring every time) until people are overwhelmed/burnt out - clients require a ton of hand holding from all functions of the business to work - clients are some of the best in the world but use their executive/leadership relationships to - its hard to see great people work 60+ hours a week because it's become a norm to get ahead (the case before and after covid implications) - leadership is inexperienced and at times didn't seem interested in making data informed decisions... just following the $$$$ and constantly putting strains on the teams to fix one-off problems vs. finding or investing in scalable solutions - compensate people better at market and use commonplace industry titles... using made up titles that only carry weight at seatgeek keep compensation reviews and comparisons near impossible track and keep great people underpaid or career limited.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
free snacks, ticket perk, that's pretty much it
Cons
Rampant favoritism. Inept management. If you're not with the 'in' crowd it will be very difficult to make any meaningful impact or be successful here. (the 'in' crowd is mostly white males in their 30s) SeatGeek tries to make a good show of being a conscientious employer, with a culture of caring about employees, but it's nothing more than show with no substance behind it.
Continue reading - Current Employee, more than 5 years★★★★★
Pros
- Product and technology-driven company - Ticketing/live events industry has rebounded well from COVID. - SeatGeek is experiencing a lot of growth (bigger team and market share) - Smart and hard-working peers - Transparent leadership, even as we navigated a difficult time during CVOID - A lot of ownership and autonomy in your work - Benefits and PTO policy - Flexible remote policy
Cons
- Lack of processes, which is being worked on and optimized as we get ready to go public - Work-life balance can be a challenge at times, given how fast the live events industry returned. With all of the hiring we've done, this has been improving.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
As a new employee (just over a month) it has been a nice onboarding. While there has been a lot of work to do and learning a lot, it has still been a good balance and I actually get to spend time with my family. Nice offices and good snacks. They put in a good effort for end-of-year events, a mix of virtual and in-person. All the employees have been exceptionally nice and welcoming, which really made me feel at home here quickly. Great benefits and happy they're starting the 401k matching.
Cons
None so far but it's only been a month.
Continue reading - Current Employee★★★★★
Pros
Love working as part of a fast paced culture that cares about customers and changing the live events industry for the better through technology and a fan first focus. Everyone is collaborative, friendly and willing to help you learn. It's a fun place to work, and also great office location, flexible work environment and offers nice perks like snacks, event tickets, etc.
Cons
It's a dynamic industry, which means things change fast and there's always something new happening (I guess that's a good con to have)
- Current Employee, more than 3 years★★★★★
Pros
love it here - the mission is clear and aimed towards helping more people experience the joy of live entertainment by applying modern technology & engineering practice. the work feels impactful and the culture seems to maintain a healthy balance of laid back and drive.
Cons
sometimes the workload can feel stressful, but in my opinion this is a result of working at a fast-paced, high growth company in which employees are exposed to a wide array of challenges. although there can be stressful times and high levels of ownership, I think it's manageable and usually empowering
- Current Employee★★★★★
Pros
Quick moving environment Very collaborative Great Culture and sense of team Leadership listens to employee feedback
Cons
Trying to keep up with growth with internal resources (Natural part of growth)
Continue reading - Current Employee, more than 5 years★★★★★
Pros
Environment allows for career growth, especially if you know what you want to do and how to go about achieving it
Cons
Need to be able to work in ambiguity at times as the company is scaling fast
- Current Employee, more than 5 years★★★★★
Pros
-transparency -strong manager -trusted leadership -opportunities for growth
Cons
-growing pains given fast growth, but actively working to change that
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SeatGeek Reviews FAQs
SeatGeek has an overall rating of 4.3 out of 5, based on over 164 reviews left anonymously by employees. 74% of employees would recommend working at SeatGeek to a friend and 74% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
74% of SeatGeek employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated SeatGeek 4.0 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at SeatGeek to be senior leadership, career development, benefits and the cons to be compensation, diversity and inclusion, management.
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