SeatGeek Reviews

Updated Apr 27, 2021

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4.4
84%
Recommend to a Friend
95%
Approve of CEO
SeatGeek Founder Jack Groetzinger
Jack Groetzinger
82 Ratings
Pros
  • "Empowering work environment, notion that you're making an impact and owning the work that you do(in 13 reviews)

  • "You work hard, but there is a good work life balance(in 10 reviews)

  • Cons
  • "Growing pains related to fast scaling(in 21 reviews)

  • "Work life balance is very lacking(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year
      Featured Review

      Great place to work

      Sep 19, 2020 - Event Expert (Portland) in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive coworkers and management, great performance-based perks

      Cons

      A bit tech-bro in certain departments but not as bad as a lot of other employers. Sadly a lot of us had to be laid off due to COVID-19, so it's hard to say what the vibe is like now.

      2 people found this review helpful
    2. 5.0
      Current Employee, more than 1 year

      Great place to work

      Apr 27, 2021 - Event Expert in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Ticket Perk -Great Company culture -Focus on diversity in the workplace

      Cons

      -Keeping up with event changes during a pandemic

      Be the first to find this review helpful
    3. 5.0
      Former Employee, less than 1 year

      Great, Before the Pandemic

      Jan 25, 2021 - Currently Unemployed in Bethesda, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Before the pandemic hit, I really enjoyed my time at SeatGeek. Their customer service wages were competitive, and I was treated better than I had been in any other CX position. The company was generous with gifts and work trips. The work culture was relaxed and fun. The culture attracted a lot of friendly coworkers. It was ideal for someone in their 20s.

      Cons

      Once the pandemic hit, all the perks stopped, understandably. Without the perks, it became just another call center job. That's not the company's fault, but I think it's important to know in case you apply during the pandemic.

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    4. 4.0
      Former Employee, less than 1 year

      Great place for product/engineering professionals to work in live events

      Jan 12, 2021 - Director, Operations in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Talented, smart, genuinely nice people - Transparent communication from senior leadership - In office perks: free snacks, lunches, drinks (pre-Covid) - Monthly ticket stipend (pre-Covid)

      Cons

      - Product led organization - business teams, objectives, resources secondary to engineering teams - Growing pains associated with fast scaling - Limited upward mobility - Limited support of people managers due to inexperienced HR dept - Fairly junior staff with limited work experience across all departments - No bonuses or 401K matching

      Continue reading
      1 person found this review helpful
    5. 1.0
      Former Employee, less than 1 year

      Terrible Place to Work

      Dec 10, 2020 - Technology 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None that I can think of

      Cons

      The reviews made by employees are false. Seatgeek if you review even by Linkedin doesn't really promote diversity. They are hiring on a rapid pace but the "managers" will only hire people that fit their bro like culture. One person I knew interviewed for one of the roles and has very relevant experience for the new grad opportunity but ended up not passing because of the "managers" liking. They say that they are willing to make changes but they don't. They have perks like every other startup but trust me the growing pains you will have in this role is not worth it. They say they want to reach premier status in terms of ticketing services and their platform supports that but you will be underpaid, overworked, and ultimately leave.

      Continue reading
      3 people found this review helpful
    6. 4.0
      Current Employee, less than 1 year

      Tough spot to be in

      Mar 4, 2021 - Managed Services Specialist in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      COVID hit hard but didn’t kill them off

      Cons

      Over worked and no balance

      Be the first to find this review helpful
    7. 5.0
      Current Employee, more than 3 years

      A great place to work

      Jan 12, 2021 - CX Specialist in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Scrappy as hell! A mission-driven company.

      Cons

      You can get paid a lot more somewhere else.

      Continue reading
      Be the first to find this review helpful
    8. 5.0
      Former Employee, more than 3 years

      Fantastic Company

      Nov 9, 2019 - Senior Software Engineer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I worked here for 3 years. The company is really fun, with a strong focus on helping our users have a great experience at live events. Employees care a lot about our user's experience, and everyone uses the app to go to live event through the $120 ticket perk a month you can spend on the app. The people are very helpful and open to collaboration and answering questions, so the onboarding process is not intimidating. The technology stack in evolving in positive ways, and recent strategic hires on the eng side has helped push improvement faster and in smarter ways. The tech stack makes it very easy to prototype and deploy projects. Over all monitoring and testing is very good, so production problems tend to happen rarely. The barrier to getting out a project is very low so you can have a lot of impact and see results quickly. It's a great place to grow you career and make some good friends. I really miss working here. They were in the process of moving to a huge beautiful new office when I left, and the amenities and office were top notch before the move. I left to move my family to a different city, not for any problem with the company.

      Cons

      Middle management has been improving but needs to improve more. At one point everyone reported to the VP of Engineering, which wasn't sustainable, and they've been adding better Engineering Managers, but they still need more.

      3 people found this review helpful
    9. 5.0
      Former Employee, more than 1 year

      👍

      Oct 25, 2020 - Event Expert in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture, lots of growth opportunities

      Cons

      Growing pains related to fast scaling

      Be the first to find this review helpful
    10. 3.0
      Former Employee, more than 3 years

      SeatGeek

      Jun 16, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people throughout the company are generally excellent, hard-working, ambitious and willing collaborators. The capacity and often the execution of transparency is great. As a reactionary company, the solutions to any reaction are well focused and executed. Some newly hired leaders who have the potential to really level up Leadership and Management at SeatGeek have emerged over the last 2 years. When SeatGeek Leadership focuses on an issue it is typically solved strategically, creatively and the end result is a verifiable net positive. If you're fortunate enough to have a great manager your experience will be exponentially better. The perks/benefits are good overall.

      Cons

      While the people at SeatGeek are a plus, there isn't much diversity to go around. It'd be really impressive, were it not so disappointing, to have a company based in New York City be as white as SeatGeek. Management training/guidance is non-existent, the company is very good at saying that they value employees, they are not great at showing it. The company has shown no desire for fostering internal growth/mentorship. People Managers are left to own devices: If they're bad and stifling or ruining a report's career development, it is not an issue. If they are great and actively supporting and promoting growth/mentorship, it is ignored. As a result, bad People Managers are allowed to thrive and good People Managers tend to leave in frustration. Accountability, like people management, is dependent on the individual. If an individual doesn't hold themselves accountable, it is unlikely that anyone else will. It is a very reactionary company. Proactive improvements, especially internally, are rare. They do exist, but they are not standard. The D in D&I is improving. The I is less than ideal. There is a clear hierarchy of teams that leadership feeds into, though they may not be aware that they do so. Product is at the top of the mountain, CX is at the bottom. There is a lot of siloing. Efforts to improve cross-functional work and collaboration is often ignored or not prioritized.

      Continue reading
      17 people found this review helpful
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