Secure-24 Reviews | Glassdoor

Secure-24 Reviews

Updated January 7, 2017
11 reviews

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Mike Jennings
5 Ratings

11 Employee Reviews

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Pros
  • Work/life balance is good for most but can be a challenge depending on the team and customers you are assigned (in 6 reviews)

  • Holiday parties, picnics, happy hours, charity committee, team sports such as softball, golf, soccer (in 5 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Great at the beginning, but steadily declines after"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Secure-24 full-time

    Pros

    - Complete benefits package (Dental, Health, Vision, and Life Insurance)
    - Plenty of room for advancement but only if you're on the helpdesk (more about this in the cons)
    - Decent Work/Life balance but only if you're on the helpdesk (more about this in the cons)
    - Multiple company sponsored events and outings
    - Happy Hour every week (more on this below and in the cons)
    - Amazing opportunity to learn new technologies
    - Decent pay but only if you're on the helpdesk (more about this in the cons)
    - Discounted Soda/Pop machines and all the free coffee and fruit you could want
    - Unlimited Paid Time Off (Honor System, no dedicated PTO/Sick days of any kind)
    - Company is willing to train and help you grow (more about this in the cons)

    At Secure-24 you'll find a ton of amazing opportunities when you first walk in the door. If you're working for the helpdesk to start (which 99% chance you will be) you'll find that the work to life balance is amazing and that the opportunities for growth are absolutely exponential.

    The environment at Secure-24 is very friendly, however a bit tight-knit - once you make it past that initial hurdle of being the new guy/gal, everyone can be very friendly and supportive depending on how you treat them (more about this in the cons). The company has multiple sponsored events and outings that are of no cost to the employees and are always a blast to attend (especially the annual Christmas party).

    Finally, if you enjoy Nerf Gun wars, then this is definitely the place for you. Ultimately, all of the pros are at the helpdesk level.

    Cons

    - Lack of advancement opportunities once you leave the initial helpdesk position
    - Absolutely horrendous work/life balance once you leave the initial helpdesk position
    - Environment appears very friendly on the surface but is actually heavily driven by the rumor and gossip mills
    - Need to be a part of various cliques to get along with most people outside of the helpdesk
    - 401k matching at 0.5% down from the previous 6% it once was
    - Help desk technicians are often sneered at and ridiculed by those outside of the helpdesk behind their backs - even from those that came from the helpdesk to their new engineering team(s)
    - Lack of respect for anyone outside of your specific team
    - Lack of camaraderie outside of your specific team and even sometimes within
    - Horrendous pay to workload ratio
    - Massively overworked employees outside of the helpdesk
    - Unlimited Paid Time Off (Honor System, no dedicated PTO/Sick days of any kind)
    - Company is willing to train and help you grow but only when on the helpdesk positions

    At Secure-24 you can definitely bet your bottom dollar that the environment is very childish and insecure and that the workload is absolutely ridiculous. You'll see other reviews on here complaining about the work to life balance, the horrendous pay, the clique-ish environment - they aren't kidding or lying...

    If you're not considered a golden child or if you aren't in with the various cliques then you will find it incredibly hard to get anything done. To make matters worse, aside from the helpdesk most of the operational/engineering teams are operating with at least 1-2 people less than should be on their teams to balance workloads appropriately. Due to this everyone outside of the helpdesk are overworked, underpaid, and have a horrible work to life balance. And due to all of that, this is probably why there are some engineers that are as rude as possible whenever they can manage to be so. They're unhappy and I don't blame them.

    Speaking of being underpaid - expect to make at least $10k to $15k per year less than what is the market average for your position all while working 50+ hour work weeks with little to no compensation for the extra hours. Outdated and unrealistic metrics are used to prevent promotions and to keep raises to a minimum, unless you're a golden child or a favorite of upper management. Nepotism and favoritism are plentiful in Secure-24, don't expect anything less.

    The culture that the original founders created and its growth that they once envisioned for the company is all but gone - the only way you hear about it or experience it (in a minimum fashion) is that those in upper management won't stop parading it about as one of the best traits if not the best trait that the company has - even though it's virtually non-existent now. The only place it exists anymore is the weekly Happy Hour. Beyond that, only delusions of grandeur for something that once was is all that's left.

    Advice to Management

    For Secure-24 Management:

    The only thing I can say here, not that it will be listened to, is to treat the employees better and communicate with them more clearly about departmental changes and/or possible position changes in advance. What Matthias and Volker once envisioned for the company has all but been killed off and you're allowing it to happen.

    For the investment group that owns Secure-24:

    Unless you bring back the environment and culture that this company once stood for, you're going to drive this company into the ground. Not worth much for re-sale at that point, so I would suggest possibly paying the employees what they're worth (or closer to said value then they currently are) and providing decent compensation for the excessive hours that they put in.

    Either that, or hire the additional resources that are so very desperately needed in order to return normality to the operations and work to life balance of the engineering teams.


  2. Helpful (9)

    "A place that never learns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Engineer in Southfield, MI
    Former Employee - Linux Engineer in Southfield, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Secure-24 full-time (More than 5 years)

    Pros

    Employees at secure-24 are generally fun to work with. The company hosts happy hours, holiday parties and family outings, often.

    A lot of work is put into making the office look cool for customers. They give employees decent equipment. Kitchens usually stocked with coffee, sometimes food and discounted drinks.

    Unlimited PTO combined with inclusive health insurance.

    Cons

    Secure-24 brands it self as a cloud provider but realistically manages systems monolithically with each tech department loosely coupled. People work on teams that become territorial over resources. This is expected in a place where the average technical competencies are below average for engineer titles.

    Management is obsessed with titles and where they place on the org chart ( if it isn't changing everyday ) While technically segregated teams build technical debt at the direction of their managers. Managers are then left with performing 'continuous' audits which leads to complete neglect over actual operations improvement. Audits unsurprisingly are revered as exceptional work. If you've read any other review so far, you'll hear 'work life balance can be better" now you won't wonder why.

    Due to the high operation load, secure-24 managers try to produce 'metrics' to solve operational problems. Metrics are based around employee performance. The metrics help make power point presentations look good. And employees bad during compensation reviews. Metrics seemingly don't capture the enormous technical debt being built or blindly obvious operation issues dealt with again and again.

    The second way to deal with problems, create new sub teams. The sub teams are usually hand picked 'subject matter experts' This realistically maps into 'same problems, different people.' The management team is far from technical; fixing problems consists of shuffling the org chart and presenting a new facade to the customer.

    Pay is well under local average. While fringe benefits (Free coffee, gaming rooms, etc) don't come close to making up for the lack in compensation.

    Advice to Management

    Stop with the inflated title nonsense. Drop the metrics for tangible operational goals that can be broken up over all service teams and measure their progress as metrics.

    Stop creating new 'processes.' Realize a process isn't a set of steps a person came up with. It's a system that rigidly enforces the steps. Then you can iterative over improving the process. Instead of continually scrap and redefing.

  3. Helpful (10)

    "Good for entry level job, bad if you are a senior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Southfield, MI
    Former Employee - Senior Engineer in Southfield, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Secure-24 full-time (More than 3 years)

    Pros

    This is a great place to work if you need some experience in an enterprise IT environment. Company likes to promote from within their helpdesk to keep labor costs down instead of hiring engineers off the street. IT processes are relatively mature, so as a junior, you can learn a lot in this environment. Health insurance is paid by company 100%, but this is their only good benefit and benefits have been cut the last two years. They have an "unlimited" vacation policy, however it is difficult to actually get the time off "approved".

    Cons

    This company is cheap, I can not emphasize this enough. Do not expect to get any raise ever. Whatever you hire in at is what you will make until you leave. There is no money for training with this company. 401k is only 0.5% matching instead of the regular 4.0%. Senior Engineer pay is well below market rate. 50-55 hour weeks are the norm for this company as they are severely understaffed. Upper mgmt encourages employees to lie to their customers about project status and resource availability to make the company look good. HR literally bribes employees to fill out Computer World and other publication satisfaction surveys so they can "win" best place to work awards. At this company, public relations image is everything and delivering services is second. There are real ethical issues with upper management. Employee evaluations are political, not based on any real performance data. This is a really messed up company with management that is only interested in the almighty dollar. If you are a senior looking to expand your career and experience, forget it. The hierarchy is incredibly siloed and the silos really don't work well together. All the groups point fingers at each other when there are problems. Everyone gets put into their box and they're not allowed out. Upper management is also very unprofessional, often telling employees they're not worth what they're paid and constantly reminding employees that everyone is replaceable, usually with cheaper offshore labor as they are rapidly expanding their offshore Indian presence.

    Advice to Management

    If you want to be the next TCS or Wipro, go right ahead, but your reputation will be exactly the same as these companies. Management needs to value their senior engineers instead of always trying to figure out how to replace them or automate them out of a position. If they do that, maybe the high turnover and the bleeding off of senior engineers will slow down to something normal.


  4. Helpful (10)

    "A struggling company that may never grow out of its growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Southfield, MI
    Former Employee - Engineer in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Secure-24 full-time (More than 3 years)

    Pros

    Busy environment, you won't ever be bored.

    Young and vibrant workforce, lots of eager faces

    The company made significant capital investments on the infrastructure in the past, so it's a good opportunity to learn how a large hosting provider works

    Cons

    Unreasonable work expectations, managers implement new shifts (for salaried workers) without consulting with them first. Despite an on call rotation, you will be expected to be available 24/7 and receive flak from your manager if you are not.

    Complete disorganization with currently implemented customers. If you are working on a support team, expect to spend half your day hunting down people who have basic information like IP addresses to accomplish the simplest tasks. Any existing documentation is typically not maintained and out of date a week after it is created, a "knowledge infrastructure" is non-existent.

    Company has shot its reputation in the foot with sloppy work and poorly set expectations with customers (sales will sell them a lie that can't/won't be delivered upon and you, as the engineer, will be left holding the bag in front of an angry client) and many of the "good deals" are searching for the exits, leaving only the worst, low profit customers. Any new deals are scraping the bottom of the barrel for companies who have not heard of S24's bad reputation yet. Deals are getting farther and farther outside of the scope that the infrastructure/engineers are able to support. Management responds by pushing the engineers harder instead of re-evaluating business strategy and infrastructure goals.

    Employee development and growth is given lip service at best. When training is announced it's typically with a very limited budget and spots are first come, first serve, leaving many out in the cold. Environments are typically using 5-10 year old technology, so you will not be exposed to the latest in your daily tasks. Employees are kept in a "product box", if you are on the Linux team, expect to do only Linux and not offered any opportunity to collaborate with other teams & technologies, or even learn how "their side of the house works". I was once told by one of the senior architects that I should be learning anything I want to learn at home. While I do not expect my employer to be fully responsible for keeping me up to date, denying "on the job" training directly conflicts with what you will be told at company meetings, and hear touted to potential customers about development.

    Abysmal management culture. Most managers were promoted from within and do not know anything about management. The ones that are "mentored" are even worse as there are a couple VPs who are absolutely toxic and spread their terrible management styles to those under them. Doesn't look like the VPs will be leaving any time soon, either.

    All this without even mentioning the recent spat of layoffs and seemingly shaky financial ground the company sits upon. What was once a well managed company, fiscally and operationally, is now in the hands of a capital firm that seems more interested in re-sale than building a strong company. The owners who built it into the company it was are gone, along with all the money, which was not shared with anybody who helped them along the way. Expect to hear a lot of lip service to family, while experiencing one of the coldest corporate environments out there on a daily basis.

    The scary thing is there are pockets of the company that do very well because they are shielded from the mess of the day to day operations. Workers in these areas can't understand why the others are so upset, because they think they have a pretty sweet deal. (I suspect these are the people writing the glowing reviews on this site) All this does is cause in-fighting and a lack of worker cohesion, leading to a quicker state of chaos. (as evidenced by a recent company meeting where engineers were engaged in a shouting match over how to handle 60-70 hour work weeks)

    Advice to Management

    Management needs to be thoroughly culled and managers with "turnaround experience" brought in. Business strategy needs to be refocused around sectors that existing infrastructure can support well. If new sectors are desired, there needs to be a collaborative effort from sales all the way down to the engineers to build an infrastructure that can support the new, untried deals. Employees need to be treated like human adults, given domain over their own personal time, and allowed to provide more direction on operations.

    If S24 doesn't recognize it is sinking and do something to turn itself around now, expect a major exodus of all the remaining talent, leaving an empty corporate shell where nobody actually knows anything about what is going on, but they sure do know how to "manage" it.


  5. Helpful (6)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Southfield, MI
    Current Employee - Customer Service Representative in Southfield, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Secure-24 full-time (Less than a year)

    Pros

    Lots of room for advancement. lots to learn, very challenging

    Cons

    no work life balance, unrealistic metrics

    Advice to Management

    hire more people & train better


  6. Helpful (7)

    "A Promising Company On The Decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Secure-24 full-time

    Pros

    1. Ability to work on a variety of technology types.
    2. Insurance, but that's sure to fall away.

    Cons

    1. Massive layofffs recently due to the inevitable mismanagement of a capital company that seeks profit rather than managing what the owners (Volker and Mattias) worked so hard to build.
    2. The owners have abandoned the company and the dream is gone.
    3. Corporate culture has 100% replaced the unique culture that Matthias and Volker worked hard to achieve. We are all just numbers now.
    4. Business prospects are dwindling as the Sales Team uses greed and ego to go after large badge customers that are harder to implement and support than what build the company (quality ITO and application hosting).

    Advice to Management

    Find a way to get Matthias and Volker back and get rid of the capital company or you're going to see a mass exodus of talent and a declining customer base.


  7. Helpful (4)

    "Good entry level engineering job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Engineer in Southfield, MI
    Current Employee - Linux Engineer in Southfield, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nice cubicles and lots of free coffee. Generally fun people to work with. Hands on with allot of really exciting technology.

    Cons

    Poor management skills, poor time tracking skills. No clear set of expectations which often leads to conflicts with personal time.

    Advice to Management

    Stop running your medium sized company like a small business. Get in touch with your employees and treat your engineers like you treat your sales. You would have nothing to sell without your engineers.

  8. Helpful (8)

    "Great place to learn a lot and not enjoy any of it."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Lots of opportunity to learn new technologies and skills, a youthful energetic atmosphere, and an endless supply of work to be done.

    Cons

    The pay leaves a lot to be desired (or at least it did when I was there). Additionally the culture has all but disappeared during the company's explosive growth. Employees are now just numbers and are being offered up to customers as sacrifice firings to make up for the lack of accountability and incompetencies by management. The sales team jokes about how the engineers will just keep putting up with the nonsense due to the lack of jobs in the Detroit area. It's really quite sad.

    Advice to Management

    The company is merely a shell of what it once was. Stop hiring drones and chaining them to a desk, focus on the type of charisma and endless desire for knowledge that allowed the company to grow so explosively.


  9. Helpful (2)

    "People are great processes suck could use revamping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    People are great they give you the help you need
    Benefits are awesome cant beat them

    Cons

    Processes inside the company suck they keep changing titles and moving people around so people have no idea who is who on a day to day basis. Communication between the teams suck which makes it impossible to get anything done. Project managers and client managers are the weakest link in the company, even sales will sell you stuff that is impossible to deliver.

    Advice to Management

    Keep your team informed on issues that greatly effect your team. Sure up the processes and make sure everyone is on the same page so processes dont get broken.


  10. Helpful (4)

    "Lots of hours and project deadlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Secure-24 full-time (Less than a year)

    Pros

    Free fruit and casual attire

    Cons

    no work life balance to be had

    Advice to Management

    no time off policies


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