Secure-24 Reviews | Glassdoor

Secure-24 Reviews

Updated March 27, 2017
64 reviews

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Full-time Part-time

3.3
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Mike Jennings
32 Ratings

64 Employee Reviews

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Pros
  • Work/life balance is good for most but can be a challenge depending on the team and customers you are assigned (in 6 reviews)

  • Opportunities to learn about new technologies are unlimited (in 5 reviews)

Cons
  • Absolutely horrendous work/life balance once you leave the initial helpdesk position (in 10 reviews)

  • Suffers from a lot of favoritism among upper management (in 9 reviews)

More Pros and Cons

  1. "Amazing place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 full-time (More than 3 years)

    Pros

    Health care is exceptional, they treat everyone with respect

    Cons

    Not the highest paying place


  2. Helpful (2)

    "Great at the beginning, but steadily declines after"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Secure-24 full-time

    Pros

    - Complete benefits package (Dental, Health, Vision, and Life Insurance)
    - Plenty of room for advancement but only if you're on the helpdesk (more about this in the cons)
    - Decent Work/Life balance but only if you're on the helpdesk (more about this in the cons)
    - Multiple company sponsored events and outings
    - Happy Hour every week (more on this below and in the cons)
    - Amazing opportunity to learn new technologies
    - Decent pay but only if you're on the helpdesk (more about this in the cons)
    - Discounted Soda/Pop machines and all the free coffee and fruit you could want
    - Unlimited Paid Time Off (Honor System, no dedicated PTO/Sick days of any kind)
    - Company is willing to train and help you grow (more about this in the cons)

    At Secure-24 you'll find a ton of amazing opportunities when you first walk in the door. If you're working for the helpdesk to start (which 99% chance you will be) you'll find that the work to life balance is amazing and that the opportunities for growth are absolutely exponential.

    The environment at Secure-24 is very friendly, however a bit tight-knit - once you make it past that initial hurdle of being the new guy/gal, everyone can be very friendly and supportive depending on how you treat them (more about this in the cons). The company has multiple sponsored events and outings that are of no cost to the employees and are always a blast to attend (especially the annual Christmas party).

    Finally, if you enjoy Nerf Gun wars, then this is definitely the place for you. Ultimately, all of the pros are at the helpdesk level.

    Cons

    - Lack of advancement opportunities once you leave the initial helpdesk position
    - Absolutely horrendous work/life balance once you leave the initial helpdesk position
    - Environment appears very friendly on the surface but is actually heavily driven by the rumor and gossip mills
    - Need to be a part of various cliques to get along with most people outside of the helpdesk
    - 401k matching at 0.5% down from the previous 6% it once was
    - Help desk technicians are often sneered at and ridiculed by those outside of the helpdesk behind their backs - even from those that came from the helpdesk to their new engineering team(s)
    - Lack of respect for anyone outside of your specific team
    - Lack of camaraderie outside of your specific team and even sometimes within
    - Horrendous pay to workload ratio
    - Massively overworked employees outside of the helpdesk
    - Unlimited Paid Time Off (Honor System, no dedicated PTO/Sick days of any kind)
    - Company is willing to train and help you grow but only when on the helpdesk positions

    At Secure-24 you can definitely bet your bottom dollar that the environment is very childish and insecure and that the workload is absolutely ridiculous. You'll see other reviews on here complaining about the work to life balance, the horrendous pay, the clique-ish environment - they aren't kidding or lying...

    If you're not considered a golden child or if you aren't in with the various cliques then you will find it incredibly hard to get anything done. To make matters worse, aside from the helpdesk most of the operational/engineering teams are operating with at least 1-2 people less than should be on their teams to balance workloads appropriately. Due to this everyone outside of the helpdesk are overworked, underpaid, and have a horrible work to life balance. And due to all of that, this is probably why there are some engineers that are as rude as possible whenever they can manage to be so. They're unhappy and I don't blame them.

    Speaking of being underpaid - expect to make at least $10k to $15k per year less than what is the market average for your position all while working 50+ hour work weeks with little to no compensation for the extra hours. Outdated and unrealistic metrics are used to prevent promotions and to keep raises to a minimum, unless you're a golden child or a favorite of upper management. Nepotism and favoritism are plentiful in Secure-24, don't expect anything less.

    The culture that the original founders created and its growth that they once envisioned for the company is all but gone - the only way you hear about it or experience it (in a minimum fashion) is that those in upper management won't stop parading it about as one of the best traits if not the best trait that the company has - even though it's virtually non-existent now. The only place it exists anymore is the weekly Happy Hour. Beyond that, only delusions of grandeur for something that once was is all that's left.

    Advice to Management

    For Secure-24 Management:

    The only thing I can say here, not that it will be listened to, is to treat the employees better and communicate with them more clearly about departmental changes and/or possible position changes in advance. What Matthias and Volker once envisioned for the company has all but been killed off and you're allowing it to happen.

    For the investment group that owns Secure-24:

    Unless you bring back the environment and culture that this company once stood for, you're going to drive this company into the ground. Not worth much for re-sale at that point, so I would suggest possibly paying the employees what they're worth (or closer to said value then they currently are) and providing decent compensation for the excessive hours that they put in.

    Either that, or hire the additional resources that are so very desperately needed in order to return normality to the operations and work to life balance of the engineering teams.


  3. Helpful (3)

    "Meat Grinder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Client Service Manager in Southfield, MI
    Former Employee - Executive Client Service Manager in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Secure-24 full-time (More than 3 years)

    Pros

    First impressions are great, benefits are great, entry level training is great.

    Cons

    There are too many to describe in one sitting. Ever since the original owners left, the soul of the company left with them. Entry level is great but talk to someone who work at the company anonymously and you will get the real truth. If you enjoy being in a meat grinder you are golden. No work life balance. Upper management views employees like cattle. You are easily replaced, even if you kiss up. I worked here for a year in a senior position within my department and it was clearly the worst year in my life. So glad I got laid off with a 1/3 of the company that year.

    Advice to Management

    Management needs to be replaced for this doomed company to survive Amazon Cloud Services domination of the market.


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  5. Helpful (2)

    "Great Benefits, Great Work/Life Balance, Offer much to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I worked at Secure-24 full-time (More than 3 years)

    Pros

    Company provides unlimited vacation, free healthcare for your family, and very flexible with your schedule, i.e, work from home, no clocking in/out, etc. Great company for entry level ppl to move up.

    Cons

    Not much room for movement for senior level positions. Management is lacking at multiple levels could improve. Frat house type of culture, if your looking for more professionalism, stay away. Suffers from a lot of favoritism among upper management.

    Advice to Management

    Slow the revolving door of management. Be more social to everyone you manage instead of certain individuals.


  6. Helpful (2)

    "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IOC Analyst in Southfield, MI
    Former Employee - IOC Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Offers full benefits package and an amazing culture with good work life balance. The IOC is a good learning experience and the team is one of the best I have ever been part of.

    Cons

    I wish the recruiting process had been more focused on getting the right candidate on the right position according to skills and experience. At times it felt that everyone got "dumped" on the helpdesk and left to "crawl" their way out to a position that matches their skill level. It might build character but it also adds frustration.

    Advice to Management

    Get rid of the TSR to Analyst Objectives - they are a waste of time and energy with no use for the Analyst job.


  7. Helpful (1)

    "Good company, used to be a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Linux Engineer in Southfield, MI
    Former Employee - Senior Linux Engineer in Southfield, MI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Secure-24 (More than 5 years)

    Pros

    - Good benefits
    - Lots of exposure to technologies
    - Always changing
    - Promotes within

    Cons

    - Work life balance
    - Not what it used to be

    Advice to Management

    Don't lose the culture the founders cultivated. Listen to your employees, you hired them for a reason in the first place...


  8. Helpful (1)

    "Best company to enhance technical knowledge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior SAP Engineer in Hyderabad (India)
    Current Employee - Senior SAP Engineer in Hyderabad (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 (More than a year)

    Pros

    No night shifts
    8 hours shift
    Exposure to all technologies in SAP, irrespective of experience.
    Good annual and loyalty bonus packages.
    Open door policy with management, to present employees views.

    Cons

    No onsite opportunity
    No appraisal for role change


  9. Helpful (8)

    "Just a place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Secure-24 full-time

    Pros

    Very flexible with working remotely. Health benefits are completely paid for without payroll deduction, which is awesome.

    Cons

    Upper management isn't invested in anything except profitability, meaning that aside from the Help Desk departments are probably operating with at least 2-3 less people than is ideal. While there isn't open hostility in the office, there is very little camaraderie between teams or even members of the same team. Very little incentive to do anything beyond the bare minimum.

    Advice to Management

    Listen, I understand you only care about return on investment. But investing in the human elements of your company is likely to yield larger returns in the long run. Maybe I'm crazy, though.


  10. Helpful (4)

    "Company review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Allows you to work from home. Every flexible schedule, especially is you have children.

    Cons

    No growth and advancement. Lack of honesty of management.


  11. "Fantastic company to work for!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Southfield, MI
    Current Employee - Auditor in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 full-time (More than a year)

    Pros

    Secure-24 does a great job of investing in their people and encouraging work/life balance. It is a fast growing organization with a very bright future because they are cutting edge and provide resources needed to keep their customer satisfaction at a high.

    Cons

    I have not experienced any cons with this organization.

    Advice to Management

    Continue investing in the workforce, foster innovation to keep ahead of your competitors and to bring increased value to the services.



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