Secure-24 Reviews | Glassdoor

Secure-24 Reviews

Updated April 4, 2017
65 reviews

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65 Employee Reviews

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Pros
  • Work/life balance is good for most but can be a challenge depending on the team and customers you are assigned (in 6 reviews)

  • Opportunities to learn about new technologies are unlimited (in 5 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Great if your not stuck on a core team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 (More than 3 years)

    Pros

    The employees here are great. Lots of good people willing to help each other work here. It's too bad that's the only training received.

    Cons

    New hires are forced to ask the people that have worked here longer for everything. The trainers are great at their job but the company doesn't give extensive enough training to the new hires as these people tend to be going through a revolving door. Like other reviews said no training gotta hope you sit next to someone willing to help.

    Advice to Management

    Pay the experienced people more money, and don't make the veterans train your new hires constantly. It's not our fault you can't keep them


  2. Helpful (6)

    "As the Stomach Turns..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Neutral Outlook
    No opinion of CEO

    I have been working at Secure-24 full-time (More than 5 years)

    Pros

    If you're hired in at the helpdesk level and do well, you'll eventually be promoted to the main floor (albeit with no easy raises beyond the perfunctory annual COLA).

    The insurance is pretty good, if you don't mind leadership using it as an excuse to lowball your salary.

    If your idea of a "unique" corporate culture is the company buying a keg and some cheap snacks a couple times a month, or hosting a "Bring Your PARENTS to Work Day" event (yes, you read that right), then you'll enjoy it here.

    If you enjoy being a sarcastic malcontent on a daily basis, you'll be in excellent company at Secure-24.

    Cons

    If you're hired into a non-management role outside the helpdesk, you can pretty much forget about any serious promotion opportunities. Or ever getting much of a raise without threatening to leave.

    There are a lot of semi-protected old-timers from the pre-investor ownership days who probably should have been let go by now, but are still around acting disengaged and being mediocre at their jobs. When it doesn't work out for them on one team, upper management will just create another position in the org chart for them (often an ill-deserved promotion).

    The investors and executive team are obsessed with finding ways to make every department turn a profit. Often to the detriment of resources and talents that should be focused on projects and initiatives that would better the company from the inside. I swear if this leadership group thought they could somehow productize HR, they would do it.

    Advice to Management

    Stop latching onto every bright/shiny thing, productizing it, and seeing what sticks. Have your product guys do the necessary research to determine if it actually makes sense and is feasible for Secure-24 to sell a given technology as a service.

    When the old-timers get bored and lazy, get rid of them (especially if they are in management!); don't just transfer them to another team. It is best for both the organization and the individual involved.


  3. "Comfortable and Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IOC Analyst in Farmington Hills, MI
    Current Employee - IOC Analyst in Farmington Hills, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 full-time (More than a year)

    Pros

    The laid back culture and the program to get certifications matched with incentives is pretty awesome. There are a lot of luncheons and employee activities. I've used the open door policy and it was *real* and there were no reprisals like some places. Lots of flexibility.

    Cons

    Super fast paced, one has to learn, adapt, or sink. This company is not for the timid - a CTO or VP might ask your opinion at any time. Social anxiety sufferers apply at own risk.

    Advice to Management

    It's okay to tell your employees that the company termed a slacker. It it doesn't hurt morale, it motivates everyone to know that hard workers are appreciated and slackers are unemployed.


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  5. Helpful (7)

    "Immature company that grew too fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Secure-24 full-time

    Pros

    Daily healthy free snacks and fruits are offered for everyone. Freedom to do what you want to complete your work.

    Cons

    Poor management. Some managers are promoted without proper knowlege, background or past experience.
    Poor processes and lack of accountability. There is no standard documentation and if there is no one really follow it. Workers are not treated fairly.


  6. Helpful (5)

    "Don't feel valuable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Microsoft Engineer in Southfield, MI
    Current Employee - Microsoft Engineer in Southfield, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Secure-24 full-time (More than 3 years)

    Pros

    Nice people and a good culture which is promoted by happy hours and multiple opportunities for free food. Lots of different systems to be exposed to and constantly finding new issues to tackle.

    Cons

    Not enough promotion of internal workers or recognition of individual achievement. Just another spoke on the wheel. Lots of time spent after-hours or on weekends with minimal compensation.

    Advice to Management

    Take some time to give the proverbial pat on the back to engineers and analysts alike. It would do a lot to maintain strong morale among the workforce.


  7. Helpful (1)

    "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Southfield, MI
    Current Employee - Analyst in Southfield, MI
    Recommends
    Positive Outlook

    I have been working at Secure-24 full-time (More than a year)

    Pros

    Lots of opportunity for training. Many workplace activities and a great atmosphere overall. Everyone is friendly and open to help others learn

    Cons

    Sometimes scheduling can be annoying, hours vary a lot month to month and even week to week. Management can be almost too hands off, not much interaction with supervisors or managers

    Advice to Management

    Talk directly to your employees more often, see what their individual needs are more often. Try to make scheduling more consistent instead of changing it so often


  8. Helpful (1)

    "Great work/life balance makes up for low base salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Analyst in Southfield, MI
    Current Employee - Help Desk Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 full-time (More than a year)

    Pros

    - They seem to hold people accountable for their actions, or inaction.
    - Lots of documentation on processes. Sometimes it's not the most up to date, but you can usually get the info you need from the ticketing system.
    - Full benefits, no cost
    - Mostly good people, the bad ones are filtered out.
    - Provide training if you're willing
    - When you're off the clock, you're off the clock.
    - Very flexible with vacation time

    Cons

    - Low base salary compared to other jobs
    - Some engineers are difficult to work with


  9. Helpful (1)

    "Cool work place with great opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IOC Analyst in Southfield, MI
    Current Employee - IOC Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 full-time (More than a year)

    Pros

    Free Benefits
    A lot of opportunities in other technical and non-technical fields
    Bonuses for technical certifications
    Paid training and Certification reimbursement
    Work Hard, Play Hard
    Open Door policy with management
    Company Outings

    Cons

    work-life balance is tough with varying hours
    company is going through changes at the moment and that is holding up some employee advancements
    pay rate is below normal compared to other companies


  10. Helpful (17)

    "Same Issues, Different Day."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Southfield, MI
    Current Employee - Systems Engineer in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Secure-24 full-time (More than 3 years)

    Pros

    At one time, this company had great potential, but that all changed once they were bought.

    - If you are young in your career, you get the ability to touch a lot of new technologies.
    - There is opportunity for training.
    - Health benefits are very good.
    - For the most part, the company is quite flexible.

    Cons

    I'd like to start off by saying that it is VERY obvious that most of the extremely positive reviews on this site are 100% written by senior management or so called "lifers" at Secure-24. Their blinded vision and continuous denial of problems are exactly what's wrong with the company.

    - Management and Leadership are very poor.
    - Empty promises are common here. It seems management has become very efficient at keeping unhappy employees from leaving by promising them promotions and future plans. Unfortunately for the employees, 99.9% of these plans never happen.
    - Quality of life is very poor. There is an unwritten expectation that you must be available to work 24/7/365.
    - Immature and dramatic environment. Facebook and rumor mills run this office. If you become an employee, do yourself a HUGE favor and don't add anyone to your social accounts. The only downfall of not adding everyone is that you'll be branded unsocial for the duration of your career.
    - Lack of work ethic and skill leads to promotions at this company. If you're useless in one department, you'll be promoted to a Team Lead or Manager in another or better still, they'll create a position for you that holds no value and makes no sense.
    - The men in this office spend more time trying to score with the female employees rather than focusing on "actual" work.
    - The ego of the sale team and upper management is almost pathetic.
    - If you are a "golden boy" or an "attractive female” you are automatically exempt from all disciplinary actions and pretty much can get away with whatever you'd like.
    - The overall attitude of people in this office is very poor. Most people are miserable and never seem to want to help each other. The tone of some emails is very unprofessional and would not be tolerated in an enterprise level organization.
    - It's all about "I" and not about "We". Employees here excel at taking credit for others' work.
    - This company seems to focus on quantity and not quality in their hiring process.

    Advice to Management

    - Try paying attention to your so called "valued" employees and their wellbeing.
    - Instead of having a company outing that involves drinking and venting about the company, try solving the issues and cut the dead weight. The following day, the problems STILL exist.
    - HR is a joke in most cases. Hold people accountable for their actions, both professionally and personally in the workplace. Enough with the inadequate slaps on the wrists and putting people on a "PIP". These actions solve nothing. Employees are quite aware who the pushovers are in the office and they take advantage of it daily.
    - Out with the old, in with the new. There are so many grandfathered employees here that provide no value. Bring in quality resources.
    - How about a competitive pay scale? There are part time jobs out there that pay more than what IOC workers are getting paid.
    - Actually "listen" to the feedback!
    - Pay very close attention to the local job market. Secure-24 can no longer get by on providing less than adequate salaries for their employees.


  11. Helpful (5)

    "The Agony and the Ecstasy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Neutral Outlook
    No opinion of CEO

    I have been working at Secure-24 full-time (More than 3 years)

    Pros

    *Employee camaraderie (though as the company has grown, this camaraderie has become increasingly team-insular)
    *Healthcare benefits (much to upper management's credit, they have found ways to continue affording our rich healthcare plan without introducing payroll deductions)
    *Ability to gain experience in many areas (top-performing helpdesk employees are often, with 1-2 yrs experience, promoted to junior engineers for technologies they're interested in learning, and team transfers are common)
    *Company events

    Cons

    *Management incompetence in a handful of areas (some teams/departments just do not have capable leaders, period)
    *Workload
    *Some positions either lack a defined career path, or define it based on a bunch of certifications (the ability to pass an exam says little to me)
    *Company is actually run by a secretive investor group (who are these people and what are their actual intentions for S24?)

    Advice to Management

    Stop slanting promotion decisions heavily towards seniority/good ol' boys club politics, and seriously consider leadership skills/ability to do the job

    Pamlico board members - take just a small amount of time to introduce yourselves and your vision for Secure-24, instead of remaining in the background and removing all doubt that this is just a long-term plan to sell the company to the highest bidder.



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