SecureWorks Reviews | Glassdoor

SecureWorks Reviews

Updated June 20, 2017
128 reviews

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3.3
Star Star Star Star Star
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Michael S. Dell
42 Ratings

128 Employee Reviews

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Pros
  • Employees are able to work from home or remotely fairly frequently (in 6 reviews)

  • Work life balance is reasonably respected (in 6 reviews)

Cons
  • work/life balance not optimal, it's up to you to control it, but the workload is usually in favour of the "work" part of the scale (in 5 reviews)

  • middle and upper management incompetency, executive is sound (in 8 reviews)

More Pros and Cons

  1. "Fantastic Company, with great benefits and job flexibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Analyst in Atlanta, GA
    Current Employee - Security Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SecureWorks full-time (More than a year)

    Pros

    There are lots of areas to progress in, both moving up in the company or laterally if you would like to work on a different team. There are so many different types of positions, that it is almost like looking at a candy dish with all your favorite types and you find it difficult to pick just one. This company offers so much and their diversified culture and relaxed atmosphere make working here so pleasant. Each team, works together in order to achieve the end goal, which is to ensure their clients are protected from all directions.

    Cons

    For the lower entry level positions, there is a great deal of micromanagement that takes place.

    Advice to Management

    2-3 years ago, this company started to groom their management in a different direction. The direction that the current leadership is going is turning out to be a great path, that is leading this company daily, down the path to success. Keep doing what you are doing. It is a growing pain, that is definitely needed.


  2. "Busy, yet cozy fish bowl"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Security Analyst in North Providence, RI
    Former Employee - Senior Network Security Analyst in North Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SecureWorks full-time (More than a year)

    Pros

    Worked with friendly and knowledgeable people who worked together as a team to solve problems.

    Cons

    Despite the slogan that the Dell organization is a "Meritocracy", there is no way to promoted to a supervisory position unless you have a college degree.

    Advice to Management

    Move the office in RI to a state with lower taxes.


  3. "Seems to have woken up now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Remote, OR
    Current Employee - Senior Consultant in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SecureWorks full-time (More than 5 years)

    Pros

    Good people all trying to do their jobs (for the most part). Talent in most departments is good. Exciting industry.

    Cons

    Executive motivation and infighting, silo and bunker mentality, and grudges are held (often unfounded grudges). Short memories for performance of team members, too much "what have you done for me this quarter?

    Advice to Management

    Get over yourselves and work together. You bicker like little children and sometimes behave just as badly.


  4. "Think BETTER of YOURSELF"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SecureWorks full-time (More than a year)

    Pros

    $.25 Cokes,best deal in town

    Cons

    If they paid COMMISSION in a TIMELY MANOR , perhaps you could buy more COKES

    Advice to Management

    No need, they're about the find themselves jobless


  5. Helpful (2)

    "World Class Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Baltimore, MD
    Current Employee - Sales Representative in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SecureWorks full-time (More than 5 years)

    Pros

    Great leadership - The leadership here is value based, means what it says and says what it means. Very refreshing.
    Excellent Services mix to go to market
    In a highly relevant space - Security
    Flexibility for remote working

    Cons

    No real cons to share.

    Advice to Management

    Keep up the good work!


  6. Helpful (1)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Principal Software Engineer in Round Rock, TX
    Current Employee - Senior Principal Software Engineer in Round Rock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SecureWorks (More than 3 years)

    Pros

    Use of new and leading technologies.

    Cons

    Not much to say here


  7. Helpful (5)

    "Program/Project Management Sr. Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GPMO Project Management in Atlanta, GA
    Former Employee - GPMO Project Management in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SecureWorks full-time (More than 3 years)

    Pros

    Long term employees are dedicated, positive and very intelligent. Those people made every effort to engage you into the corporate culture, mentor and be part of the team

    Cons

    New management team brought in 2016 that does not hold values of the CEOs corporate culture.
    This new management team is bringing in their personal friends forming nepotistic relationships. They devalue current employees in such a way that they are either being driven out, laid off with packages or just leaving the company. These managers are insecure by controlling so tightly that innovation is limited all while not at all understanding core project demand on resources and project scope.
    PMI project management theories are not being utilized by PMP certified people and not adhering to PMI ethical agreement to certification.

    Advice to Management

    Revisit new management hires from 2016 and relieve from duty those managers and consultants whom do not possess corporate values. There is an infestation of inconsiderate, unethical behavior that has and have posed HR related concerns for employees before the company gets sued and stock price continues to plummet.


  8. Helpful (1)

    "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SOC Analyst in Atlanta, GA
    Current Employee - SOC Analyst in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at SecureWorks full-time (More than 3 years)

    Pros

    Great Benefits, opportunity to advance your knowledge with certifications, good work atmosphere, and possibilities for career advancement

    Cons

    Pay is under industry standards and lack of raises. There is a high turnover due to low pay.


  9. Helpful (2)

    "Secureworks is very bureaucratic and looking to appease shareholders."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager in Atlanta, GA
    Current Employee - Engagement Manager in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at SecureWorks full-time (More than a year)

    Pros

    Most jobs offer decent flexibility in terms of remote employees and working off site

    Cons

    The company does not invest in employee development , evaluates employees very quantitatively, is very bureaucratic, has weak company culture, has poor internal tools. They sell the company as a startup environment but the only characteristic it shares with a start up is poor organization and poor short to mid term planning.

    Advice to Management

    The mss industry is evolving, quit focusing on short term profits and develop a strong company culture that inspires personal development and loyalty for it is these qualities that will lead secureworks to success as the mss industry evolves over a 20 year period


  10. Helpful (8)

    "Management Disarray With a Complete Inability to Install and Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Specialist in Atlanta, GA
    Former Employee - Security Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SecureWorks full-time

    Pros

    CEO is a honorable man with solid business accumen
    Good benefits
    Great research team ("CTU") with brilliant research leader
    Company COULD be great, but doesn't seem to know how to support growth

    Cons

    middle and upper management incompetency, executive is sound
    too many customers, inability to scale
    install team has no motivation to finish jobs
    operations too busy, missing alerts and causing massive customer issues
    The buddy system (good ol' boys) runs RAMPANT here
    Used to have a great inside sales focus, went downhill. Current inside sales management trying to fix it, but outside sales management and up tend to ruin things

    Advice to Management

    Recruit product managers who are innovative and willing to stay on for more than a year
    Hire more qualified SOC staff who can spot customer device issues or alerts (SLAs) being missed and help out.
    Figure out how to hold install team responsible for failure to install.
    Gut sales middle management, fire any and all directors, start over


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