Secureworks "upper management" Reviews | Glassdoor

Secureworks Employee Reviews about "upper management"

Updated 30 Jul 2017

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3.7
68%
Recommend to a Friend
75%
Approve of CEO
Secureworks CEO Mike Cote
Mike Cote
97 Ratings
Pros
Cons
  • "Many changes in upper management and premature go to market in sales before new service lines are ready(in 9 reviews)

  • "In the SOC there's very little trust due to the junior nature of the staff(in 8 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. "Direct Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secureworks full-time for more than 5 years

    Pros

    Awesome support with great earning potential and proven methodology.

    Cons

    Many changes in upper management and premature go to market in sales before new service lines are ready. Just be careful not to project something as available until service is ready to be sold. No big concerns here. Pros outweigh cons considerably.

    Advice to Management

    Grow Channel Relationships

    Secureworks2017-07-30
  2. Helpful (12)

    "Management Disarray With a Complete Inability to Install and Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Secureworks full-time

    Pros

    CEO is a honorable man with solid business accumen Good benefits Great research team ("CTU") with brilliant research leader Company COULD be great, but doesn't seem to know how to support growth

    Cons

    middle and upper management incompetency, executive is sound too many customers, inability to scale install team has no motivation to finish jobs operations too busy, missing alerts and causing massive customer issues The buddy system (good ol' boys) runs RAMPANT here Used to have a great inside sales focus, went downhill. Current inside sales management trying to fix it, but outside sales management and up... tend to ruin things

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    Advice to Management

    Recruit product managers who are innovative and willing to stay on for more than a year Hire more qualified SOC staff who can spot customer device issues or alerts (SLAs) being missed and help out. Figure out how to hold install team responsible for failure to install. Gut sales middle management, fire any and all directors, start over

    Secureworks2017-03-17
  3. Helpful (3)

    "Luster's off the rose"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Secureworks full-time

    Pros

    Smart people there. They're sometimes ego blinded though. Their competitiors aren't lacking in smarts.

    Cons

    Sheer upper management chaos Market puffery - smoke and mirrors

    Advice to Management

    You've been in business for how long? Time to turn a profit and fish the stock price out of the tank.

    Secureworks2017-03-16
  4. Helpful (9)

    "Dell SecureWorks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Computer Security Analyst 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Secureworks full-time for less than a year

    Pros

    Great CTU team. Very talented group.

    Cons

    SIEM Product is not very good. Middle and upper management are out of touch with what is going on on the ground.

    Secureworks2015-07-29
  5. Helpful (13)

    "Old-Fashioned and Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Secureworks

    Pros

    You can get some first-hand knowledge of the security industry. Depending on what department you're in you may have the opportunity to perform a broader range of tasks than you would at a larger company.

    Cons

    With few exceptions, it's a toxic organization. It's very old-fashioned in how it operates internally for a technology company. Upper management is a combination of machismo, salesmanship and aw-shucks faux-southern charm. Also of note is how the entire company is run by sales with almost no real effort to bring in business by simply attracting it. I witnessed a steady exodus of talent in my time there and an... increasing inability to attract impressive candidates.

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    Advice to Management

    More people with experience at large, successful organizations need to be brought in. There are too many people with small company mentalities and small company ways of doing things. There need to be people around who know how the big players operate to show people how it's done in the big leagues.

    Secureworks2015-07-18
  6. Helpful (18)

    "Pseudo Security (0 experience...no problem)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Analyst 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Secureworks full-time for more than a year

    Pros

    They pay you, though it is a good deal below industry standard. Also they will take anyone so if you want a job and want it in info security ......and you have 0 idea what you are doing.....welcome aboard. Don't worry though they will not do much of anything useful to train you.... while selling you to clients as the world's top engineers...you will be heavily reliant on the handful (< 5) of experienced engineers.......though they will help you from time to time.....most of them aren't local....so you will be out of luck.... If that sounds stressful...don't worry...you can just say to clients, "I'll look into that" then pass the buck to someone else....which seems to be the norm as there is no true accountability beyond what your direct manager thinks of you....from your sporadic and rare interactions.

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    Cons

    Low pay. Redundant non-engaging workflow. Huge disconnect b/t upper management asking for quality and middle management cracking the whip for high numbers. You have multiple bosses...all of which will individually ...at different times ask you the same question about the same account for the same reason (much like office space). There is a huge need for a dev team to stream line all the garbage tasks computers... were designed to handle. You have numbers to meet and no guidance nor regard for the quality of the work you do, as there is no feed back mechanism. The quantity of work is such that impossible for management to manually review it all. Also if you are going in hoping to work your way up to the coveted Counter Threat Unit or Security Risk and Consulting Team.....it won't happen....there is someone high up who shall not be named that frowns harshly upon, teams external to the SOC taking talent from it. They even have a term for it.... they call it "poaching" and if you poach from the SOC it's bad news for you....so external team leaders shy away from it. (I'm not making this up.) If you like shift differential .....they took that away. If you like premium health care coverage....they reduce benefits each year. If you like a relaxed lunch ....day shift get 30 mins(not enough time to leave the facility) and you are clocked....so you better make it back right at the 30 min mark.....also if you are night shift lunch is "0" mins.(not joking) They don't have enough staff to allow for lunch and in GA it is not the "law" that you get one. If you like comradery, goodluck finding it here, you aren't to be lolly gagging and talking to coworkers as you will be quickly told to get back to work...also the turn over rate is so high that if you stick around for a while (a year or longer) you will look up to realize you are the only one left. Even management will have changed a few times. Don't worry though...instead of raising you up they will tell you about their HR "time in seat" policy which requires that you stay in position...While they hire external non-talent to come in and manage you. The external talent often trying to make a name for themselves are extra overbearing and of course they have no idea what you are doing...but don't worry they will guide the ship.

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    Advice to Management

    Good luck to the new ones.

    Secureworks2015-04-14
  7. Helpful (4)

    "I was warned I wouldn't learn anything and after several years I've learned very little."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Software Developer II in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Secureworks

    Pros

    Nice location. Sharp people. Flexible hours.

    Cons

    Management too conceited over success. Upper management is very good at finance and sales but terrible with software development. Software goals are too short sighted and too ambitious. Many projects get developed and fail. Quality is bad because of doing too much with too little and it shows in the amount of production support required. Many of the grunts are more concerned about chasing shiny new tools than... doing a good job. Overall lack of experience. Basically a ditto of the comments from other engineers.

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    Advice to Management

    Stop focusing on features. Stop thinking in terms of 3 month cycles.

    Secureworks2011-06-22
  8. Helpful (9)

    "Software run like a marketing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    I worked at Secureworks

    Pros

    This is stable, easy profession if you have no passion for what you do.

    Cons

    The upper management are MBA mentality and have little software experience. If you want to live in the Mythical Man Month this is the place to work.

    Advice to Management

    None

    Secureworks2010-02-05
  9. Helpful (7)

    "Nearly killed me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Engineer in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook

    I worked at Secureworks full-time for more than a year

    Pros

    The salary was good and colleagues friendly and helpful. Dell Secureworks allow flexitime and flexi place working. The company has a commitment to diversity and non discrimination which seems to be reflected in the variety of staff in the Edinburgh office (Though there were no West Indians, Africans, South America etc). Training was provided if there was a short term need for it.

    Cons

    Chaotic upper management out of touch with problems at lower levels. Excessive bureaucracy, process more important than progress. Unnecessarily complex processes and too many processes - Someone started a process to remove unnecessary processes. No scope for long term development of technical staff and very limited scope for transfer from technical to managerial stream: managers had management jobs sewn up and... none were advertised internally. Constant need to market yourself within the company and team. Colleague were friendly but tended to OCD which delayed progress. Agile was badly implemented. Management unable to detect signs of burnout.

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    Advice to Management

    Make transfer between Management and Engineering easier and provide managerial training as needed. The online course provided was superficial and too easy. Also distinguish between Managers and leaders. The two roles are very different. I would only recommend this company to a friend who was a high performing autistic and lacking in creativity.

    Secureworks2015-12-06
Found 9 reviews