Security Finance "collections" Reviews | Glassdoor

Security Finance Employee Reviews about "collections"

Updated Apr 8, 2019

To filter reviews, or .

3.3
62%
Recommend to a Friend
93%
Approve of CEO
Security Finance President Heidi Bolton (no image)
Heidi Bolton
31 Ratings
Pros
Cons
  • "Long hours, customers not paying(in 23 reviews)

  • "The job is nothing more than a mini collections call center(in 16 reviews)

More Pros and Cons

Reviews about "collections"

Return to all Reviews
  1. Helpful (1)

    "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Security Finance full-time for more than a year

    Pros

    Everyone friendly, liked the customer interaction

    Cons

    Long hours , collection of accounts

    Continue reading
    Security Finance2018-02-15
  2. Helpful (1)

    "It's a Collections job, nothing else."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - "Assistant Manager" in El Paso, TX
    Doesn't Recommend

    I worked at Security Finance full-time for less than a year

    Pros

    Hours aren't bad, 9 a.m. to 6 p.m. You also work half day on Saturdays. You really only have Sunday as a full day off.

    Cons

    The job is nothing more than a mini collections call center. Your entire day consists of calling clients to collect payment on their loan(s), leaving voice mail messages ALL DAY. You maybe handle a few customers to process loans but it's just a Collections Call Center, has nothing to do with being a bank type of environment. This is strictly a Collections job.

    Security Finance2019-04-08
  3. Helpful (4)

    "It's a who you know company **4 year employee**NWGA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Security Finance full-time for more than 3 years

    Pros

    I managed 4 separate offices and among those 4...3 were enjoyable. It's like family in most offices when you have a good team behind you. The benefits are good and Corporate treats the employees well. Insurance is free for employees and cheap to add family. Dollar per Dollar 401k match

    Cons

    Poor leadership at Supervisor/VP levels. To many good leaders and team members either walk away or lose their jobs because of personal relationships Supervisors have with other employees. Breaking laws is something that happens often here as well. Corp and Auditing team needs to be more aware of what's going on. Fear of job loss for breaking and for not breaking company policies and collection laws is an issue. Long hours / Sat work / lack of life/work balance. Optional Insurances are forced on customers without knowledge and are not sold to customers. SENIOR assistants that still follow old/outdated collection practices that are by law banned.

    Continue reading
    Security Finance2017-08-24
  4. Helpful (1)

    "Senior Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Assistant Manager 
    Neutral Outlook
    Approves of CEO

    I have been working at Security Finance full-time for more than a year

    Pros

    They offer good pay and excellent benefits. After your third year you get two weeks of vacation and sick time.

    Cons

    Long hours and weekends. No work/life balance. Collections are a nightmare with some customers. You have to accrue PTO time until 3rd year.

    Continue reading
    Security Finance2017-05-08
  5. Helpful (3)

    "Security Fianace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Security Finance full-time

    Pros

    Affordable Health Insurance, Work saturdays till noon usually only twice a month.

    Cons

    When hired told only work "occasional late night" Actually work late nights, sometimes till 8pm twice a week, when you don't hit your unrealistic goals. These late nights vary from month to month due to company constantly changing its mind on the standards that require late nights. This job is 85% collections.

    Security Finance2017-01-22
  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Security Finance

    Pros

    Good training if you are management

    Cons

    Dangerous environment with collections door to door in bad neighborhoods, management was horrible and did not understand the value of good employees.

    Security Finance2016-07-29
  7. Helpful (1)

    "Senior Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Assistant Manager in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Security Finance

    Pros

    Free health insurance but $500 deductible if seen by a doctor

    Cons

    Very racist company. This company is fraud. Very poor management and long hours. Management treat employees in a disruptive matter with yelling, threats to fire you. Managers make Assistant Managers do all the collection and supervisors give the Managers all the credit. When managers do nothing but yell at the Assistants all day. This company fraud customers accounts. Please do not get a loan out with this company. Legal attorneys should be contacted immediately. If you are a customer contact a lawyer regarding your account because of fraud activity.

    Continue reading
    Security Finance2016-06-11
  8. Helpful (1)

    "Hated this job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Security Finance full-time

    Pros

    The only pro I can think of for this job is the reference I built from it and the fact that I was given the title of assistant manager.

    Cons

    Collections, you are giving loans to people who cannot afford to pay them back, your whole day is spent leaving vague voice messages on people's phone trying to have them call you back to make a payment on their delinquent acct. They will also expect you to work Saturdays and 2-3 ten hour days in the week, but with 2 hour lunches so they do not have to pay you for your overtime.

    Security Finance2016-05-05
  9. Helpful (1)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Spartanburg, SC
    Doesn't Recommend
    Neutral Outlook

    I worked at Security Finance full-time for less than a year

    Pros

    Good money to be made if you can hit your goals.

    Cons

    Long hours, a lot of sitting, and collection practices are very strict making it hard to collect hard accounts.

    Continue reading
    Security Finance2016-05-24
  10. "The Pros and Cons of Security Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Assistant Manager 
    Recommends
    Positive Outlook

    I worked at Security Finance for more than 3 years

    Pros

    The Company is good to work for, they believe in taking care of their employees. They will train you for all aspects.

    Cons

    Certain branches have issues. some have to work more hours than others for collections, and some have employee issues.

    Continue reading
    Security Finance2015-12-14

Choose a different language and keep reading other reviews.

Found 16 reviews