Security Service Federal Credit Union Reviews | Glassdoor

Security Service Federal Credit Union Reviews

Updated Apr 9, 2019

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Found 91 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
50%
Recommend to a Friend
46%
Approve of CEO
Jim Laffoon
14 Ratings
Pros
Cons
  • "(in 3 reviews)

  • "Make sure you have a written job description(in 3 reviews)

More Pros and Cons
  1. "processor"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Approves of CEO

      I worked at Security Service Federal Credit Union full-time

      Pros

      Benefits, team environment, good management

      Cons

      There are none to speak of

      Security Service Federal Credit Union2018-08-18
    • "Great work Enviroment"

      StarStarStarStarStar
        Current Employee - Member Service Representative in Saint George, UT

        I have been working at Security Service Federal Credit Union part-time for less than a year

        Pros

        People at the branch is really kind and will help you learn all you need

        Cons

        I have been working there for less than a year, so far no cons.

        Security Service Federal Credit Union2019-04-10
      • "Good Company"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Senior Member Service Representative 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Security Service Federal Credit Union full-time

        Pros

        Benefits, direct management support, transferability, work hours.

        Cons

        Constantly short staffed, overwhelming amount of work, sr management doesn’t understand how much in branch work there is, constant changes to policy and procedures lead to confusion and error.

        Advice to Management

        Find better processes to hand down daily work and make sure employees get recognition for all the hard work.

        Security Service Federal Credit Union2019-04-09
      • Helpful (1)

        "REAL TALK"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - MRP 

        I have been working at Security Service Federal Credit Union part-time for more than 5 years

        Pros

        used to be a customer service based company

        Cons

        sales driven company now, does not care about the member anymore just pushing products

        Advice to Management

        change back to customer service based

        Security Service Federal Credit Union2019-04-03
      • "Great company"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Manager 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Security Service Federal Credit Union full-time for more than 8 years

        Pros

        Open, transparent leadership. Great purpose and values

        Cons

        Advancement is about who you know, not what

        Security Service Federal Credit Union2019-03-17
      • Helpful (1)

        "This Credit Union is trying to be "That Bank" that people don't want."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Member Service Representative in San Antonio, TX
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Security Service Federal Credit Union full-time for more than 10 years

        Pros

        Good benefits - (they used to be great)

        Cons

        This used to be an organization focusing on member benefits and providing a work culture where employees felt valued and looked forward to working as a team. The member benefits haves been replaced with mandatory product services most don't want or need, and with a demanding, heavy handed sales and marketing mandate to the employees. Management has been pushing sales goals so firmly they are telling their representatives...

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        Advice to Management

        They need to stop this 5 step approach and quit trying to sell everything they offer to every member, regardless of whether they need it or not. This all changed when Laffoon took charge as President and CEO. The current management is doing his dirty work. My advice to the Board is to dump Laffoon ASAP, and restore this organization to one that values it's members and employees as before.

        Security Service Federal Credit Union2019-03-27
      • "Waiting for 1 year anniversary to leave."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Member Relationship Officer in Denver, CO
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I have been working at Security Service Federal Credit Union full-time for less than a year

        Pros

        Great benefits. Very good insurance opportunities.

        Cons

        Obvious favoritism. You can never win at anything if you aren’t the favorite. Breathe too loud, and you find yourself in a ‘counseling session’. Management changes or makes rules all the time to satisfy favorite. Half the time they pull rules out of their arses and get uncomfortable when you call them out. Former colleague called the obvious favoritism out and got fired within the month. Sales goals pushed like normal...

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        Advice to Management

        Drop the favoritism, you’ll reduce your turnover rate. Be more honest and open in job interviews when interviewee asks questions about job descriptions, duties and compensation.

        Security Service Federal Credit Union2019-03-28
      • Helpful (1)

        "Broken"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in San Antonio, TX
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Security Service Federal Credit Union full-time for more than 10 years

        Pros

        Sense of family among coworkers. Paid medical.

        Cons

        Most management doesn’t know how to do much of the work done in their department. Management has clear favorite employees. Management cracks whip to work more and faster and threatens to keep you late, but doesn’t lend a hand. Management offers little or inadequate support after stating “open door policy”. Departments talk bad about each other. No bonuses, just your pay. Too many broken or old processes and either no...

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        Security Service Federal Credit Union2019-03-15
      • "Meh"

        StarStarStarStarStar
          Former Employee - Member Relationship Officer 
          Doesn't Recommend
          Neutral Outlook
          Disapproves of CEO

          I worked at Security Service Federal Credit Union full-time

          Pros

          I enjoyed it before it changed.

          Cons

          They choose terrible people for management positions. People that just suck at being leaders. They're way more strict, they lie when they say they care about employees. They are all talk.

          Advice to Management

          Quit with all the power hungry moves. Its dickish and the reason that good employees leave.

          Security Service Federal Credit Union2019-03-08
        • "Great Place To Work"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Management in San Antonio, TX
          Recommends
          Positive Outlook
          Approves of CEO

          I worked at Security Service Federal Credit Union full-time for more than 3 years

          Pros

          Culture is good, good pay!

          Cons

          Nothing to report, all was good

          Security Service Federal Credit Union2019-02-12
        Found 91 reviews