Sedgwick Claims Management Services Reviews in Minneapolis, MN | Glassdoor

Sedgwick Claims Management Services Minneapolis Reviews

5 reviews

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Minneapolis, MN

2.3
Star Star Star Star Star
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
1 Rating

5 Employee Reviews

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Pros
Cons
  • Work life balance is not what it could be (in 55 reviews)

  • No empathy towards employees when something unexpected in their life happens, No work life balance (in 30 reviews)

More Pros and Cons

  1. Helpful (2)

    "Looks great on an interview, not a job for everybody."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner I in Minneapolis, MN
    Current Employee - Claims Examiner I in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    Intelligent, personable co-workers. A job that looks great on a resume and a job that will be very useful in future interviews.

    Cons

    Difficult to use the generous amount of PTO given. You will need to work extra hours and be overwhelmed upon returning to the office.

    Advice to Management

    Lighten up the case load for examiners or pay them more to compensate fairly for the amount of work.


  2. Helpful (1)

    "Claims Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Minnesota in Minneapolis, MN
    Current Employee - Minnesota in Minneapolis, MN

    Pros

    Great benefits and perks which are great.

    Cons

    Management is not great. World is crazy.


  3. "Enjoyable, but not without it's drawbacks."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner I in Minneapolis, MN
    Current Employee - Claims Examiner I in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    I enjoy the work, coworkers and managers are great, great PTO. Supervisors are supportive and friendly (at least the ones I've met.)

    Cons

    Limited opportunity for advancement, tough to take PTO when work just piles up when you are gone.


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  5. Helpful (3)

    "The workload is insanely high."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner III in Minneapolis, MN
    Former Employee - Claims Examiner III in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    The benefits are pretty good .

    Cons

    High turnover and unreasonable workload.

    Advice to Management

    Reduce workload and hire more staff.


  6. Helpful (3)

    "The employer provides job security with a above average paid time off ("PTO") with exception of poor office morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner I in Minneapolis, MN
    Current Employee - Claims Examiner I in Minneapolis, MN
    No opinion of CEO

    Pros

    *Above average PTO (starting at 19 days)
    *Flexible scheduling
    *Direct reporting supervisors are willing to provide effective feedback and assist their employees
    *401(k) is offered with employer-matching up to 50% on contributions under 6% per paycheck. Healthcare is provided through United Healthcare and regional HMOs, with a variety of options in plans.
    *Job security

    Cons

    The office morale has been declining over the years because of the change in upper (operations level) management. The company focuses on meeting goals (closing ratio, Compass, re-opens, paid claims per year, and etc...) rather than handling the claim and moving the file towards amicable resolution. The work load is very demanding and pay is not up to standard for the workload completed. Some employees say that their work-life ratio is diminished, however, I do not feel that way because I do not give employer more of my time then what I am paid for.

    The company has a lack of training. They will through the new employees into a burning fire and let them figure out how to investigate and adjust the claim.

    *There is no heavy lifting, but eyestrain and cramps are possible given long, continuous periods working at the computer

    Advice to Management

    The company does not appreciate the lower level examiners as much as they should. The examiners are the foundation of the company and because the supervisors do not praise the employees very much the office morale goes down hill. I think that the company as a whole needs to provide more effective training measures.


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