Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated November 14, 2018
1,041 reviews

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2.8
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
428 Ratings

1,041 Employee Reviews

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Pros
Cons
  • "There are times when it is hard to maintain a good work life balance but every industry has a peak season when the work gets tougher" (in 83 reviews)

  • "No work life balance, working 50" (in 42 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Assistant in Hunt Valley, MD
    Former Employee - Claims Assistant in Hunt Valley, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Great place to work; encourages continued education, great people, and nice benefits. Lots of PTO offered.

    Cons

    Claims assiants are not allowed to work from home.


  2. "SCR"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Pay and PTO is good

    Cons

    Work load is high, not a lot of breathing time

  3. Helpful (1)

    "A good company to grow with if you are patient"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Long Beach, CA
    Current Employee - Claims Examiner in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    IAP program and Mentors help new hires who might have zero claims industry experience. Generous PTO and every other Friday off (depending on your account)Vendor bring in lots of free food!

    Cons

    Conservative company preferring a traditional "climbing the ladder" process which rewards people who have been there longer but might be mediocre examiners with promotional opportunities.
    They expect you to serve a significant time in the trenches of claims handling before acknowledging you are "ready" for management which can be discouraging

    Advice to Management

    Reach out to your examiners more especially if you see they have potential or if they need time to discuss their caseloads


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time

    Pros

    Great pay and benefits. Lots of PTO available.

    Cons

    No cons really for the employer.


  5. "Good company, depends on the client you work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Flexibility on schedule, a lot of PTO, licensing reimbursement

    Cons

    Depending on the client you work with, the workload can be a lot.


  6. "Senior disability representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Good pay, work is easy

    Cons

    Long hours, hard/tough auditors,


  7. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    People, variety of work, atmosphere

    Cons

    Quantity of work, management work ethics

    Advice to Management

    Proactively hire before major changes, respect people's life/work balance, be reasonable on deadlines and expectations

  8. "Super flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Representative Senior
    Current Employee - Disability Representative Senior
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Super flexible, good benefits, ample PTO

    Cons

    not enough colleagues for an account, could use a raise

    Advice to Management

    listen to your colleagues. listen to the people who are working the claims everyday.


  9. "Clinical Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Working from Home, autonomy in work

    Cons

    Cookie cutter management, They do not listen to the individual

    Advice to Management

    Need to give raises based on performance not just based on location. They need to follow thru on company principles


  10. Helpful (1)

    "Great salary and time off!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Baton Rouge, LA
    Current Employee - Claims Adjuster in Baton Rouge, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 8 years)

    Pros

    Salary, PTO, 501k, casual attire

    Cons

    No ability to work from home, but that is contradictory as there are some adjusters who do work from home. Seems to me this is going to become an issue as almost every major claims office now allows some form of telecommuting.

    Advice to Management

    Don’t lose the good employees because you won’t let them work from home.


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