Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated September 25, 2017
816 reviews

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2.9
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
342 Ratings

816 Employee Reviews

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Pros
Cons
  • Work life balance is not what it could be (in 57 reviews)

  • no work life balance, work loads are frequently completely unrealistic, can not speak truth to upper management without fear of reprocussion, (in 30 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCR in Orlando, FL
    Former Employee - SCR in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    The management team goes above and beyond their job duties. The managers are just outstanding. Above average contact center in pay, time off, benefits and job opportunities.

    Cons

    The traffic in the Orlando area is terrible which makes it difficult to get in and out of building. But, it is like that in all of Orlando.

    Advice to Management

    They are above and beyond the best management team I ever worked for.


  2. "Claims Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Examiner in Omaha, NE
    Former Employee - Claim Examiner in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Friendly people easy to get along with flexible schedule. Great place to work

    Cons

    For away from home

  3. Helpful (2)

    "Claims Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Atlanta, GA
    Former Employee - Claims Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Fair work life balance depend on your supervisor. I could take off suddenly for an emergency & feel like my supervisor would understand with no hassle. I worked on the Home Depot account which allowed us to work on site at THD HQ experiencing our client culture & perks such as onsite gym, cafe, & events! 100 dollar Gift cards awarded to top performers on each team

    Cons

    No room for growth I felt stuck & expressed interest in the senior level roles but was never considered after exceeding my goals & receiving awards. I wouldn't say it was the company but moreso the current Director who shows favoritism on who he wants to move up & when. 100% closing ratio for THD account which is sometimes impossible but expected of you!

    Advice to Management

    You can retain top talent if you enforce a career plan goal for your top performers! Never had Management sat down with me to discuss my career path but instead I had to express interest & to see people get hired off the street & then demoted...Promote your top performers & you can retain a lot more folks like myself.


  4. Helpful (1)

    "LOA Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LOA Coordinator in North Liberty, IA
    Former Employee - LOA Coordinator in North Liberty, IA
    Doesn't Recommend
    Neutral Outlook

    I worked at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Really great benefits. Really great people.

    Cons

    LOTS of stress! Claim load is unrealistic. LOTS of harping about OT but then harping when workload can't get done without it.

    Advice to Management

    Maybe if you hire more people to share the workload and pay your people a better wage you would retain your employees.


  5. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Many office locations
    Multi line claims

    Cons

    Poor management communication
    Not everyone has access to training & development
    Numbers are more important than people


  6. "After a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Case Manager
    Current Employee - Nurse Case Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Able to telecommute to do your job.

    Cons

    Training can be hit and miss. Employers are demanding.

    Advice to Management

    Be up front with your potential employee if a customer is difficult to work with on the interview and how your going to back up your employee when those times come around. Had I known the position I took had been open for a year I would have given it a second thought in taking the position.


  7. "Nice environment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Most people are helpful with your work

    Cons

    Some people complain about their work too much

  8. "Very good work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Pompano Beach, FL
    Current Employee - Claims in Pompano Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Outstanding benefits: Heath insurance, PTO, professional development. Management is very balanced and expects you to do your job which is reasonable. Always very busy but that is the nature of claims

    Cons

    Claim volumes fluctuate but are usually higher than average (based on my experience.). This makes meeting benchmarks challenging but definitely possible with team effort


  9. Helpful (1)

    "Disability Representative, Sr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Disability Representative, Senior in Memphis, TN
    Former Employee - Disability Representative, Senior in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than 8 years)

    Pros

    Excellent PTO package, good benefits, holidays paid, Monday-Friday work schedule (mostly)

    Cons

    Unrealistic work load, poor training, little accountability for those not managing their work load


  10. "Very up and down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Independence, OH
    Former Employee - Claims Adjuster in Independence, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    flexibility because of the numerous account they have being a third party administrator.

    Cons

    not very helpful with upward movement


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