Sedgwick Claims Management Services Reviews

Updated Jun 18, 2021

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Found 1,797 of over 2K reviews

3.0
44%
Recommend to a Friend
60%
Approve of CEO
Sedgwick Claims Management Services CEO Mike Arbour
Mike Arbour
97 Ratings
Pros
  • "Great pay, remote work available, laid back office with causal dress code, good benefits(in 105 reviews)

  • "Great benefits and lots of vacation time(in 97 reviews)

  • Cons
  • "Work life balance and call in restrictions(in 131 reviews)

  • "Salary, work load and incentives are limited(in 75 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Sedgwick Claims Management Services and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Learn the rules/steps and you shouldn’t have an issue

      Apr 7, 2021 - Customer Service Representative in Dublin, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work schedule (M-F), friendly colleagues, and great managers/leadership

      Cons

      Not enough follow up training

      1 person found this review helpful
    2. 1.0
      Current Employee, more than 3 years

      If you have experience stay away

      Jun 16, 2021 - Service Center Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's a job that pays and you can work from home...?

      Cons

      If you have experience in claims or anywhere in the workforce outside of this company don't apply. They don't pay a liveable wage but expect you to pay for childcare while you work from home, how can you? There is no opportunity for advancement at all there are people that I work with that have been with the company for 8 plus years and are still in the same position with slightly better pay than when they started, still unlivable wage... You can apply all day long as a current employee but you will never get hired into a higher position. They don't train you but score/rate you on what you don't know. I have worked for other insurance companies...State Farm, Geico, to name the big ones and this is by far the worst one. I am not sure how they still have clients to serve if they treat their internal customers this badly.

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      1 person found this review helpful
    3. 4.0
      Current Employee, more than 1 year

      High caseload

      Jun 18, 2021 - Senior Claims Examiner in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Offers a great PTO package to start and flexible schedule

      Cons

      Demanding caseload stressful work environment

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    4. 3.0
      Current Employee

      Good starting company

      Jun 13, 2021 - Data Specialist in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is a good company for starting out a career The companies benefits package is very fair Casual workplace

      Cons

      Pays below market value Rarely gives bonuses to trench employees Rarely offers raises to trench employees Company offers little onboard training, and does not encourage you to use your time for training or job development

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    5. 3.0
      Former Employee, more than 5 years

      No work life balance

      Jun 9, 2021 - Claims Adjuster in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They are accommodating with various workday start times, available flex days off and generous PTO (vacation) package

      Cons

      Caseloads do not account for actual expectations, if your manager is a workaholic expect to be one too. No overtime for any extra hours worked

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    6. 5.0
      Current Employee

      Amazing company

      May 26, 2021 - Claims Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They offer a ton of PTO hours , if you miss a day of work you'll get an occurrence for it of course but if you need additional days after that for the same reason you will not acquire anymore points. They do shift bids and more than likely you'll get the shift you want , tje team leads are awesome and open to anything you need help with or want to talk about. Its just an all around great company to work for .

      Cons

      The work can just become very tedious.

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    7. 4.0
      Former Employee

      Rating

      Jun 15, 2021 - Workers Compensation Claims Adjuster in Kirkland, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Never boring, always things to do.

      Cons

      Some times communication not clear.

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    8. 3.0
      Current Employee

      Good Memphis Company

      Jun 14, 2021 - IT Specialist in Memphis, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are good in comparison to other local companies

      Cons

      Minority advancement opportunities do not reflect city's demographics

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    9. 4.0
      Former Employee, more than 1 year

      Not Too Bad

      Jun 9, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company was decent and the work wasn't bad.

      Cons

      Pay could have been better. Also, there was one supervisor that loved to micro manage and make things difficult for no reason.

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    10. 3.0
      Former Employee, more than 3 years

      Not appreciated

      May 28, 2021 - Customer Service Representative in Memphis, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO, Benefits, work from home

      Cons

      Pay, growth, management, scheduling, communication

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      2 people found this review helpful
    Viewing 1 - 10 of 1,797 Reviews

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