Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated January 22, 2018
877 reviews

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2.8
StarStarStarStarStar
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
365 Ratings

877 Employee Reviews

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Pros
Cons
  • Work life balance is not what it could be (in 70 reviews)

  • There is no work life balance, you get paid on 37 (in 35 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intake Coordinator in Hoffman Estates, IL
    Current Employee - Intake Coordinator in Hoffman Estates, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 8 years)

    Pros

    Good benefits. Good people

    Cons

    None that I know of.


  2. Helpful (1)

    "Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Memphis, TN
    Former Employee - Systems Analyst in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than 10 years)

    Pros

    Good work environment and decent benefits

    Cons

    Are not loyal to employees and cut senior staff when time to save money.

    Advice to Management

    Take a closer look at where to save money and who to cut.

  3. Helpful (1)

    "Claims Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 10 years)

    Pros

    PTO, FMLA, STD benefits all are good. Healthcare insurance is pretty good, never had a problem.

    Cons

    Not very good matching the market value of what the employee is worth. I just found out that I am still making below market value after 13 years of service!

    Advice to Management

    Someone in the payroll department needs to re-analyze the salary requirements of each employee.


  4. Helpful (3)

    "Man pros & cons."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1
    Former Employee - Csr1
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Decent benefits, nice employees & facility. They treat to encourage a team spirit.

    Cons

    Management was terribly unfair to a certain few while others got away with everything.

    Advice to Management

    Be fair & realistic. What happened to me, should not have happened but the higher ups let middle management play games with peoples jobs. It was disappointing how I was treated after winning many service excellence awards.


  5. Helpful (2)

    "Understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Lots of food, some great coworkers.

    Cons

    Newer management is distrustful and demeaning.

    Advice to Management

    Stop the adamant understaffing


  6. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Sedgwick has very good PTO days

    Cons

    Sedgwick pay very low wages


  7. Helpful (1)

    "Disibility Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    OT was basically the only pro at this job

    Cons

    everything else. Workload was too much for the pay. The organization as a whole was not structured well

  8. Helpful (1)

    "Anonymous"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Very relaxed environment. You pretty much work on your own. A lot of positions allow work from home depending on the account. Okay benefits.

    Cons

    Ridiculous caseloads. You will never NEVER be caught up on your work. Management expects you to work late, weekends, and from home without any compensation. Very little coworker interaction except maybe twice per year. You have to force yourself to have a work life balance.

    Advice to Management

    If caseloads increase or more duties are added to a role think about hiring more people to fill that need, not overload current employees with more work.


  9. "SCR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Benefits, PTO, set schedule, no weekends, potential to work from home

    Cons

    Micromanaging, lack of consistency with policies/procedures,

    Advice to Management

    Listen to change not just to respond


  10. Helpful (6)

    "It Was Just Okay For Me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LOA Representative in Plano, TX
    Former Employee - LOA Representative in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Very generous PTO and I really liked my co-workers. Even though there was a lot of work, it was an easy job.

    Cons

    The cons are too many to name. Sedgwick, does not pay the industry standard....their pay is actually quite insulting. Also, they don't give good raises. The monthly audits (for the client that I worked for) were extremely hard to achieve. There are just so many other options besides working for this company.

    Advice to Management

    Pay your employees what they're worth. Quit agreeing to these unrealistic performance guarantees and then stressing employees out to reach the goals. The client that I worked for never made their performance guarantees the whole time that I was there. It's a solid company, but your employees are your greatest asset, yet you all let these clients back you all into a corner and you all agree to anything just to get the contract and then you stress your employees out to reach the goals. Turnover is too high.


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