Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated April 26, 2018
933 reviews

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2.8
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
386 Ratings

933 Employee Reviews

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Pros
  • flexible schedule if exempt, some work from home opportunities (in 43 reviews)

  • I actually love working for Sedgwick Claims Management Services because it's diverse, team oriented, PTO and benefits (in 42 reviews)

Cons
  • There are times when it is hard to maintain a good work life balance but every industry has a peak season when the work gets tougher (in 76 reviews)

  • No work life balance, working 50 (in 38 reviews)

More Pros and Cons

  1. Helpful (1)

    "Claim Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Examiner in Lewisville, TX
    Current Employee - Claim Examiner in Lewisville, TX
    Recommends
    Positive Outlook

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Benefits - PTO policy is amazing - relaxed environment

    Cons

    Unable to make lateral moves if you want to leave a specific account


  2. "Environment could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner
    Doesn't Recommend

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Micromanaging isn’t bad . There is a little bit of room to grow if you’re a favorite in the office. There are some supervisors that will be willing to assist.

    Cons

    Management is not so good. Training is horrible. Benefits could be a lot better. They do not offer any training with an actual training you will pretty much learn everything on your own.

    Advice to Management

    Focus more on putting together an actual training class for new associates so that they will be more prepared and ready for the position. Claims can be challenging to someone with no experience.

  3. "It's a good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    It's not bad but it's not amazing. There are many areas that need improvement but overall Sedgwick is good place of employment. Working from home is a plus.

    Cons

    Work load. Work life balance. Pay could be better.

    Advice to Management

    Overall management is good.


  4. "Claims Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative
    Current Employee - Claims Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Don't have to clock in. Good benefits and vacation time.

    Cons

    The pay is low for examiners.


  5. Helpful (1)

    "Poor work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Liability Adjuster in Memphis, TN
    Current Employee - General Liability Adjuster in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Ample time off for holidays, vendors always come in with treats at least once a week, offsite holiday gatherings twice a year

    Cons

    The company lets its clients control too much, making rules for each team very gray. Some of the teams do not have enough people to handle the workload of their client,.

    Advice to Management

    Be more involved with what is going on at the claims level. Pay attention to why goals are not being met.


  6. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Adjuster in Chicago, IL
    Current Employee - General Adjuster in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Benefits, small management team, hiring experienced people

    Cons

    Need to update time sheets and expense accounts

    Advice to Management

    Time sheets are very limiting. There are phone apps that can easily handle expense accounts and time sheets. Need to modernize and update these antiquated xl spreadsheets that are difficult to use.


  7. Helpful (3)

    "Decent Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dubuque, IA
    Current Employee - Anonymous Employee in Dubuque, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Decent Benefits
    Decent Culture
    Most coworkers/teammates are great to work alongside.

    Cons

    Compensation is below average
    Promotions are often based on who you know rather than skill or experience
    Communication is poor.
    KPIs are difficult to achieve/maintain and are extremely subjective.
    Workload can be overwhelming.
    PTO is often difficult to use due to the way requests are processed.
    Training should be more thorough with written policies and guidelines.

    Advice to Management

    Create a yearly review system that is more objective.
    Hire management that values experience and skills rather than one's ability to socialize.
    Increase compensation to compete better within the industry.
    Hire adequate staff to decrease workload and provide a better work/life balance.

  8. "Rare opportunity to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time

    Pros

    They have an amazing team, excellent customer services training, good benefits, especially vacation.

    Cons

    Pay rate for a bilingual representative is low, chances to grow 1 in a scale of 1 to 5, leaders are not professional at all.


  9. Helpful (1)

    "Former EE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time

    Pros

    There are plenty of opportunities for professional and personal growth. If you have talent, drive and a positive attitude, there are few limitations to what you can achieve. The company will invest in your future with various educational tools. The benefits package offered is excellent.

    Cons

    There are times when it is hard to maintain a good work life balance but every industry has a peak season when the work gets tougher. Eventually, the pace slows a bit.

    Advice to Management

    Always be open to feedback from colleagues who know the job firsthand before applying changes related to process improvement.


  10. Helpful (1)

    "CCP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Great benefits, great PTO, Great co-workers

    Cons

    Many of the perks that used to be here are gone

    Advice to Management

    Share the savings! Gift cards and small performance bonuses mean a lot!


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