Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated June 20, 2017
769 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
329 Ratings

769 Employee Reviews

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Pros
Cons
  • Work life balance is not what it could be (in 55 reviews)

  • No empathy towards employees when something unexpected in their life happens, No work life balance (in 30 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCR in Orlando, FL
    Former Employee - SCR in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    The management team goes above and beyond their job duties. The managers are just outstanding. Above average contact center in pay, time off, benefits and job opportunities.

    Cons

    The traffic in the Orlando area is terrible which makes it difficult to get in and out of building. But, it is like that in all of Orlando.

    Advice to Management

    They are above and beyond the best management team I ever worked for.


  2. "Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Liability Claims Adjuster in Columbia, SC
    Former Employee - Liability Claims Adjuster in Columbia, SC
    Doesn't Recommend
    Neutral Outlook

    I worked at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Management was very helpful an understanding.

    Cons

    IT oriented. Need computer training for their system.

    Advice to Management

    Provide training prior to overloading with work


  3. "Claim Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Assistant in Seven Hills, OH
    Current Employee - Claims Assistant in Seven Hills, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 8 years)

    Pros

    Pretty cool laid back company to work for

    Cons

    Better organization in some of the depts


  4. Helpful (1)

    "Poor Management but nice colleagues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Memphis, TN
    Current Employee - Client Services in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    generous PTO for new colleagues. Nice coworkers overall. Nice office. Casual dress code.

    Cons

    Stagnant management (very, very little diversity) and promotion practices based on tenure and friendships. Mostly older white male managers which is odd compared to most modern corporations. Lack of outside hiring means very little changes. Not the best place for young motivated professionals, but a good place for older colleagues who aren't seeking advancement. The health and dental benefits cost a fortune compared to other large companies.

    Advice to Management

    Hire and retain talented individuals who join. I can personally think of over ten very talented individuals who have left in the past year, or are considering leaving. Create a more diverse management team and promote based on ability and not friendships and the old boy system.


  5. "Put in the effort and you'll see the benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Litigation-Appeals Specialist in Chicago, IL
    Current Employee - Litigation-Appeals Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    I started as a leave coordinator, was promoted to DS1 then 2... working on absence management claims sucked not sure if it was because management is unprofessional (putting it nicely) or because the step process changes constantly and nobody is ever on the same page... but after busting my butt I've gotten a position I love with a great salary and amazing management!!! Hard work does pay off! PTO is great too!

    Cons

    Insurance benefits aren't the best. Management preaches the "core values" but doesn't follow them.

    Advice to Management

    Grow up. Once you demonstrate leadership your reports will begin to respect you and strive to be proud of the work they do.


  6. "Laid Pack Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSSR in Memphis, TN
    Current Employee - CSSR in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    Work from home, call metrics easy to meet, benefits

    Cons

    Low pay, not much room for advancement


  7. "workers compensation examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Chicago, IL
    Current Employee - Team Lead in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 8 years)

    Pros

    Accumulation of vacation time for years of services is great.

    Cons

    Lack of training .


  8. "Hit or Miss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Examiner in Memphis, TN
    Current Employee - Senior Claims Examiner in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Flexibility with alternative work arrangements, i.e. part-time/full-time work from home. PTO amount

    Cons

    High claim loads with unrealistic work expectations


  9. Helpful (1)

    "LOA Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LOA Coordinator in Southfield, MI
    Former Employee - LOA Coordinator in Southfield, MI
    Doesn't Recommend

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    I honestly can say nothing positive about my time spent working for this company.

    Cons

    I wasn't sure if I should accept a job here based on previous reviews I had read. In general, I am a positive upbeat person. This job was miserable., and beats people up. You're constantly stressed out . Money isn't worth your time (trust me)! I stuck it out for one year, and moved on.


  10. Helpful (1)

    "sr disability representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Representative Senior in Chicago, IL
    Current Employee - Disability Representative Senior in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    pto, work with great people

    Cons

    salary, work load, stress, long hours

    Advice to Management

    listen to your employees


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