Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated July 15, 2018
974 reviews

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2.8
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
402 Ratings

974 Employee Reviews

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Pros
  • "flexible schedule if exempt, some work from home opportunities" (in 44 reviews)

  • "I actually love working for Sedgwick Claims Management Services because it's diverse, team oriented, PTO and benefits" (in 43 reviews)

Cons
  • "There are times when it is hard to maintain a good work life balance but every industry has a peak season when the work gets tougher" (in 81 reviews)

  • "No work life balance, working 50" (in 41 reviews)

More Pros and Cons

  1. "Great place to work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Intake Specialist
    Former Employee - Claims Intake Specialist

    I worked at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    All computer equipment provided. Excellent paid training. Full benefits package.

    Cons

    Only 40 hours a week, full time positions


  2. "Okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Great working environment, empathetic and hard working management, nice benefits and paid time off

    Cons

    Work load is too high for the number of employees; only paid 37.5 hrs a week, hard to use paid time off due to heavy work load demands, no comp time accrued for salaried employees

    Advice to Management

    Consider comp time for salaried individuals and hiring more employees

  3. Helpful (1)

    "Not generous with pay raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Recovery Representative in Independence, OH
    Former Employee - Claims Recovery Representative in Independence, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Casual dress code, fun and friendly colleagues

    Cons

    Workload and responsibilities increase consistently but pay level remains stagnant

    Advice to Management

    Recognize the most productive and talented employees and give them incentives to stay.


  4. Helpful (1)

    "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Pay was good
    Starts off with 21 days pto

    Cons

    team leads does favoritism, and higher friends with no experience before giving someone a promotion


  5. "College Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time

    Pros

    - Great pay for a summer internship
    - Overall nice people
    - Learn how to be personable to clients

    Cons

    - mostly just busy work
    - a LOT of phone calls


  6. "Claims Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate in Blue Ash, OH
    Current Employee - Claims Associate in Blue Ash, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Hours are regular. Great management.

    Cons

    Poor training. Work load.

    Advice to Management

    Hire more people to decrease workload.


  7. "appeals specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    work from home, pto, good company culture, room for advancement, decent pay

    Cons

    being that we are offered so much pto, someone is always on vacation which means we have to cover their work while they are out

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Benefits are great, colleagues are good to work with.

    Cons

    The workload can be overwhelming, low pay.


  9. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Southfield, MI
    Former Employee - Customer Service Representative in Southfield, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    Good training and great pay, plenty of PTO

    Cons

    No sick days allowed, occurances are given for any unapproved absence,

    Advice to Management

    Give less PTO and allow for a few sick days per year.


  10. "It’s ok, I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Pto, work from home, benefits

    Cons

    No sick days, no call outs, inconsistent policies, you will know more than your supervisor


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