Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated February 24, 2017
704 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
297 Ratings

704 Employee Reviews

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Pros
  • I love that we can work from home (in 31 reviews)

  • Good benefits, generous paid time off, flexible schedule (in 60 reviews)

Cons
  • Work life balance is not what it could be (in 51 reviews)

  • No empathy towards employees when something unexpected in their life happens, No work life balance (in 28 reviews)

More Pros and Cons

  1. Featured Review

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCR in Orlando, FL
    Former Employee - SCR in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    The management team goes above and beyond their job duties. The managers are just outstanding. Above average contact center in pay, time off, benefits and job opportunities.

    Cons

    The traffic in the Orlando area is terrible which makes it difficult to get in and out of building. But, it is like that in all of Orlando.

    Advice to Management

    They are above and beyond the best management team I ever worked for.


  2. Helpful (1)

    "Dissatisfying"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner II in Dubuque, IA
    Former Employee - Claims Examiner II in Dubuque, IA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Provides abundant materials and training to increase your knowledge of the field, provides access to numerous resources to enable you to complete your training easily.

    Cons

    Low salary, minimal opportunities for advancement, lack of support for employees, lack of decent benefits, very immature employees, stressful work environment.

    Advice to Management

    It's not high school, minimize the cliques, promote people and pay them based on experience and performance as opposed to you being friends with them.


  3. "Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative
    Current Employee - Claims Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Work hours are great and flexible time.

    Cons

    Not enough people to handle the workload!

    Advice to Management

    Hire more people


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  5. "Claims Examiner III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits, generous paid time off, flexible schedule

    Cons

    large work load, have to know how to multi-task


  6. "Call center review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay as well as benefits

    Cons

    Not family friendly as the claim to be

    Advice to Management

    Look at the big picture for employees and consider their job performance rather than technicalities


  7. "senior claims examiner - WC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Paid time off is excellent

    Cons

    The pay is not competitive


  8. Helpful (1)

    "Client services: Not good if you have options, but a place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Director in Memphis, TN
    Current Employee - Client Services Director in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Casual attire, friendly coworkers, you can learn a lot because the turnover is pretty high and pace is quick. I have learned a lot, but ready to move on.

    Cons

    Low pay compared to other TPAs. Nepotism as there are managers who hire family members and work with them. No advancement unless you are a white male or older white female in CR. Military veterans beware.

    Advice to Management

    Read some of the comments. I work at Memphis corporate and we lose good people left and right. If Sedgwick is the biggest, perhaps we could do better to retain colleagues


  9. "My review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Lewisville, TX
    Former Employee - Claims Adjuster in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Plenty of work at hand, good working environment

    Cons

    Pay is not up too par for the area and the amount of work demanded of you

    Advice to Management

    Wake up and pay fairly for experience


  10. Helpful (1)

    "Terrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in West Hills, CA
    Current Employee - Claims Specialist in West Hills, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Not many that I can think of.

    Cons

    Management that has no clue how to manage people. Co-workers that spend more time passing work off to others rather than trying to help out. Too many co-workers that go out on disability leave on a constant basis.

    Advice to Management

    Get a clue and look at the people you have in charge of your offices. Most of them have no idea how to manage people.


  11. "LOAC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leave of Absence Coordinator in Coralville, IA
    Current Employee - Leave of Absence Coordinator in Coralville, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    Great vacation time given and flex time available. Insurance benefits and 401k match are great.

    Cons

    You have to use all PTO before the year as over and there can only be so many people gone at a time, which makes that difficult. No sort of bonuses given when colleagues work very hard and changes are constantly happening. Pay is average. No over time is "required" but a lot of times is strongly "suggested". Lots of favoritism between Team Leads and their employees.



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