Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated July 27, 2017
779 reviews

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779 Employee Reviews

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Pros
Cons
  • Work life balance is not what it could be (in 56 reviews)

  • no work life balance, work loads are frequently completely unrealistic, can not speak truth to upper management without fear of reprocussion, (in 29 reviews)

More Pros and Cons

  1. Helpful (1)

    "Listen to the warnings in reviews."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Representative Senior in Coralville, IA
    Current Employee - Disability Representative Senior in Coralville, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    A lot of paid time off. Insurance benefits are decent. 401(k) option. A lot of holidays off. Upper level management is approachable.

    Cons

    Claim load. Time off calendar is always full. Treated like children. Treated like cattle. No advantage to being salaried as you can't flex your time.

    Advice to Management

    Reach out to employees and ask for input. Perhaps do a survey monkey.


  2. "Laid Pack Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSSR in Memphis, TN
    Current Employee - CSSR in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    Work from home, call metrics easy to meet, benefits

    Cons

    Low pay, not much room for advancement

  3. Helpful (1)

    "Has potential but just can't get it right"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Business Analyst
    Former Employee - IT Business Analyst
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than 10 years)

    Pros

    Good flexibility with job hours; some managers are really great to work with and listen to ideas and enjoy the process of innovation. Claims system is good and is focused on automation

    Cons

    Not rewarded for extra hard work (even if bonuses were promised) - big separation between Operations and Technical teams. Many people in IT don't truly understand the business.
    Highly political environments at times where some managers act unprofessional

    Advice to Management

    Many things need to change in order to create a more empowered culture - get input from the teams on how much work they believe can be done instead of setting unrealistic deadlines that cause poor work and even worse results.


  4. "Hit or Miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Examiner in Memphis, TN
    Current Employee - Senior Claims Examiner in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 5 years)

    Pros

    Flexibility with alternative work arrangements, i.e. part-time/full-time work from home. PTO amount

    Cons

    High claim loads with unrealistic work expectations


  5. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    Benefits and PTO are great.

    Cons

    There's not an actual structure. Training is horrible.


  6. "workers compensation examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Chicago, IL
    Current Employee - Team Lead in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 8 years)

    Pros

    Accumulation of vacation time for years of services is great.

    Cons

    Lack of training .


  7. Helpful (1)

    "LOA Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LOA Coordinator in Southfield, MI
    Former Employee - LOA Coordinator in Southfield, MI
    Doesn't Recommend

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    I honestly can say nothing positive about my time spent working for this company.

    Cons

    I wasn't sure if I should accept a job here based on previous reviews I had read. In general, I am a positive upbeat person. This job was miserable., and beats people up. You're constantly stressed out . Money isn't worth your time (trust me)! I stuck it out for one year, and moved on.

  8. Helpful (1)

    "sr disability representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Representative Senior in Chicago, IL
    Current Employee - Disability Representative Senior in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    pto, work with great people

    Cons

    salary, work load, stress, long hours

    Advice to Management

    listen to your employees


  9. Helpful (2)

    "Stressful, micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Center Representative in Orlando, FL
    Current Employee - Service Center Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Good amount of pto. No sick, or personal time.
    No weekends

    Cons

    Schedule have a 1 hr window start band. For example: 8 to 9, 10 to 11, or 11-12. Start time May vary everyday for as little as 15 mins to as much as an hr. Micromanagement is extreme. Worst year of my life, slowly began getting depressed at this job. Managers do not care of mental health. New clients are added , but pay does not reflect.

    Advice to Management

    Do not hire upper management based on who you like. Do not sell new hires on the story that of they work hard, they may get promoted that is a lie. Yoh get continuously passed up, unless youre friends with someone in management.


  10. "Litigation Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place convenient friendly management

    Cons

    There weren't any complaints that I had.


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