Sedgwick Claims Management Services Reviews | Glassdoor

Sedgwick Claims Management Services Reviews

Updated October 18, 2017
826 reviews

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Pros
Cons
  • Work life balance is not what it could be (in 58 reviews)

  • no work life balance, upper management doesn't listen (in 31 reviews)

More Pros and Cons

  1. "Not Bad - Not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time

    Pros

    Strong benefits and generous paid time off

    Cons

    No bonuses unless you consider a gift card that is taxed a bonus

    Advice to Management

    Listen to your employees who have a solid track record a bit more than pie in the sky leadership


  2. "Claims sweat shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of PTO, flexible hours. Good pay.

    Cons

    You are expected to do the work of 3 or 4 people at all times. ALL times. And this is a TPA, you have no control over your own work.

  3. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Orange, CA
    Former Employee - Claims Examiner in Orange, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    Team environment, training program, certification programs, and support. They promote from within. You have so much training opportunities and advancement is endless

    Cons

    High volume with poor salary increases. Clients have unrealistic expectations and will kick you off account for any little thing

    Advice to Management

    Lower caseloads


  4. Helpful (2)

    "They pretend to have work life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fantastic time off, like 3 weeks a year to start!

    Cons

    They're owned by an investor group, so they never have enough people working claims. And always cutting corners.

    When you use time off, you get behind, then you fail at your job. There is backup while you are out, but they are already doing their entire job, plus yours.

    Pay is about 15 percent less than local industry standards.

    The sales department makes wildly inappropriate promises to clients that the adjusters have to figure out how to make work.

    Adjusters constantly are being asked to do more, from states, clients, management, and claimants, but are expected to be able to handle up to 100 different clients on their desk.

    The company boasts a 7.5 hour work day, but if you want to put any quality in your work, you are working 10+ hours a day, plus weekends, plus time when you are on pto. Taking pto in order to get caught up is stupid.

    They have you marked as a 'salaried' employee, when by most jurisdictions legal definitions you should be an hourly employee.

    You are expected to be perfect 100 percent of the time. One screw up and they start looking for ways to get rid of you.

    Clients are taught, by sales and the sedgwick services people, that they are the most important clients that sedgwick handles. This makes them think up completely ridiculous extra busy work for adjusters to waste time on, while not being able to help other clients.

    There is no work life balance. They give you 3-7 weeks of pto a year, but you just can't use it and keep your workload done.

    For years they have been trying to innovate ways to makes adjusters become more vested in their work, yet they are paid like shift managers at McDonald's. The trick is to hire more people, reduce the individual workload, and keep the adjusters happy. When the adjusters are happy, they work better, take better care of clients, and are more loyal to the business.

    The 'merit' raises haven't kept up with inflation alone, let alone increases to health benefit premiums. You'll bring home less every year you stay, than the year you were hired.

    They want you to take ownership of your claims, but you have the possibility of around 6+ types of audits on any given claim. If you don't do good on an audit, it's probably one that is auditing exactly opposite a concurrent audit, that you just aced. This includes doing what your jurisdiction requires, but your client wanting something else.

    You can't have actual quality in your claims, if you want to look good on the reports. The reports are for the vice presidents that think they know everything, while the adjusters want to work the claims. They are like oil and water.

    Advice to Management

    Start fighting for your adjusters.

    Stop being company shills.

    Fight for more adjusters getting hired.

    Be actually open to helping your adjusters, instead of offering assistance, then telling someone asking for help that they 'just may not be right for the job' especially when she's been there for a bunch of years already.

    Dave North! I know you've moved up through the ranks, or whatever, but you don't understand what adjusters do any more. We need more adjusters to do our jobs like your sales idiots are promising that we can. They seem to be making promises that we'll wipe their butts, and fix their dinner. The adjusters, while superheroes in their own right, are still human and are bound by time and space. I know sales is important, but the adjusters just can't keep up with the 900 different promises that are different for every client. Also, instead of worrying so much about your investor group owners income, realize that your adjusters literally will make or break your entire company. Take care of your adjusters, and I promise that they'll take better care of your company.


  5. "FMLA Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMLA Claims Specialist in Calabasas, CA
    Former Employee - FMLA Claims Specialist in Calabasas, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)

    Pros

    great people to work with

    Cons

    typical corporate environment, the carrot is always dangling in front of you

    Advice to Management

    listen to your employee's concerns


  6. Helpful (2)

    "Shenanigans from day one. I would not recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seven Hills, OH
    Former Employee - Anonymous Employee in Seven Hills, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time

    Pros

    Great vision, dental, health, legal, travel benefits, great perks, 401K really a con (vested after 3 years or 1000 hours)

    Cons

    Unorganized, unprofessional, inconsistent, administrators do not hold accountability for providing misinformation. A lot of bait and switch. Health and safety concerns.

    Advice to Management

    Organization, management is key.


  7. "Sedgwick"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time

    Pros

    Good pay and training opportunities

    Cons

    Management and staff need better communication and work distribution

  8. Helpful (1)

    "Not the worst place to be"

    StarStarStarStarStar
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time (More than 3 years)

    Pros

    Lots of paid time off

    Cons

    Too many chiefs in your day to day work

    Advice to Management

    Certain policies set people for failure and cause good people to feel inadequate at their job.


  9. "it's ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Benefits are the best here

    Cons

    Salary low for work performed


  10. "Sedgwick Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services (Less than a year)

    Pros

    Good work life balance and promotes from within

    Cons

    none at this time, thank you

    Advice to Management

    Continue to ask case manager for suggestion on process improvement


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