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Segment Reviews

Updated Dec 6, 2022

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Found 165 of over 170 reviews
3.8
69% Recommend to a Friend
Segment CEO Peter Reinhardt
88% Approve of CEO

Found 162 of over 170 reviews

3.8
69%
Recommend to a Friend
88%
Approve of CEO
Segment CEO Peter Reinhardt
Peter Reinhardt
112 Ratings

What people are saying about Segment

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Fraud and Forensics

10m

a 

Graduate Research Assistant

Hi everyone. Considering applying for a Phd. I enjoy conducting research but I am not keen on joining the academia. Currently working as a risk and due diligence research associate for a GRC firm and I am relatively new in the industry. I identified some research areas in the field where I would like to do a Phd in. Was wondering if having a Phd particularly in the research segment of the industry is common, or would it just be an overkill?

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Top Review Highlights by Sentiment

Pros
  • "culture and growth rate is great(in 21 reviews)
  • "The people here are amazing; they make the company what it is(in 20 reviews)
  • "Great team, great culture, backed by investors(in 15 reviews)
  • "The offer good benefits and constant company meetings(in 11 reviews)
  • "We share a core set of values and each employee is empowered to pursue their passions so everyone is happy in their work and what is extremely rare in my experience, all too happy to share their knowledge and take the time to explain what they're doing.(in 8 reviews)
Cons
  • "1. Lack of experience: most product managers have been at Segment for 3+ years.(in 5 reviews)
  • "No diversity in sales leadership(in 4 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee

    Great company to work for!

    Oct 28, 2022 - Customer Success Manager in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Colleagues that want to collaborate Managers are tuned in to what’s going on

    Cons

    Lots of leadership change recently

    1 person found this review helpful
  2. 4.0
    Current Employee, less than 1 year

    Great place to work

    Dec 6, 2022 - Customer Success Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Learning opportunities, dynamic environment, collaborative colleagues, good pay and benefits.

    Cons

    Remote first environment and not too much in person interaction

    Be the first to find this review helpful
  3. Join the Segment team
    See Our Latest Jobs
  4. 4.0
    Former Employee, more than 1 year

    SDR

    Oct 10, 2022 - Sales Development Representative in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are great. Book & wellness stipends every month in addition to sales spiffs that happen every now and then + stock. Work hours are very flexible and you're ultimately in charge of your own success. The training at the beginning is pretty good. Twilio name is good but after acquisition, it's been pretty rocky amidst a lot of changes

    Cons

    There could be more, better, and consistent enablement in terms of career and personal development. There's not a lot of alignment between teams/departments. SDR turnover is increasing and needs to be addressed by leadership

    Be the first to find this review helpful
  5. 3.0
    Current Employee, more than 1 year

    Good before acquisition

    Oct 21, 2022 - Enterprise Account Executive in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Was good pre-acquisition, Twilio has ruin it.

    Cons

    Twilio don't know how to run a software company.

    Be the first to find this review helpful
  6. 2.0
    Current Employee

    Mass exodus, leadership can't get things right

    Sep 15, 2022 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and under Twilio name

    Cons

    Bad personalities, SE and managers are entitled, think they are super smart but can run a smooth operation. Everything is an internal battle plus pricing the product is a nightmare

    2 people found this review helpful
  7. 4.0
    Former Employee, more than 3 years

    You will work to the bone but accomplish a ton

    Aug 3, 2022 - Sales Leadership in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Segments product, complexity of business, pace of growth are all amongst the rarest you can hope to find in your career. It will show you challenges and feats can be accomplished no matter how impossible they seem.

    Cons

    You will sell your soul to be a competitive employee and accomplish amazing results. It's a whole lifestyle to work here and be successful.

    Continue reading
    1 person found this review helpful
  8. 2.0
    Current Employee

    -

    Jun 30, 2022 - Account Excecutive in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good solution that customers need

    Cons

    recently acquired by twilio !

    Be the first to find this review helpful
  9. 5.0
    Current Employee

    Great interview experience and

    May 16, 2022 - Customer Marketing Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Great interview process, very well organized and clear -Amazing benefits package and compensation plan -Really great leadership as well as mentorship and growth opportunities

    Cons

    -Not many cons, but just lots to do at the company so on-boarding happens very quickly

    Be the first to find this review helpful
  10. 4.0
    Former Employee

    It's great

    Apr 19, 2022 - Sales Operations Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Before covid this place was fun and the team was very close. Work from home was great.

    Cons

    Work from home is okay. Its been too long to not go into an office.

    Be the first to find this review helpful
  11. 4.0
    Current Employee

    .

    Apr 1, 2022 - Enterprise Account Executive in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    culture and growth rate is great

    Cons

    no cons outside of expectatione

    Be the first to find this review helpful
Viewing 1 - 10 of 162 Reviews
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Segment Reviews FAQs

Segment has an overall rating of 3.8 out of 5, based on over 170 reviews left anonymously by employees. 69% of employees would recommend working at Segment to a friend and 71% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Segment employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Segment. This rating has been stable over the past 12 months.

69% of Segment employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Segment 4.0 out of 5 for work life balance, 4.1 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Segment to be senior leadership, career development, benefits and the cons to be diversity and inclusion, management.

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Glassdoor has 170 Segment reviews submitted anonymously by Segment employees. Read employee reviews and ratings on Glassdoor to decide if Segment is right for you.