Select Portfolio Servicing Reviews

Updated May 25, 2020

To filter reviews, or .
2.4
26%
Recommend to a Friend
39%
Approve of CEO
Select Portfolio Servicing CEO Tim O'Brien (no image)
Tim O'Brien
103 Ratings
Pros
  • "Fair and awesome management and good pay and benefits(in 18 reviews)

  • "Upward mobility, decent pay, somewhat flexible hours(in 15 reviews)

Cons
  • "SPS likes to act like it is grown up(in 16 reviews)

  • "Micromanaging occurs in the call center(in 9 reviews)

More Pros and Cons
  1. Featured Review

    "Great work experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Boarding Specialist in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Select Portfolio Servicing full-time for less than a year

    Pros

    Supervisor allowed for flexible start times. Supervisor and Director were very friendly and personable.

    Cons

    More options for areas to take breaks.

    Select Portfolio Servicing2019-06-04
  2. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Select Portfolio Servicing full-time for more than a year

    Pros

    Easy to deal with. Easy training.

    Cons

    Management favors who they know outside of work.

    Continue reading
    Select Portfolio Servicing2019-08-06
  3. "Customer Resolution"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Select Portfolio Servicing full-time for less than a year

    Pros

    help homeowners retain their property

    Cons

    feeling of hopelessness if cannot assist customers

    Continue reading
    Select Portfolio Servicing2020-05-25
  4. "Great company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Assurance Specialist in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Select Portfolio Servicing full-time for more than 10 years

    Pros

    Always hiring if you like customer service

    Cons

    No place to go up

    Select Portfolio Servicing2020-05-07
  5. Helpful (1)

    "Don't let your career nosedive with this company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Select Portfolio Servicing full-time for more than 3 years

    Pros

    Free parking and food trucks

    Cons

    Oh where to start with this one.. Led by some of the finest incompetent people, SPS is nothing but a sweat shop that lets front line do all the work so that management can keep their bonuses. Most people are offended when you go to them with actual work requests, and have MASSIVE egos that you have to appease. VPs act like they are in a sorority, they are always gossiping, are catty towards all and walk around with a chip on their shoulder. No wonder they are unable to hire or retain any good talent, the only ones that remain is because they are used to brown nosing and know they wont last in any other real world job. And although they preach otherwise, they are ruthless predators, ready to foreclose on whatever they can and their assistance programs are a joke. Their culture is even worse- rampant affairs between co-workers, sleazy bosses that are always making inappropriate remarks at women, and women dressed like they're going to the club instead of work. But if you have a voice, and complain to HR, you guessed it, nothing will happen and you will get pushed out instead. Even people that start out motivated and wanting to make a difference will quickly learn that no one wants to change and they are all talk.. pretending like they are the greatest company in Townhall meetings, but a total MESS below the surface. By all means, stay far far far away from this company.

    Continue reading
    Select Portfolio Servicing2020-04-26
  6. "Do not value their orople"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Manager in South Jordan, UT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Select Portfolio Servicing full-time for more than 5 years

    Pros

    Consistent employment, fine benefits, tuition reimbursement

    Cons

    Very focused on who they like, few opportunities to grow, and prejudice against those with families

    Continue reading
    Select Portfolio Servicing2020-03-23
  7. "Look elsewhere!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Select Portfolio Servicing full-time for more than 3 years

    Pros

    Decent PTO, good STARTING pay

    Cons

    Pay increases are a joke and Very toxic leadership in some departments. The bonus structure in some departments are designed to make employees fight each other for a bonus, which causes a lot of tension among coworkers. Some VPs have literally had screaming and cussing fights with their employees well within earshot of other people.

    Continue reading
    Select Portfolio Servicing2020-02-26
  8. Helpful (2)

    "You will regret working there."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Control in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Select Portfolio Servicing full-time for more than 3 years

    Pros

    Pay is more than most companies in the valley. If your management staff happens to be the rare good ones you will enjoy working there. Onsite food trucks for lunch.

    Cons

    Mortgage on a conveyor belt, piece mill bonus structure, every detail of your day is micromanaged, treated like you are replaceable and not valued. Attendance is highly monitored, cannot take time off if you want a bonus. Most management is unapproachable and plays favoritism. No one will smile at you, say hello or acknowledgement you if you pass them in the hall or are around them. You must train your self, no possibly of moving up and job posting take 2-3 months or longer to fill. Most unfriendly, poorly managed, lack of respect for others, unsupportive company I have ever worked for. They even look down on friendships amoung co-workers. Departments are ran like a dictatorship, or ran by fear. To many changes to often. You are not secure at any point in your employment.

    Continue reading
    Select Portfolio Servicing2020-01-21
  9. "Good Compliance Adherence"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Servicing Risk Analyst in Salt Lake City, UT
    Doesn't Recommend
    No opinion of CEO

    I worked at Select Portfolio Servicing full-time for more than 3 years

    Pros

    Pay, good adherence to compliance laws

    Cons

    Constant pushback ; heavy deadlines

    Select Portfolio Servicing2019-11-19
  10. "Tuh"

    2.0
    Former Employee - Customer Service Representative 

    I worked at Select Portfolio Servicing full-time for more than a year

    Pros

    Ok pay...paid time off some holidays off

    Cons

    Fake management..drama work environment..barely any raises

    Select Portfolio Servicing2019-12-03
Found 186 reviews