Sensible Care Reviews
57% would recommend to a friend
(26 total reviews)
Paul Kim
49% approve of CEO
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- "The work culture, schedule, co workers, training, patience, support, remote, great pay, greay benefits, incredible mission and genuine care for their employees." (in 4 reviews)
- "The management (at a director/CEO level) is awful and does not care about anyone that works for them and blatantly says so to staff members." (in 3 reviews)
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Found 26 of over 28 reviews
Updated Oct 9, 2023
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- 5.0FEATURED REVIEWMay 9, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
My favorite part of working for Sensible Care is the culture. While it's continuing to grow and branch into new states, it still has the care of a small company. Everyone is really familiar with everyone in each department and you're never afraid to reach out for help because everyone, no matter their title or department, is willing to help where they can! Each supervisor across any department is very kind and the mental wellbeing and success of their employees is a priority. They do weekly/bi-weekly check ins to see how you're feeling, any feedback you might have about how things are going or if there are any adjustments that you would like your supervisor to look into to make your workflow better. Not only do they value mental healthcare for their patients but that care for mental health carries across the entire company into how they treat their employees. You aren't made to feel guilty for needing a sick day, which is a very common practice in many companies. I also really appreciate they value growth from within. Many companies outsource higher roles, but Sensible Care offers these roles first to inside employees expressing interest in the position/department and they offer training and certifications if it is something new for you. After the 90 day period you have access the the many benefits the company provides. I love that they provide a lot of vacation time and you don't have to wait a year to receive it (like a lot of companies do). You start with 15 vacation days and they also provide 1 paid holiday a month. Vacation days roll over annually and you still continue to accrue as long as you don't max out (cap is 120 hours). They also offer a $50/month Gym Membership reimbursement For 401(k), they match 100% of the first 3% of an employee’s pay contributed, and 50% of the next 2% contributed. They also offer Health, Dental, and Vision coverage. They currently pay 60% of the premium for employee health insurance and 60% for their dependents, 75% for employee dental, and 100% for employee vision. Health is through Anthem HMO or PPO. Dental and vision are through Delta Dental and VSP vision.
Cons
My only con is that they do wait until you are in your current position for a year to provide a raise. This means if you move to a new role before your year mark, your year mark will be pushed out resulting in your raise being pushed out. It isn't a huge issue as I do believe the starting pay ($40k) is fair for working remote and for the benefits/growth opportunities.
1 - 5.0Aug 24, 2023Group AdministratorCurrent Employee, less than 1 yearSanta Ana, CA
Pros
I can honestly say that I am blessed to be here. Before applying here and having an interview, I made a "dream list" of what my ideal job would be. I have to say, it exceeded beyond what I was wishing for. I enjoy being here because I am able to share ideas, enhance my skills, a place where the CEO allows me to bring my child to work, and the support from each and every team member. The work-life balance is important to me and I am happy to be at a place where that is implemented. We get a Mental Health day off in August! I feel valued, seen, and given an opportunity to advance in my career. I have been here for less than a year and was given a promotion and raise. There are opportunities to join social event where you can meet co-workers or even join social chats and connect with one another. Sensible Care is the place to be!
Cons
None, but it would be nice to see more faces in the office.
- 1.0Sep 8, 2023TherapistFormer Employee, less than 1 year
Pros
NONE. Absolutely would not recommended
Cons
Hmmm. Where do I start. Literally this company hired about 20-30 new clincians in various states... Beginning roughly in may of 2023.... And had trouble getting clients for those clinicans... Despite us therapist insisting we would do our own marketing.... They continued to say "they have it under control" and come September 2023....they LAID OFF almost everyone!!! Literally fired 20-30 people within half of a day. We all woke up with no explanation as to why we had a random meeting scheduled with someone we've never met....right before an all staff meeting.... And were fired on the spot. Clients were not given notice... OH AND, during the zoom call when they were firing us all....they locked all of our accounts, emails, etc so we could not access ANY of our items immediately following the zoom call!?!?! VERY SKETCHY... They said "today is your last day" to literally over 20 people (only keeping MAYBE 1 person in each state) on the drop of a dime. VERY unprofessional. I had a couple of clients and feel that it is unethical to do that to those clients.
9
Sensible Care Response3moWe appreciate the time you have taken to share your experience at Sensible Care. We are disheartened to read about your dissatisfaction, and we extend our deepest sympathies for the inconvenience and distress caused. Our aim is to maintain an open and honest dialogue with our present and past employees. The decision made in September 2023 was indeed a challenging one and was not taken lightly. Due to a shift in market demands, we found it necessary to realign our resources and focus primarily on meeting the growing needs within California, where a significant influx of clients necessitated a larger clinician base. We understand the abrupt nature of the transition may have caused discomfort. Our priority was to ensure that all affected individuals were informed personally before any public announcement was made. We acknowledge the concern regarding client notification and transition, and we have taken steps to ensure that all clients received the necessary support and information to transition. At Sensible Care, we continue to learn and evolve. We are indeed hiring, with a concentrated focus on regions where demand has surged, in order to effectively serve our clients and provide stable employment opportunities for our clinicians. We welcome former, current, and prospective employees to reach out with any further questions or concerns. We wish you the best in your future endeavors and thank you once again for your feedback.
- 1.0Jul 19, 2023Anonymous EmployeeFormer Employee
Pros
Some of the relationships you develop will be lifelong, gym reimbursement, the schedule is pretty flexible, remote with the option of in-office work if you so choose, 401K matching
Cons
If you want to work for a company that deteriorates your mental health, this is your place! The compensation at this company is a joke, period. California is one of the country's most expensive states, and administration (care coordinators, credentialing, billing team, etc.) makes $40k-$45k, which is pennies - especially for Orange County, and dare you ask for a raise! Turnover rates are ridiculous, and therapists are coming in just as quickly as they're going. When I started working here, I enjoyed the environment and the people. Now, it feels fake and forced. This company fosters a sense of toxic positivity, and in your face, it seems warm and genuine, but it's not. You're not treated like a person but like a commodity putting money in the executive's pockets. The company's name truly isn't fitting because Sensible does not Care.
6Sensible Care Response3moThank you for taking the time to share your feedback. We genuinely value the insights and experiences of all our team members. At Sensible Care, our main goal is to continually enhance both the patient and employee experience. Addressing your concerns: Location-Based Salary: Only 3% of our workforce in Orange County falls under the $50K salary, while most of our entry-level associates are situated in regions with different living costs. Salary Increases: We're proud to share that 90% of employees with us for over a year received a raise in 2023. Turnover Rates: In 2023, our clinical turnover was 4.8% and non-clinical was 2.75%. In 2022, both clinical and non-clinical turnover rates stood at a mere 1%. Mental Health Leadership: We take your feedback about leadership in mental health seriously. We are proud to note that a significant number of our leadership team, including those in VP, Director, and Lead roles, are licensed practitioners. It's always our aim to ensure that Sensible Care stands out not only in patient care but also as a workplace. Thank you again for your feedback.
- 2.0Oct 9, 2023ManagerFormer Employee, less than 1 yearSanta Ana, CA
Pros
Most coworkers are some of the best individuals you will work with. WFH/Remote positions. Work life balance. 401k.
Cons
Upper Management (CEO/CFO) : Condescending, Favoritism, Misogyny, No room for growth unless you are a "yes" person and agree with management. Grievances are ignored. High turnover. Low pay.
5 - 1.0Mar 29, 2023Lead TherapistFormer Employee
Pros
License renewal, CEU budget, medical/dental/vision insurance, 401K matching are offered to employees at Sensible Care. There are good people on the team who support each other.
Cons
The pay is not enough for anyone who works at this company, unless you are a part of the "higher admin" or a doctor. From the patient care coordinators, therapists and those whose support the whole team, the pay is LOW!! The amount of work a therapist is expected to do with seeing 7 clients a day does not equate the salary that is given. No raises or bonuses are given to employees on their yearly anniversary. They will tell the therapists that a bonus is offered if you maintain a low cancellation rate but your numbers are never given to you to see how you are doing. Things have changed drastically at this company from the beginning of my employment to the end. It no longer felt that I was valued and it became more of how much money I produced the company. The culture of the company shifts as well. The CEO will say "therapists are the reasons that Sensible Care continues to do well," but when it comes to taking care of said therapists, there is no action! Words are not enough! Management doesn't want to hear the suggestions and implement said suggestions. When I first started at this company it was wonderful and I loved it! Now I would not recommend this to anyone in the field. Look elsewhere!
7Sensible Care Response3moWe understand that a healthy work-life balance is vital, and we're proud to offer flexible scheduling for our clinicians, designed to fit seamlessly into their personal and professional lives. Additionally, we've always prioritized providing ample PTO, Sick, and Holiday pay to further facilitate this balance. Our newly implemented bonus structure is also a testament to our commitment to recognizing and rewarding the hard work of our therapists. I'd like to address the concern regarding the openness to feedback. While it's disheartening to hear this perception, please know that nearly all of the changes we've introduced have been inspired directly by the feedback of our team members. We aim for Sensible Care to be a top choice for professionals in the field, and we understand that this can only be achieved by genuinely listening to and valuing the insights of our incredible team.
- 3.0Aug 17, 2023Anonymous EmployeeCurrent Employee
Pros
Good benefits, some staff are very genuine and caring and good amount of PTO.
Cons
They do not at all pay attention to the requests of employees which is a decreased caseload, better compensation and follow through. Management is very fake positive while several employees express discontent.
3 - 5.0May 11, 2023TherapistCurrent Employee, more than 1 year
Pros
Work sponsored opportunities to connect with coworkers, really easy for work friendships to form, CEU budget, license renewal and malpractice insurance, and leads/directors that feel like they work hard to listen to concerns. Leadership has a fairly open-door policy for connecting with therapists who are seeking support.
Cons
Hour-long sessions make back-to-back days with clients feel really long. Salary is good but not really competitive in California. The technology/systems change a lot, so sometimes it can be hard to keep up with learning all the new tech.
1 - 3.0Aug 9, 2023Care CoordinatorFormer Employee, more than 1 year
Pros
The experience, the atmosphere at first,
Cons
The pay, the policies, lack of transparency, and no growth
3Sensible Care Response3moThank you for sharing your candid feedback with us. At Sensible Care, we are deeply committed to the 'Human Connection' — it's essential that everyone, be they employees or patients, feels genuinely acknowledged, understood, and valued. Your thoughts on the employee experience are crucial to us, and we continually aim to strike the right balance between caring for our team and our patients. Regarding compensation, we endeavor to provide our Providers with competitive packages, inclusive of PTO, sick days, and 13 paid holidays. Our primary objective is to ensure our employees have stability and peace of mind, even amidst unexpected situations like client no-shows or cancellations. To further support this, we've adapted our bonus structure, presenting an opportunity for providers to earn significantly above their base salary. It's genuinely heartening to see many of our therapists achieving these bonus thresholds, and we remain dedicated to continuous improvement in all aspects of our employee experience. On the subject of professional growth, we take immense pride in our 'Promote from Within' philosophy. This commitment is why we don't externally advertise positions such as "Senior Therapist"; we believe in advancing our existing staff. Every one of our Lead Therapists began their journey here as a Staff Therapist. This ethos isn't just limited to our clinical teams; across the board, many who began in entry-level capacities now play pivotal roles in management and supervision. In terms of transparency, we make concerted efforts to be open and forthcoming. All company-related information is accessible on a company wiki. Moreover, our monthly newsletter, a hub for company news, updates, and milestones—including those cherished internal promotions—is a testament to this commitment. We genuinely appreciate your feedback. Please rest assured that your perspective is not only acknowledged but also essential to Sensible Care's evolution.
- 4.0Aug 15, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Flexibility, support from administration, promotion opportunities, various roles
Cons
nothing that isn't present in all work places
Sensible Care Reviews FAQs
Sensible Care has an overall rating of 3.4 out of 5, based on over 28 reviews left anonymously by employees. 57% of employees would recommend working at Sensible Care to a friend and 57% have a positive outlook for the business. This rating has decreased by -32% over the last 12 months.
57% of Sensible Care employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sensible Care 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Sensible Care to be career development, senior leadership, benefits and the cons to be workplace, compensation.
