Sente Mortgage Reviews | Glassdoor

Sente Mortgage Reviews

Updated Jul 28, 2019

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Found 20 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
50%
Recommend to a Friend
100%
Approve of CEO
Tom Rhodes
8 Ratings
  1. Helpful (1)

    "Mortgage Loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sente Mortgage full-time for more than a year

    Pros

    Enjoy the team structure (MB, PP, processor). Great underwriting staff and in-house closing department. Lots of opportunities for advancement. Colleague group of processors that are willing to cover for each other and help with other pipelines. Market salary plus bonuses paid monthly. Accessible management. In-house marketing staff. Online training tools.

    Cons

    How-to guides for processing all loan types, including investor loans. Benefits could be a little better. Insurance for employees with families is expensive.

    Advice to Management

    Continue to focus on innovation, streamlining customer and processor experience.

    Sente Mortgage2016-08-18

    Sente Mortgage Response

    September 15, 2016

    Thanks for taking the time to write a review, our company encourages our employees to take on tasks and projects that genuinely interest them and strive to provide a path for career advancement. Recently, we have made strides in streamlining the customer and process experience so ...

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  2. "Needs Structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Production Partner 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Sente Mortgage full-time for more than a year

    Pros

    Pay can be really good.

    Cons

    Very unorganized type of company.

    Sente Mortgage2019-07-29
  3. "No work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fulfillment Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sente Mortgage full-time for more than a year

    Pros

    Generous PTO and that’s about it.

    Cons

    The company’s only concern is their mortgage bankers. They could care less about any other mortgage employee. ZERO work life balance. Sad, prison like office (which is surprising because it is right by Zilker park). They stopped allowing remote work. The benefits are terrible. I was paying $120 per paycheck for the cheapest insurance plan they offer. Your work load is so heavy that there is almost no chance for advancement....

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    Advice to Management

    Take better care of your dedicated employees, warn them that their position may be in jeopardy when you restructure the company to find more money for your MLO’s. Don’t turn your back on your workers who dropped any and everything for your company. Recognize hard work! I carried an ENTIRE department for the ENTIRE company for 18 months with our so much as a thank you....

    Sente Mortgage2019-02-28
  4. "Closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Sente Mortgage full-time for more than a year

    Pros

    Good people to work with.

    Cons

    Health insurance cost is high.

    Advice to Management

    None

    Sente Mortgage2018-10-29
  5. "Overall Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sente Mortgage full-time

    Pros

    Flexible work schedule and nice employees.

    Cons

    Health benefits are lacking affordability for families. There is no consistent and/or clear business goals for employees. Things are confusing and constantly changing to where no one can effectively follow.

    Advice to Management

    Get clear understanding of individual goals and have consistent business practices with everyone involved.

    Sente Mortgage2018-04-24
  6. "Sente is Love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    No opinion of CEO

    I have been working at Sente Mortgage full-time for more than a year

    Pros

    The Sente family is very focused on building relationships and does a lot to foster a family environment. The people are spectacular and everyone truly cares about doing a good job day in and day out. Also, many of us get to work from home most days.

    Cons

    There aren't very many opportunities for advancement. Also, the insurance sucks. There is a lot of money out of pocket that you have to pay. And there have been no bonuses in my time there.

    Advice to Management

    Continue to care so much you make a difference. Also, show your people more appreciation. Use your words, actions and finances to make employees feel appreciated, especially those who consistently perform at an exceptional level.

    Sente Mortgage2018-01-24
  7. "Mortgage Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sente Mortgage full-time for less than a year

    Pros

    Back end team is super responsive, friendly, and easy to work with. Great leadership, great sense of community, and flexibility. They really care about the well being of each and every one of their LO's.

    Cons

    It's hard to compete on resources with other mortgage companies. Sente is priced in the middle of the market in an industry that's becoming increasingly commoditized. Without an extremely loyal referral network that sells you to a client, you will get shopped regularly.

    Advice to Management

    If the upfront time commitment for front end application review was lower, it would help cushion the blow of being shopped. (either decrease the sunk time commitments or price more competitively)

    Sente Mortgage2017-10-18
  8. "Sr. Loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Loan Processor in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sente Mortgage full-time for less than a year

    Pros

    Corporate office is close to downtown.

    Cons

    Mangement is not in touch with employees need and there is no work/life culture.

    Sente Mortgage2017-05-27
  9. "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Approves of CEO

    I worked at Sente Mortgage full-time

    Pros

    Flexible work schedule most of the time.

    Cons

    What recruiting sells you is not what you get. Management does fit the culture of the company. They are rude, greedy and lack of people skills.

    Advice to Management

    Get ride of middle managemt to be in sync with the owners balues.

    Sente Mortgage2017-06-09
  10. "Good company with some fallbacks"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Sente Mortgage full-time

    Pros

    Good company with great people. Quick UW turnarounds Community oriented

    Cons

    Unorganized management Growing pains, tryimg to grow to fast Behind on technology

    Advice to Management

    Better communication and training. Also a little delayed on technological improvements.

    Sente Mortgage2016-08-18

    Sente Mortgage Response

    September 15, 2016

    Thank you for sharing your thoughts about Sente Mortgage. Sente has worked towards sustainable growth (30% year over year) and with that there are often growing pains. We have recently started a management development program to continue to help our managers communicate and lead ...

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Found 20 reviews