Sephora Reviews | Glassdoor

Sephora Reviews

Updated April 19, 2018
1,301 reviews

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3.6
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1,301 Employee Reviews

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Pros
  • Work life balance is actively encouraged as opposed to other retailers (in 125 reviews)

  • Great working environment and you get a lot of free products for you to try and then use as a reference at the point of sale (in 187 reviews)

Cons
  • Work life balance is a challenge when you (in 186 reviews)

  • No work life balance rude management (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Skin Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sephora full-time

    Pros

    Working for the Company that is the Beauty Authority. Excellent training and Management that treats you like family, respects you and is always looking for ways to reward you and give you recognition. Great pay and awesome benefits that makes you feel valued. Lots of opportunities for advancement if you work really hard and prove yourself.

    Cons

    Retail hours can be hectic at times.

    Advice to Management

    Great Job at recognizing, training and motivating employees! Thank you for making us feel valued!


  2. "so far so awesome!!! love this place and don't know how great places are missed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fragrance Consultant in Chicago, IL
    Current Employee - Fragrance Consultant in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sephora part-time (Less than a year)

    Pros

    grattis, friendly but competitive competitions. lots of training. easy to learn. great team members that strive for the same goal. breaks, good benefits, good discounts both in store and thru company

    Cons

    none yet. might take some time but will find something wrong lol. I like this company so far

    Sephora Response

    Apr 6, 2018 – Manager, Employer Brand and Recruiting Operations

    So thrilled to hear you love working at Sephora! Thank you for your review!

  3. "Sephora"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Design Manager in San Francisco, CA
    Current Employee - Store Design Manager in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Sephora full-time (More than a year)

    Pros

    Good benefits, company discounts, summer Fridays, work/life balance

    Cons

    base salary is not market rate


  4. "Product, promos, brand pages, email, etc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Writer in San Francisco, CA
    Current Employee - Senior Writer in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sephora full-time (More than 5 years)

    Pros

    Great, hardworking people, super creative environment, good work life balance, flexible on time, casual dress, a good place to grow.

    Cons

    Not a competitive salary especially for the area, no free food/lunches, no fun outings, depends on what team you are on.

    Advice to Management

    Pay employees competitive salary.


  5. "Beauty Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor Manager in Kansas City, MO
    Current Employee - Beauty Advisor Manager in Kansas City, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sephora full-time (More than 3 years)

    Pros

    Growth potential can be very fast
    Benefits including generous product from brands
    Atmosphere and clients
    Culture and motivation to be fearless

    Cons

    Hours can be long especially in a leadership role
    Payroll is constantly being cut but service to remain high
    Holidays

    Advice to Management

    More support to your SiJCP locations


  6. "Really good job for makeup/skincare lovers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Miami, FL
    Current Employee - Cashier in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sephora part-time (Less than a year)

    Pros

    Free products
    Fun job and coworkers
    Loved being creative with my makeup looks
    Job was easy

    Cons

    Hours were really random sometimes and could get cut in half on slower weeks
    Management would be difficult when they're stressed due to not meeting numbers
    There were so many managers on the floor and they'd all say different things to do which can get confusing and hectic. Sometimes a cashwrap coordinator would say to stay on the floor and then another lead would come and say to go to the back and watch daily doses.

    Sephora Response

    Apr 6, 2018 – Manager, Employer Brand and Recruiting Operations

    Thank you for your review - I agree with all your pros and definitely understand where you're coming from with the "cons." We've heard from our store teams that hours have been inconsistent across... More


  7. Helpful (2)

    "Overall a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Lead in Grand Rapids, MI
    Current Employee - Operations Lead in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sephora full-time (More than 3 years)

    Pros

    Really put a focus on their employees and the education of the people who work in the stores so they can give the best service possible.

    Cons

    There is a disconnect between what corporate thinks will work in a store and what actually does. It makes it very frustrating at the store level.

  8. "Empowering, challenging, frustrating and overall a passion to go to work more than I don’t want to go to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Education Lead in Seattle, WA
    Current Employee - Education Lead in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sephora full-time (More than 5 years)

    Pros

    All inclusive. If want development, you get development. Inspiring environment generally. Benefits are great. 401k is good. Chance for store commission. Interesting environment. New things every day. You can meet some really interesting people. You get to help people believe they are beautiful too.

    Cons

    Insanely fast past. Clients can be really awful to you. Not very transparent in general. Do not pay competitively per market. Outside hirers make more per hour than when a cast member earned the promotion.

    Advice to Management

    Pay a competitive rate per the cities livable wage mount.
    More opportunities to bonus.
    More decentralized hands on training for management.

    Sephora Response

    Apr 6, 2018 – Manager, Employer Brand and Recruiting Operations

    Thank you for this thoughtful review! Completely agree with everything you listed that makes Sephora a great place to work. For the compensation piece, our teams are working hard to put clearer... More


  9. Helpful (1)

    "Depends on store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sephora Product Consultant in Houston, TX
    Former Employee - Sephora Product Consultant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sephora part-time (More than 3 years)

    Pros

    Free makeup, good training

    Cons

    management makes or breaks your store


  10. Helpful (5)

    "DO NOT WORK AT CORPORATE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sephora full-time (More than 3 years)

    Pros

    - You get gratis. Actually you USED to get gratis but now there's some scraps here and there.
    - I happen to like my team. The ones I engage with on the daily
    - Strong brand presence (for now)
    - The bonuses are nice

    Cons

    - BASE PAY IS TERRIBLE. So even though your bonus is nice, you're still undervalued compared to others in the Bay Area
    - Execs feign concern for your well being and happiness but they keep making terrible decisions (putting people in charge who should not be in charge, others don't bother showing up to meetings or keeps rescheduling/canceling)
    - Crappy stab you in the front culture: People try to steal projects from under you to get the glory; others are pulled in as "support" but leave you out of the loops on purpose; this is a Game of Thrones culture and it'd be apt to AVOID IT
    - Get ready for a mass exodus. Departments are bleeding as folks are leaving (more than usual during this time frame) - execs keep saying it's "normal post bonus attrition" so they don't have to deal with the real issues
    - POLITICAL. Extremely political. But we're talking multi-layer, multi-level political wars happening at the same time and sometimes even in the same meeting. How terrible.

    Advice to Management

    GET IT TOGETHER.
    Stop undervaluing your employees.
    Foster a more collaborative environment as opposed to Hunger Games.
    Stop trying to impress the business stakeholders (there are other people in the organization as well).
    Have a better promotion path for people instead of just promoting those who are threatening to leave the org or the ones who just manage upwards.

    Or at least stop saying you care and you'll do something about it when we all know you're not and nothing will change.


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