Sephora Reviews | Glassdoor

Sephora Reviews

Updated July 12, 2018
1,332 reviews

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3.6
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Sephora President and CEO Calvin McDonald
Calvin McDonald
560 Ratings

1,332 Employee Reviews

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Pros
  • "Work life balance is actively encouraged as opposed to other retailers" (in 129 reviews)

  • "Great working environment and you get a lot of free products for you to try and then use as a reference at the point of sale" (in 196 reviews)

Cons
  • "scheduling is not work life balance" (in 190 reviews)

  • "No work life balance rude management" (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "Skin Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sephora full-time

    Pros

    Working for the Company that is the Beauty Authority. Excellent training and Management that treats you like family, respects you and is always looking for ways to reward you and give you recognition. Great pay and awesome benefits that makes you feel valued. Lots of opportunities for advancement if you work really hard and prove yourself.

    Cons

    Retail hours can be hectic at times.

    Advice to Management

    Great Job at recognizing, training and motivating employees! Thank you for making us feel valued!


  2. "so far so awesome!!! love this place and don't know how great places are missed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fragrance Consultant in Chicago, IL
    Current Employee - Fragrance Consultant in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sephora part-time (Less than a year)

    Pros

    grattis, friendly but competitive competitions. lots of training. easy to learn. great team members that strive for the same goal. breaks, good benefits, good discounts both in store and thru company

    Cons

    none yet. might take some time but will find something wrong lol. I like this company so far

    Sephora Response

    Apr 6, 2018 – Manager, Employer Brand and Recruiting Operations

    So thrilled to hear you love working at Sephora! Thank you for your review!

  3. "Skincare Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Skincare Lead in San Diego, CA
    Former Employee - Skincare Lead in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sephora full-time (More than 3 years)

    Pros

    Great retail position, the company cares about its employees and works with them to grow within the company. Excellent career choice if you want to continue to work within the beauty industry

    Cons

    Your ability to learn and grow is dependent on your store manager and area manager. It's retail so working holidays and weekends is a must.


  4. "Color Artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Color Artist in Charleston, SC
    Former Employee - Color Artist in Charleston, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sephora part-time

    Pros

    -gratis
    -great culture
    -great education on products
    -promotion from within

    Cons

    -management was lacking experience in cosmetics
    -management plays favorites


  5. "Creative and Passionate Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Freelance Writer in Boston, MA
    Former Employee - Freelance Writer in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sephora part-time (More than a year)

    Pros

    Sense of community, gratis, company training, brand ambassador training to increase product knowledge. Freedom for self-expression and creativity.

    Cons

    Low pay, lack of hours, no structure and difficult leadership.

    Advice to Management

    Work one on one with cast members to properly work through their development plan.


  6. "Not bad, not great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in San Francisco, CA
    Current Employee - Designer in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sephora full-time (More than a year)

    Pros

    Great work-life balance. Lots of gratis.

    Cons

    Poor management of performance.


  7. "Skincare Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Skincare Consultant in Burlington, MA
    Current Employee - Skincare Consultant in Burlington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sephora part-time (More than 5 years)

    Pros

    Great team, advancement opportunities, innovative company

    Cons

    working with the general public for long retail hours is strenuous

  8. "Waiting for the catch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at Sephora full-time (Less than a year)

    Pros

    Work life family Balance
    Hours
    Gratis
    Bonus
    Cast culture
    Training

    Cons

    Still waiting for the catch


  9. Helpful (1)

    "Store Manager/Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sephora full-time (More than 5 years)

    Pros

    Focus on people and work/life balance

    Cons

    Too many ideas and focuses to go after. You are not celebrated only pushed to drive for more. There's always something else you need to do better, even when you are succesfull! And you don't hear the successes.

    Advice to Management

    If you don't need to hear that you do a good job, then you will be fine


  10. Helpful (1)

    "Senior Education Consultant (SiJCP)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sec in Prattville, AL
    Former Employee - Sec in Prattville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sephora full-time (More than a year)

    Pros

    I worked at sephora inside JCPenney
    Pros are
    fair pay for retail
    training is amazing - you get to learn alot about products, brands, and owners
    gratis (free product)
    BRANDS...some of the best brands to work with (Nars, MUFE, KVD, etc.)
    Easy to promote, just talk to your field managers

    The Sephora Inside JCPenney are smaller than freestanding Spehoras so I guess you can say it is more laid back.

    Cons

    The only cons about this job is JCPENNEY..I don't know how the free standing Sephoras are.

    Cons are:
    Have to sell JCPenney Card
    JcPenney management gets in the way
    JcPenney policies and Sephora policies always collide


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