Sephora Reviews | Glassdoor

Sephora Reviews

Updated April 28, 2017
1,899 reviews

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US - All Cities Full-time Part-time

3.7
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1,899 Employee Reviews

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Pros
  • I have never had a career in which work/life balance is a priority to the company that I work for (in 99 reviews)

  • Gratis": free products for employees to try out (in 155 reviews)

Cons
  • Work life balance is also a definite con (in 155 reviews)

  • There is no work life balance because there isnt enough staff to cover you a weekend (in 44 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Feels like Family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in White Plains, NY
    Current Employee - Beauty Advisor in White Plains, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sephora part-time (Less than a year)

    Pros

    Great Management staff, Company values are great and can help you in your own life (not just on stage), team playing coworkers which is great for new people on stage, gratis, discount, prep before every shift by management.

    Cons

    Having to return goods to your own store ( I live an hour away from mine), not being able to get the 1000 pt perk rewards (I've been a VIB Rouge for years, but because I work for Sephora now, I am not able to get those rewards).

    Advice to Management

    Keep up the good work!


  2. Helpful (7)

    "Ignoring Employee Well-Being"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greenwich, CT
    Current Employee - Anonymous Employee in Greenwich, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Sephora used to be a laid-back place to work, and in some places I'm sure it still is. At that time, employee happiness was valued, and everyone was recognized for their hard work (this was called "Values in Action").
    Brands regularly come into the store and train the consultants. Sephora employees receive far more training than most sales associates. Sales bonuses are a plus (if you can qualify for them). Managers work closely with their cast and do most of the same work. Corporate is full of wonderful, intelligent people.
    The original Sephora philosophy is awesome--let clients come into the store, browse, touch and play with anything they want, take home a sample of anything. If they don't like it, it's okay. The freedom to build a relationship with a client that is not based on having to sell them a particular product, or anything they don't want to don't need, is far superior to most retail environments. The fact that the staff does not work on commission means that employees don't have to be pushy with sales, and also don't have to be cut-throat with one another. Although there is a free CVS kind of rewards kind, there is no credit card that employees are pressured to sign people up for. It's the sort of retail environment that makes the salesperson feel like friend, not a salesperson.
    In theory, the company is developing a "Culture Committee" to talk about improving store morale, but it was not put into practice months ago when it was supposed to, so hopefully it will be rolled out soon.

    Cons

    Despite their extensive training, Sephora employees are paid (and often spoken to) like they know nothing, and those wonderful trainings are being cut back along with hours due to the failing economy. Thanks to the "Fish" initiative that, in my opinion, has been severely mistranslated by the Sephora corporation, the culture is changing rapidly into one in which people are simultaneously meant to be unconditionally friendly, playful and enthusiastic, but are scolded if they are seen as being too unprofessional, too casual with the clientele, or close with their coworkers. Any concerns raised with management is rejected as the employee's failure to "choose the proper attitude". Constructive criticism is, in theory, very welcome but not well received.
    Room for growth is nearly non-existent. It seems that demotions and pay cuts are occurring a lot more often. Employees often have to beg for recognition, a pat on the back, or even explanation for being reprimanded.
    The people in store management roles seem to lack leadership and people skills. Employees in most stores I have spoken with say that managers are very estranged from their cast and do not understand how their employees feel about them. Likewise, corporate does not check in with people at store level.
    Getting time off is difficult. Your job is expected to be your first priority, so classes or a second job is usually out of the question, and even a day off is a struggle.

    Advice to Management

    Corporate should check in regularly with people at store level and honor an open-door policy, especially relating to illegal practices or harassment. There should be some sense of concern for the employee, because when all the focus is put on the client and the employee feels that their concerns are ignored, the client ultimately suffers. "Fish" cannot work if management does not take responsibility and stay receptive to developing problems. Sephora should make education and career growth available to its employees the way it did in previous years. The value of "Work-Life Balance" should not be ignored. Employees should not feel bound to a life of Sephora, but unable to move up in the company of talk about problems within the store's culture. "Fish" needs to be taken for what it is--a poorly constructed method for keeping your workplace upbeat and happy. Sephora employees feel that they are prodded by unaccountable managers to exhibit a false enthusiasm all day and then go home feeling frustrated, angry and unappreciated, and that does not raise employee morale.


  3. Helpful (13)

    "It has been the most misserable time in my life next to a loved one passing away!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Education in San Francisco, CA
    Current Employee - Education in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits and perks of make up

    Cons

    It is the only job I have ever had where they base improvement on negative reinforcement this pluses and deltas stupidity is for the birds! this is a delta within itself! and going below the line thing is idiotic!

    Advice to Management

    Run away don't walk run!!! worst company ever! Yes they know how to educate and then the person gets smart and has had enough bad treatment ......so there stupidly training people for other companies see the employee almost for certain moves on!!!!!


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  5. Helpful (2)

    "Bad Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Skin Lead in Whitehall, PA
    Former Employee - Skin Lead in Whitehall, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Gratis
    Communication with sales reps was good

    Cons

    Bad Management lead to stores demise

    Advice to Management

    Leadership


  6. Helpful (2)

    "Sephora does not value their key employees!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Georgetown, TX
    Current Employee - Anonymous Employee in Georgetown, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great place to learn & improve on how to give excellent client service.
    Gratis is good but you must wait a long time to receive it.

    Cons

    Pay is way below industry standard for the amount of workload that is required.
    Upper Management only focuses on what employees are doing wrong and does absolutely nothing to develop confidence to improve performance.
    Grueling work schedule that changes daily if numbers are not met making it impossible to depend on regular pay. Sometimes working until 1am then having to return by 8am the same morning. Working sometimes 7-10 days consecutively with out a day off.
    Micromanagement in it's most extreme form. Tremendous amount of multi-tasking required making it impossible to do all things correctly and effectively. Not being properly trained before being put on the floor. Extremely high turnover rate.

    Advice to Management

    Upper management & Leadership are overworked which then has a "trickle down" effect to the cast. Key employees then feel that their work is not valued which leads to high turnover. Budgeting issues cause a large amount of tension in the workplace as well. Simply not enough employees because of high turnover and "On Call's" so everyone working is stretched too thin to perform at their best. Because the Store Director is only on "stage" 10% of the time, she relies on hear say from other castmembers to make assumptions and then documents unfair accusations as fact during performance reviews, 1X1 conversations and reports to HR & DM's.


  7. Helpful (8)

    "Unbelievably chaotic."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    *Gratis - when products are not expired or damaged
    *Friendship - genuine cast members
    *Friendly and sometimes knowledgeable Brand Reps
    *Free samples
    *Fun atmosphere - for the most part
    *Advancement opportunities - if you continuously annoy upper management enough or enjoy being a total kiss ass

    Cons

    I have been in a few different positions within the company - leadership and cast. There's a sense that upper management, DM, RVP, and up, need to learn a thing or two about economics. There is so much micro-management that the Store Director nor Leadership can even use the bathroom without getting an "okay" first.

    The whole concept of entrepreneurship is to let store management run their business. They know the areas of concern (at least those that are competent) and opportunities for improvement. After all, they do spend countless hours on excess conference calls and overbearing reports that spit out numbers from a poorly designed and outdated operations system. I've been with the company for almost 4 years and still don't have a clue what the individuals at "home office" actually do. If upper management actually relieved SD's from conference calls that seem to do more harm on the business and allowed more time to focus and run their business, Sephora would be able to earn more profit.

    Sephora pays WAY below the average for this type of industry. Heavy demands can seem oppressive at times and can create a heavy workload for management and cast. They start to feel undervalued and overworked. There are too many requirements for the little compensation offered. We have to obtain brand knowledge, maintain cleanliness of store, help multiple clients, ensure a fun shopping experience, meet/exceed sales goals, memorize assigned brand sales goals/top products, multi-task between worlds if short staffed, help operations with brand updates/missing product, tolerate a horrible commute, listen to constant criticism - during "observations", "P4D's", "coaching" opportunities, etc. It's enough for anyone to just throw in the towel. It's just sporadic, chaotic chaos. It makes you feel like a screaming banshee. The average for a SD is $61,000? Are you serious?! It's such a shame since this company is known for being a "innovator" in the beauty industry.

    I really wanted a career within this company. Too bad for them. Sephora stores end up losing a lot of great individuals.

    Advice to Management

    Listen to business decisions from the people that ACTUALLY run the business. We see the supply and demand traits on a daily basis. No computer can calculate supply and demand in a free market society.


  8. Helpful (1)

    "No growth or development"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DLPM in New York, NY
    Former Employee - DLPM in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    You can make your own schedule.

    Cons

    Upper manager lacks basic loss prevention knowledge, loss prevention reports to operations and there is little to no support.


  9. Helpful (6)

    "The politics are horrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Mission Viejo, CA
    Current Employee - Cashier in Mission Viejo, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Gratis is decent
    coworkers are mostly awesome
    If you have a passion for makeup, skin, or fragrance, its fun!

    Cons

    Incompetent, bitchy upper management
    Hours based on kissass, not ability
    managers never listen
    no respect, no balance, no training

    Advice to Management

    Don't pretend to care. Dont pretend to listen. Dont talk to us like children. Treat us with some respect!


  10. Helpful (1)

    "No ma'am!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Sales Associate in Emeryville, CA
    Current Employee - Seasonal Sales Associate in Emeryville, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Being able to work around many different cosmetic brands (and take home samples)
    Seeing a smile on a customers face when they receive a service and love the way they look.

    Cons

    You can't access your schedule online
    No option of paper checks
    Management is very unprofessional
    Everyone has to do everything
    No janitorial service to clean the restrooms and the store
    Communication from management is very poor

    Advice to Management

    Allow employees to check their schedules online if you want to be a paperless and living green work place.
    Hire a janitorial service. I don't clean restrooms at home and I'm not going to at work.
    Make schedules in advance at least 2 weeks, so employees can plan accordingly. I shouldn't have to track down management to check my schedule


  11. Helpful (1)

    "It's never clear if you work for jcp or sephora!"

    Star Star Star Star Star
    • Career Opportunities
    • Senior Management
    Former Employee - Manager in Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA

    I worked at Sephora full-time (More than a year)

    Pros

    Gratis and discount on products

    Cons

    You don't really work for sephora you don't really work for jcp. Conflicting policies and a total lack of clarity on policies etc. really kind of a nightmare position to be in. Add to that the general upheaval jcp is Undergoing right now and it's not a positive environment.

    Advice to Management

    Don't underestimate the impact that your poor leadership at the store manager level has on the bottom line. Morale is unbelievably bad.


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