Serco Group Reviews in Mumbai | Glassdoor

Serco Group Mumbai Reviews

Updated July 6, 2017
38 reviews

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Mumbai (India)

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
5 Ratings

38 Employee Reviews

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Pros
  • Best place to learn the process and an awesome environment to work with professional and friendly people (in 29 reviews)

  • good colleagues to work with, good work life balance (in 19 reviews)

Cons
  • Senior management never fulfilled their promise about hikes and such (in 31 reviews)

  • no,work life balance is little bit issue in Serco (in 8 reviews)

More Pros and Cons

  1. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Mumbai (India)
    Former Employee - Manager in Mumbai (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group (More than 8 years)

    Pros

    Good place to work employee centric and good employee growth & engagement program

    Cons

    Low on compensation tall hierarchy. Certain leadership follows dictatorship. travelling time to much and transport is an issue.


  2. "Not BAd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Mumbai (India)
    Former Employee - CSA in Mumbai (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Serco Group full-time (Less than a year)

    Pros

    learning for fresher is good

    Cons

    No career for long run.

    Advice to Management

    na

  3. "Work Expreience"

    StarStarStarStarStar
    Current Employee - CSA in Mumbai (India)
    Current Employee - CSA in Mumbai (India)

    Pros

    Amazing Environment to work
    Suitable shifts timings
    Ample of facilities

    Cons

    lack of proper management
    Poor incentives plan
    No involve of employees for any thing


  4. "Average work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Executive in Mumbai (India)
    Former Employee - Senior Customer Service Executive in Mumbai (India)

    I worked at Serco Group (More than 3 years)

    Pros

    Friendly environment n good cafeteria

    Cons

    your salary will hike almost y nil amount

    Advice to Management

    please allow people to grow


  5. "bad"

    StarStarStarStarStar
    Former Employee - Client Service Representative in Mumbai (India)
    Former Employee - Client Service Representative in Mumbai (India)

    I worked at Serco Group (Less than a year)

    Pros

    nothing is good i would say

    Cons

    do i really need to tell that


  6. "Worst Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    Pros

    If you are looking for easy job this is the place

    Cons

    No benefits for employees don't stay here for long


  7. "Package is quiet good; work atmosphere not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative(Etisalat-HS Process) in Mumbai (India)
    Former Employee - Customer Service Representative(Etisalat-HS Process) in Mumbai (India)
    Recommends

    I worked at Serco Group full-time (Less than a year)

    Pros

    I was in Etisalat-HS process
    The biggest Pro: package.
    long training period(lots of enjoyment if its in night shift)

    Cons

    TLs not good; rude and extend hours as per their wish.
    very irregular break timings; sometimes only half of break time given
    salary issues every month
    Too many applications to use while on call

    Advice to Management

    FIx the salary issues
    Monitor TL behaviour on floor

  8. "Good learning Curve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Executive in Mumbai (India)
    Former Employee - Human Resources Executive in Mumbai (India)

    Pros

    Lots to learn, friendly Managment

    Cons

    Long hours of work and hectic schedules

    Advice to Management

    Good exposure working with them


  9. "Good company to work with"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    I worked at Serco Group (More than a year)

    Pros

    Good working environment. Friendly environment

    Cons

    Less hike in salary, less appraisal

    Advice to Management

    Nil


  10. "mixed feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Mumbai (India)
    Current Employee - Senior Customer Service Representative in Mumbai (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Serco Group full-time (More than a year)

    Pros

    working independence, good atmosphere, on time salary

    Cons

    less money, too much hierarchy,

    Advice to Management

    please be open to all and trust me good advice always comes from root level


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