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Serco Group Reviews

Updated May 24, 2018
1,230 reviews

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2.8
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Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
165 Ratings

1,230 Employee Reviews

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Pros
  • work life balance is good in company (in 38 reviews)

  • Friendly staff and good work environment (in 52 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Verifying Official"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Serco Group part-time (More than a year)

    Pros

    Great environment handling and meeting government employees including military member. Great professional learning experience. Great way of experiencing and meeting diverse people such as employees and customer based environment.

    Cons

    Customer Service can be a bit demanding with entitled customers especially the ones who are not willing to understand government policy, as if they're an exception to the rule for not having pertinent documents required.

    Advice to Management

    Remain consistent with policy from upper to lower management.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Serco Group full-time (More than 3 years)

    Pros

    I have worked for Serco for over 4 years and have been treated VERY fair and have loved my jobs! As with any organization, those you work with are key. My immediate management and three levels up to the CEO were all good, so you first line manager is key to the rest of the chain.

    Cons

    Your employment is based on the contract you work, so job security may not be what you desire.

  3. "Serco - ACA Contract Task Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Serco Group full-time

    Pros

    Good money, easy work.

    Cons

    Micromanaged. Overworked. "Having to walk on eggshells" atmosphere.


  4. "Loved it"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time

    Pros

    Great hands on management and wonderful work environment

    Cons

    Contract company so I lost my job because the company was “bought out” by another company and didn’t renew my position


  5. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook

    I have been working at Serco Group (More than 5 years)

    Pros

    Great environment and wonderful people to work for.

    Cons

    The company is slow to give raises and commuting to the army base is expensive


  6. Helpful (1)

    "SFL-TAP: Soldiers are being failed by contractors yet again"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    None. This company does a poor job as a government contractor

    Cons

    Pay
    Training program for employees
    Quality of the service provided to our clients


  7. "Former Full-Time Employee with Serco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    The contract I was on had a great mission and the work itself was very rewarding. My immediate supervisor was supportive. Overall, the work was meaningful, which was important to me.

    Cons

    Pay was low for the cost of living for the area. A lot of staff turnover made it difficult to get continuity of service. In my particular contract/location, there were no opportunities for professional development or advancement. This definitely contributed to the turnover issue.

  8. "This place represents everything that is wrong in business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Serco Group full-time

    Pros

    Few of the employees are decent folks

    Cons

    - Salary is well below market average, no merit based increases
    - lack of real flexibility; management likes to say there is flexibility but telling employees they work during snow storms or use leave when the government is closed is hardly flexible
    - management for some contracts are more like line supervisors and lack any real management or people skills
    - Serco seems to hire the aberrant employee
    - low morale
    - some of the “managers” are unprofessional, rude and bullies

    Advice to Management

    Discipline or fire non performing employees instead of lumping everyone together; instead the norm seems to be to allow those non performers to bully their way into stay and making the entire work experience miserable. Managers don’t respond or address this issues and thus no wonder employees have no faith in them.


  9. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Serco Group full-time (More than 3 years)

    Pros

    They pay well. Overall the work isn't too hard. They didn't let you take work home. (It was a govt. contract.)

    Cons

    Like most places with top down management (and having a difficult client) they often don't know what's happening at the floor level. They give unrealistic deadlines and make you train regardless if the material is ready or not. "Go with what you got, we can fix it later," is the mantra.
    Also, this is a contract position, so our job is being eliminated. They chose to go with the cheaper sites, which makes sense. But they tried to act like they didn't know they were doing it, which they did.

    Advice to Management

    Have a clean system and directions before you roll it out. (This will go unheard.)


  10. "Mechanical Assembler IV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mechanical Assembler IV in Jacksonville, FL
    Former Employee - Mechanical Assembler IV in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Serco Group full-time (More than a year)

    Pros

    Benefits are good. Plenty of overtime. Great coworkers. Pay is ok. If you travel they pay for hotel and rental car, also get per diem

    Cons

    Management is unorganized. Supervisor expects you to do there job while they sit in office. Management gets upset if you take a day off. Schedules constantly. Expect you to work night shift without differential. They make overtime mandantory. Im glad a got away.

    Advice to Management

    The jacksonville office really needs to care about there employees more. Instead of saying thank you when higher managmeny comes show that you are thankful by bringing water or anything to boost your employees moral.


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