Serco Group Reviews | Glassdoor

Serco Group Reviews

Updated September 21, 2017
619 reviews

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2.9
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Serco Group CEO Rupert Soames
Rupert Soames
133 Ratings

619 Employee Reviews

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Pros
  • Best place to learn the process and an awesome environment to work with professional and friendly people (in 30 reviews)

  • Good salary, international environment, great work/life balance (in 19 reviews)

Cons
  • Senior management never fulfilled their promise about hikes and such (in 32 reviews)

  • no,work life balance is little bit issue in Serco (in 8 reviews)

More Pros and Cons

  1. "Serco LLC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electrician in Norfolk, VA
    Former Employee - Electrician in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group full-time (Less than a year)

    Pros

    Very diverse labor company. They really take care of their employees

    Cons

    Some of the hired sub contractors aren't as professional as expected. Serco gives them too much leverage which in the past has created a lot of rework


  2. "Good start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time

    Pros

    Benefits Payroll Hours Contact Approachable

    Cons

    Contract ended too soon. Renew it again.

  3. "It was a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wentzville, MO
    Current Employee - Anonymous Employee in Wentzville, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Serco Group full-time (More than 3 years)

    Pros

    It gave many people jobs, insurance, and training that could be helpful at another position. It enabled some people to face fears of being on the phone.

    Cons

    Dress code is crazy, benefits are insane for a family, ebb and flow of work, system shut downs continually, lots of gossip among co workers and supervisors, rules change daily without notice

    Advice to Management

    Realize you are dealing with people and accommodate their needs. Make all changes a the beginning of shifts, allow doctors notes, revisit benefits package


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Serco Group full-time (Less than a year)

    Pros

    Great opportunity for growth and training

    Cons

    Management lacks open door communication

    Advice to Management

    Become more visible on a daily basis


  5. "Serco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ESII in Lawton, OK
    Former Employee - ESII in Lawton, OK

    I worked at Serco Group (More than a year)

    Pros

    Friendly work environment
    Competitive salary
    No micro management

    Cons

    Contract is not guaranteed
    Work flow gets bogged down by upper management


  6. "Good work environment/people but little room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patent Classifier in Harrisonburg, VA
    Former Employee - Patent Classifier in Harrisonburg, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco Group full-time (More than a year)

    Pros

    Working as a patent classifier in Harrisonburg, Virginia the people were very friendly, the hours were flexible, and the on the job training was quite robust.

    Cons

    While work hours were flexible as to when you could come in/leave, there was mandatory overtime that each of the centers had to work and it was sometimes difficult to get time off over the holidays. There was also little to no room for growth/management opportunities.


  7. "Was over bearing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    None, literally. Probably getting paid that was it.

    Cons

    Everything,Literally. Management needs to be changed

    Advice to Management

    Do not state that employees have no quota, but then act like they do.

  8. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Serco Group full-time

    Pros

    It is an amazing place to work for. I have always been treated with respect and was recognized for the work done by me.

    Cons

    I have found no cons so far.

    Advice to Management

    Please maintain the same standards.


  9. "Manager, Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Serco Group full-time (More than 5 years)

    Pros

    Challenging fast paced environment with multiple opportunities to grow professionally

    Cons

    Salary is below industry benchmark


  10. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group full-time

    Pros

    Thorough and supportive training for SFL-TAP career counselors, great benefits, and supportive leadership.

    Cons

    Lack of communication during shift in SFL-TAP contract & low pay for some positions.

    Advice to Management

    Retain employees instead of laying them off due to contract changes.


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