Serco Group Reviews | Glassdoor

Serco Group Reviews

Updated August 16, 2018
1,275 reviews

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2.9
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Serco Group CEO Rupert Soames
Rupert Soames
178 Ratings

1,275 Employee Reviews

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Pros
  • "Large organisation - Salary is fair for the position requirements, Work life balance is good" (in 39 reviews)

  • "Friendly staff and good work environment" (in 52 reviews)

Cons
  • "no,work life balance is little bit issue in Serco" (in 18 reviews)

  • "role of Senior management and career progression are not easy" (in 38 reviews)

More Pros and Cons

  1. "Health Care Eligibility Support Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Eligibility Support Staff in Wentzville, MO
    Current Employee - Health Care Eligibility Support Staff in Wentzville, MO
    Recommends
    Positive Outlook

    I have been working at Serco Group full-time (More than 5 years)

    Pros

    Improvements on clients/ customers relationships. Always coming up with new ideas to deliver better, efficient problem solving techniques.

    Cons

    Getting use to things constantly changing in second. Then applying it, in the day to day activities.

    Advice to Management

    Nothing really to say. They are vary adaptable.


  2. "good but pay low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Clerk in Little Rock, AR
    Current Employee - General Clerk in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Serco Group part-time (Less than a year)

    Pros

    good hours but needs improvements

    Cons

    no pay increase have to move up in order to get pay increase

    Advice to Management

    none

  3. "7 out of 10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Manager in Saint Louis, MO
    Former Employee - Facilities Manager in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco Group full-time (More than 5 years)

    Pros

    Large organisation - Salary is fair for the position requirements, Work life balance is good. Benefits are relatively good.

    Cons

    Extremely hard to build long term value with the company. Core values are spoken but not demonstrated. politics seem to be the determining factor in position advancement.

    Advice to Management

    One of the core values is honesty - This is a bidirectional relationship that is earned not given. Remove politics from your job advancement process and your people will be loyal to you. Ensure that you let your leadership lead and not your HR department and you will see a true increase in engagement.


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group full-time

    Pros

    Good benefit, package and welfare

    Cons

    Shift working is difficult sometimes


  5. "General Clerk 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group full-time (More than a year)

    Pros

    Predictable schedule
    Casual dress code
    Competitive atmosphere

    Cons

    Schedule not flexible
    Prone to layoffs


  6. "General Clerk II (ESW)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk II in Wentzville, MO
    Former Employee - General Clerk II in Wentzville, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    Decent pay and benefits, good 401 K plan. Had some good people on my team and we worked well together. Had a good supervisor.

    Cons

    Seasonal work, had times with no work and other times with mandatory overtime. Was forced to give up my weekends and work Saturday or Sunday, which wasn't disclosed at time of hire. Site closed and found out through News about being laid off. Had to adjust to constant changes.


  7. "It was ok, not great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk II in Rogers, AR
    Former Employee - General Clerk II in Rogers, AR

    Pros

    Decent pay and benefits for the position.

    Cons

    Most of supervisors and managers not prepare or know what they are doing.

    Advice to Management

    More focus on the supervisory positions.

  8. "Good Excercise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Parking Enforcement Officer in Palo Alto, CA
    Former Employee - Parking Enforcement Officer in Palo Alto, CA
    Recommends

    I worked at Serco Group full-time (Less than a year)

    Pros

    Good leadership, and good pay

    Cons

    At the time of my employment at Serco they did not have up to date equipment. I know that they were working on updating their system, I believe they have updated it at this point.


  9. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time

    Pros

    Good work environment. Paid holidays and very good management

    Cons

    I think the pay is less compared to other companies

    Advice to Management

    Increase in pay


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Serco Group full-time

    Pros

    Good benefits package
    Excellent training program

    Cons

    High rate of turnover
    Low advancement opportunities
    Difficult to communicate with customers

    Advice to Management

    Employee performance incentives


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