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Serco Group

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Serco Group

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Serco Group Reviews

Updated Nov 30, 2021

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Found 2,182 of over 2,427 reviews

3.3
60%
Recommend to a Friend
71%
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
531 Ratings
Pros
  • "Supportive work environment and friendly team(in 77 reviews)

  • "Work life balance in this company(in 50 reviews)

  • Cons
  • "Lack of black or any other minority within senior management(in 44 reviews)

  • "Low pay compared to other counter parts(in 39 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Serco Group and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year

      great

      Nov 11, 2021 - Insurance Agemt in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      amazing company to work for long time

      Cons

      I did not have any complaints

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    2. 3.0
      Former Employee

      Okay

      Nov 16, 2021 - General Clerk III in London, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      401 K Contributions Money was decent

      Cons

      Unhappy Callers Sitting all day Vending was expensive

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    3. 4.0
      Current Employee

      Do your research

      Oct 23, 2021 - Part-time Sales Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits for you and your family.

      Cons

      Additional training not available for new employees.

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    4. 4.0
      Current Employee

      Great Company

      Oct 23, 2021 - Facilitator in Palm Bay, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoy the ability to travel and engage with transitioning veterans.

      Cons

      Not here long enough to comment on this.

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    5. 3.0
      Current Employee, more than 1 year

      Review for Serco

      Nov 4, 2021 - Site Lead in Norfolk, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Working Conditions, which is always a relief

      Cons

      TERRIBLE I.T department. Not focused on resolving user issues with any kind of speed. Provides refurbished, horrendous IT equipment for company use

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    6. 3.0
      Former Employee

      Decent

      Nov 1, 2021 - Benefits Administrator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The biggest pro was being able to work from home full time

      Cons

      Employees are underpaid and overworked

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    7. 5.0
      Current Employee, more than 1 year

      Outstanding Employee Relations

      Oct 6, 2021 - Senior FSE 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee appreciation driven High employee retention rate Abundant Opportunities to grow within the company Full interaction with management from C-Level down to entry level Invests time and money into employee growth, wellness, education and support World's leader in DOD Services

      Cons

      I have no cons to mention

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    8. 2.0
      Current Employee, more than 1 year

      People are expendable

      Oct 20, 2021 - General Clerk III 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It may just be our site but employees are not treated well here. The most positive thing I can say is that they have taken Covid very seriously and done everything they can to keep people safe.

      Cons

      They are greedy and never do anything nice for their employees. They recently fired several supervisors due to budget cuts and less than a month later put out requisitions for temp supervisors … there is also a lot of politics on the site.

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    9. 1.0
      Former Employee

      Body Shop

      Nov 8, 2021 - Project Manager in Herndon, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great place to see what NOT to do

      Cons

      SERCO is a bottom-level defense contractor who makes the classic mistake of prioritizing profits over people. Contracts are bid at the lowest rate, then front-line technicians and managers are left with no resources to execute the work. When the contracts fail, of course the technicians are to blame (never the top tier management). SERCO is a very short-sighted company that will never break into the "big boy" territory of larger technology defense contractors such as BAH or GDIT.

      1 person found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      Horrible Company w/ Bad Management

      Nov 2, 2021 - IT Project Manager in Herndon, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some co-workers. Couple VP’s who are smart and looks out for the company.

      Cons

      Horrible company. The hiring manager who hired me resigned before I even started. The VP and PMO managers were extremely unprofessional. A notice was given but they decided to terminate the same day. This a billion dollar company but the senior management except for few folks are not suited to be leaders. They only care about your output and performance. They will hook you in with a “contract to hire” motto but they never intend to hire you, just drag their feet until they decide you are expendable.

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    Viewing 1 - 10 of 2,182 Reviews

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