Serco Group Reviews | Glassdoor

Serco Group Reviews

Updated July 13, 2017
598 reviews

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2.9
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Serco Group CEO Rupert Soames
Rupert Soames
123 Ratings

598 Employee Reviews

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Pros
  • Best place to learn the process and an awesome environment to work with professional and friendly people (in 29 reviews)

  • good colleagues to work with, good work life balance (in 19 reviews)

Cons
  • Senior management never fulfilled their promise about hikes and such (in 31 reviews)

  • no,work life balance is little bit issue in Serco (in 8 reviews)

More Pros and Cons

  1. "It was a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wentzville, MO
    Current Employee - Anonymous Employee in Wentzville, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Serco Group full-time (More than 3 years)

    Pros

    It gave many people jobs, insurance, and training that could be helpful at another position. It enabled some people to face fears of being on the phone.

    Cons

    Dress code is crazy, benefits are insane for a family, ebb and flow of work, system shut downs continually, lots of gossip among co workers and supervisors, rules change daily without notice

    Advice to Management

    Realize you are dealing with people and accommodate their needs. Make all changes a the beginning of shifts, allow doctors notes, revisit benefits package


  2. "Serco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ESII in Lawton, OK
    Former Employee - ESII in Lawton, OK

    I worked at Serco Group (More than a year)

    Pros

    Friendly work environment
    Competitive salary
    No micro management

    Cons

    Contract is not guaranteed
    Work flow gets bogged down by upper management

  3. "Good work environment/people but little room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patent Classifier in Harrisonburg, VA
    Former Employee - Patent Classifier in Harrisonburg, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco Group full-time (More than a year)

    Pros

    Working as a patent classifier in Harrisonburg, Virginia the people were very friendly, the hours were flexible, and the on the job training was quite robust.

    Cons

    While work hours were flexible as to when you could come in/leave, there was mandatory overtime that each of the centers had to work and it was sometimes difficult to get time off over the holidays. There was also little to no room for growth/management opportunities.


  4. "Serco Global Services vendor for Google"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Analyst in Hayward, CA
    Former Employee - Senior IT Analyst in Hayward, CA
    Neutral Outlook
    Approves of CEO

    I worked at Serco Group (More than 3 years)

    Pros

    Good corporate exposure , Cross platform working ,Benefits and rewards

    Cons

    Excess work load which was good but being less challenging was bit disappointing.


  5. "Esw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Esw in Lawton, OK
    Former Employee - Esw in Lawton, OK
    Recommends
    Negative Outlook

    I worked at Serco Group full-time (More than a year)

    Pros

    Laid back easy environment to work in

    Cons

    No work at times. Can be very boring

    Advice to Management

    Take on more responsibility. Learn the task your teams must complete so you can coach them


  6. "General Clerk ii"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk II in Rogers, AR
    Former Employee - General Clerk II in Rogers, AR
    Recommends
    Positive Outlook

    I worked at Serco Group full-time (More than a year)

    Pros

    Pay/Benefits, coworkers, all federal holidays, . Very supportive coworkers. Involved in community.

    Cons

    Can be fast paced and stressful. People can be mean when called even though you're trying to help.

    Advice to Management

    All teams should work cohesive with other teams rather than seeing them as the competition.


  7. "Meh...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Counselor in Columbus, GA
    Current Employee - Financial Counselor in Columbus, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Serco Group full-time (Less than a year)

    Pros

    The 401k is pretty good, hours of operation

    Cons

    The salary and amount of paid time off is terrible

  8. Helpful (1)

    "bad company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk in London, KY
    Former Employee - General Clerk in London, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none none none none none

    Cons

    don't get sick even if you have doctors excuse and had surgery they will termation you and want let you come bac to work lowest paying job in london, if you have a disibilty forget it wouldn't not recommed this company to any one

    Advice to Management

    talk to your employees or checkon them when they have been off work sick doesn't help even when doctors says you can't work they will fire you never work for them again


  9. Helpful (2)

    "general clerk"

    StarStarStarStarStar
    Current Employee - General Clerk II in Wentzville, MO
    Current Employee - General Clerk II in Wentzville, MO

    Pros

    You will always get overtime at varies parts of the year.

    Cons

    There are no raises and upper management will depend on how you enjoy it there.

    Advice to Management

    Have more sympathy to people with kids, sickness, and other life situations that come up


  10. Helpful (1)

    "My time at Serco for CMS contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Clerk Lll in Lawton, OK
    Current Employee - General Clerk Lll in Lawton, OK
    Recommends
    Positive Outlook

    I have been working at Serco Group full-time

    Pros

    It's not hard work, you're indoors, and decent benefits

    Cons

    Night shift is terrible, to many policies from contract policies, serco policies, then site policies, they don't have all the policies posted so you can't read them all

    Advice to Management

    Control your teams better, get togeather with other supervisor and come to one standard instead of each team able todo different things, it causes to much drama and conflict between teams


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