Serco Group Reviews | Glassdoor

Serco Group Reviews

Updated November 15, 2018
1,312 reviews

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2.9
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Serco Group CEO Rupert Soames
Rupert Soames
195 Ratings

1,312 Employee Reviews

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Pros
Cons
  • "No home/work life balance, Management does not understand the business" (in 19 reviews)

  • "role of Senior management and career progression are not easy" (in 39 reviews)

More Pros and Cons

  1. "Health Care Eligibility Support Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Eligibility Support Staff in Wentzville, MO
    Current Employee - Health Care Eligibility Support Staff in Wentzville, MO
    Recommends
    Positive Outlook

    I have been working at Serco Group full-time (More than 5 years)

    Pros

    Improvements on clients/ customers relationships. Always coming up with new ideas to deliver better, efficient problem solving techniques.

    Cons

    Getting use to things constantly changing in second. Then applying it, in the day to day activities.

    Advice to Management

    Nothing really to say. They are vary adaptable.


  2. "Under new Corporate Direction in North America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Charleston, SC
    Former Employee - Project Manager in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    Great tools and processes for structured employees. They are open to new ways of making things better. New C- level execs brought on which could give new life to how the divisions support each other. Branding and goodwill of the company seems to be on the rise.

    Cons

    At times can be very bureaucratic in getting projects completed. Politics is rampant within this organization. High level positions were in flux possibly causing a wave of disparate messages.

    Advice to Management

    Management seem to have a plan, but rarely does it make it down to the supervisor level. Somehow it either gets diluted or the message gets garbled up. Maybe quarterly town halls via video cast or monthly e-letter.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Serco Group full-time

    Pros

    No work load, good for candidates willing to do business, good clients, free transport, free food

    Cons

    No growth, no challenge, no learning, low income, no proper management


  4. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time

    Pros

    Great mission, excellent colleagues. Good pay.

    Cons

    long commute, no WIFI, no cell phone service at workplace

    Advice to Management

    Negotiate workplace closer to San Diego


  5. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group full-time

    Pros

    Good pay. Good starting job or job after you’re retired FAA.

    Cons

    Either young people that will be at facility temporarily or old people work at facilities


  6. "My reviw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk
    Former Employee - General Clerk
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    None ; good pay ,benefits ; timing

    Cons

    No cons , good management fine company


  7. Helpful (1)

    "Serco Is Devious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GC III in Wentzville, MO
    Former Employee - GC III in Wentzville, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    Pay was better than some call centers; all work time was not spent on the phone. Processing applications was much better than making calls.

    Cons

    Serco fired and did layoffs for no reason. When phone system had quirks, they fired masses of people for "hanging up", then later found out it was not the employees fault, only after threatened with a lawsuit. Serco tried to hide they were shutting down our site. They were caught off guard by a news leak, where we first heard about our site closing.

    Advice to Management

    Stop preaching ethics and acquire some yourself.

  8. Helpful (1)

    "Terrible Company"

    StarStarStarStarStar
    Former Employee - General Clerk II in Wentzville, MO
    Former Employee - General Clerk II in Wentzville, MO

    I worked at Serco Group full-time (More than a year)

    Pros

    $4.32 per hour towards medical benefits or 401k

    Cons

    Unprofessional, terrible security and management

    Advice to Management

    Hire individuals who have knowledge of management skills


  9. "Career Counselor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time

    Pros

    We had a great manager.

    Cons

    Low po ae for requiring a Master's degree.


  10. "General clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Serco Group full-time

    Pros

    Work life balance is quite good

    Cons

    Pay could be a lot better


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