Serco Group Reviews | Glassdoor

Serco Group Reviews

Updated June 26, 2017
588 reviews

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588 Employee Reviews

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Pros
Cons
  • Senior management never fulfilled their promise about hikes and such (in 25 reviews)

  • no,work life balance is little bit issue in Serco (in 8 reviews)

More Pros and Cons

  1. Helpful (4)

    "Serco is full childish people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VERIFICATION SPECIALIST, GENERAL CLERK III in Rogers, AR
    Current Employee - VERIFICATION SPECIALIST, GENERAL CLERK III in Rogers, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Serco Group (More than a year)

    Pros

    ok pay , low work load, and lots of pot lucks

    Cons

    To many drama fill childish minded people who do nothing , but start problem, and accus the hard works of being bad in some way to get them fired, because they feel the hard works make the lazy ones look bad.

    Advice to Management

    Clean house and start over.


  2. "Electronic Technician II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronic Technician II in Colorado Springs, CO
    Former Employee - Electronic Technician II in Colorado Springs, CO

    I worked at Serco Group (More than 10 years)

    Pros

    My project manager/supervisor is/was the bets I ever had. I worked with and for him for over seven years.

    Cons

    The company is very large. Corporate leadership is trying to stay in touch with the people but it is up to the supervisors to take care of the worker bees.


  3. "Employer Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Eligibility Specialist in Wentzville, MO
    Former Employee - Benefits Eligibility Specialist in Wentzville, MO

    I worked at Serco Group (More than a year)

    Pros

    Professional environment and a great environment.

    Cons

    Mentors needed for certain positions.


  4. "General Clerk I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk I in Odessa, MO
    Former Employee - General Clerk I in Odessa, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Serco Group (Less than a year)

    Pros

    benefits, break time, nice co-workers, and vacation time

    Cons

    There's no room for growth whats so ever and very tedious repetitious work.


  5. "FINANCIAL ANALYST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Management in Norfolk, VA
    Former Employee - Financial Management in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group (Less than a year)

    Pros

    People Oriented
    Provides Up to date training in all aspects of job
    Great support staff

    Cons

    I found no cons in the time I was employed regarding the company

    Advice to Management

    No to Management at this timeadvice


  6. "Review of Serco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Serco Group full-time

    Pros

    Ease of work and schedule, Decent people to work with

    Cons

    More organization/communication needs to occur among Admin, and followed through to Employees. Hold accountable those that break the rules-employees, And supervisors/Admin to Enforce.

    Advice to Management

    No Enabling bad behavior


  7. "Corporate Travel Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Agent in Decatur, GA
    Current Employee - Corporate Travel Agent in Decatur, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Serco Group (Less than a year)

    Pros

    Able to work from home.

    Cons

    Very low pay. First year travel agent pay.

    Advice to Management

    The pay should reflect agent experience.


  8. "Patent Classifier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patent Classifier in Harrisonburg, VA
    Former Employee - Patent Classifier in Harrisonburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    It was a great out of college job. Very flexible work hours, relaxed dress code. Also Harrisonburg is very inexpensive to live.

    Cons

    There is minimum room for advancement. Also, lack of an overall feeling of HR among contractors led to a very lacking set of rules for employee conduct. Overtime is required at some times, and time off must be approved (even around Holidays). No closing for snow, must take vacation days.

    Advice to Management

    Improve on asserting leadership over employees. Standardize the rules and guidance among all areas of the company. Let employees take time off around Holidays.


  9. "Financial counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Counselor in Fort Bliss, TX
    Current Employee - Financial Counselor in Fort Bliss, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A high school student can do the job. It's easy yet laborious, lots of data entry

    Cons

    Ft Bliss site - Worst supervisor I've ever had, lack of management background, loves to micromanage and day depends on the mood she's in- hence the tremendous turn over

    Advice to Management

    Hire someone with leadership skills


  10. "Career Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Career Counselor in Fort Drum, NY
    Current Employee - Career Counselor in Fort Drum, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Serco Group full-time (More than a year)

    Pros

    Working with soldiers and helping them transition out of the Army

    Cons

    understaffed and over worked
    high turn over rate of employees yet the training is 2 months long
    the company only cares about the numbers and no the soldiers/clients
    It's all about how fast you can get a soldier through the program even though they may be homeless or unemployed
    Each counselor has a caseload of 300-500 clients and working lunchs are considered normal
    your schedule becomes booked completely for months out and there is no overtime
    company doesn't care about family or holidays. You're required to work on chrismas eve, the day after christmas, the day after thanksgiving, and new years eve. If you don't want to work then you need to take vacation time but you only get 10 days of vacation time per year.

    Advice to Management

    Hire more people and stop making the program about numbers and statistics.... start caring about the soldiers


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