Serco, Inc. Reviews | Glassdoor

Serco, Inc. Reviews

Updated February 16, 2017
415 reviews

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Full-time Part-time

2.9
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Daniel Allen
52 Ratings

415 Employee Reviews

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Pros
  • Great work/life balance, opportunity to do mission-focused work with exceptionally bright people, and very exciting potential (in 15 reviews)

  • Enjoyed work environment, although it was a but tight (in 14 reviews)

Cons
More Pros and Cons

  1. "Career Counsleor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Recommends
    No opinion of CEO

    I worked at Serco, Inc. full-time (Less than a year)

    Pros

    Very rewarding job... low Stress...

    Cons

    Inability to keep staff on board


  2. "Career Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Career Counselor in Laredo, TX
    Current Employee - Career Counselor in Laredo, TX

    I have been working at Serco, Inc. full-time (More than 8 years)

    Pros

    Good schedule, Holidays off, competetive salary

    Cons

    lack of structure, not enough staff


  3. "Decent employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. full-time

    Pros

    Semi-flexible work schedule, good benefits package

    Cons

    Compensation is lower than average for comparable positions


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  5. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Instructional Designer in Oklahoma City, OK
    Current Employee - Instructional Designer in Oklahoma City, OK

    I have been working at Serco, Inc. full-time (More than 3 years)

    Pros

    They understand the importance of quality learning and development. Local manager was transparent and led with integrity. Work life balance is great!

    Cons

    Needs more team building

    Advice to Management

    Offer better short term disability, and pension. Decrease premiums for health insurance


  6. "On a whole"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc. full-time

    Pros

    Great team to work with

    Cons

    Promoting within is not what they prefer....


  7. "SFL-TAP Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Career Counselor
    Former Employee - Career Counselor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Serco, Inc. (More than 5 years)

    Pros

    Rewarding working with transitioning Service Members and Family Members

    Cons

    Salary is awful especially when a Masters degree is required. People promoted to Management position because they were spies for Regional Manager. No follow through from company when complaints made about Manager.

    Advice to Management

    Treat people with respect. Your friendship with someone is not the reason to be promoted. Training needs to be better. Not just read a book and take a test that everyone cheats on.


  8. "Transition/Career Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Career/Transition Counselor in Fort Riley, KS
    Former Employee - Career/Transition Counselor in Fort Riley, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. part-time (More than a year)

    Pros

    Rewarding working with transitioning military service members.

    Cons

    Protocol is constantly changing and inconsistent.

    Advice to Management

    Become more visible to your staff.


  9. "Career Counselor/SFL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. full-time

    Pros

    Good benefits, Good hours, generally, great helping soldiers

    Cons

    Pay is low, but want master's level, but bachelor level pay. Clean toliets, easy work, but too much for one perosn

    Advice to Management

    Stop letting problems employees get away with bad behaviors, especially when you know which one cause them, increase pay


  10. "Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Trainer/Institutional Designer in London, KY
    Current Employee - Technical Trainer/Institutional Designer in London, KY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Serco, Inc. (Less than a year)

    Pros

    Great local on site Management Team

    Cons

    Disconnect from local management to off-site management in Reston, VA

    Advice to Management

    Promote trainers with Doctoral Degree in Management to the more senior levels, in order to foster internal retention


  11. "Professional Environment, Outstanding Executive Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Quantico, VA
    Former Employee - Anonymous Employee in Quantico, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Serco, Inc. full-time (More than a year)

    Pros

    Companies are about people and Serco treats its people well. My experience with Serco was extremely positive. The leadership at the Director, Vice President, and CEO levels was always tough but fair. The "bottom line" is always important, but I felt the employees on the program I was on and my own professional growth were important to management as well.

    Cons

    As with many companies, I would suggest that the Business Development folks work harder at understanding the "execution" requirements of the work they go after. Winning work is extremely challenging, but executing work that was bid incorrectly can be devastating to the company as well as the people that are working on that specific contract.

    Advice to Management

    Keep doing what you are doing! Serco made me a better professional due to its opportunities and leadership.



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