Serco, Inc. Reviews | Glassdoor

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Serco, Inc. Reviews

Updated February 21, 2018
490 reviews

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2.9
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Daniel Allen
78 Ratings

490 Employee Reviews

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Pros
  • Great work/life balance, opportunity to do mission-focused work with exceptionally bright people, and very exciting potential (in 16 reviews)

  • Good work environment, a decent place to work and serco had given more opportunities to learn new things (in 16 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Verifying Official"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Serco, Inc. part-time (More than a year)

    Pros

    Great environment handling and meeting government employees including military member. Great professional learning experience. Great way of experiencing and meeting diverse people such as employees and customer based environment.

    Cons

    Customer Service can be a bit demanding with entitled customers especially the ones who are not willing to understand government policy, as if they're an exception to the rule for not having pertinent documents required.

    Advice to Management

    Remain consistent with policy from upper to lower management.


  2. "Welder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Welder/Fabricator in Jacksonville, FL
    Current Employee - Welder/Fabricator in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Serco, Inc. full-time (More than 3 years)

    Pros

    Travel and per diem are paid.

    Cons

    Not the best pay for the skills

    Advice to Management

    Adjust pay to match skills of worker

  3. "The corporate office is a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Reston, VA
    Current Employee - Human Resources in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Serco, Inc. full-time (Less than a year)

    Pros

    I have a wonderful team and have found talented and caring people in every department. We take pride in our work supporting contracts throughout the US federal government. I have flexible work hours, the opportunity to work from home as needed, career growth opportunity, good benefits, and 401(k) contributions. I'm happy here!

    Cons

    Teams and salaries can be lean, thanks to the federal contractor squeeze of the past few years.

    Advice to Management

    Continue to ask for input, in the annual employee engagement survey and throughout the year, and act upon that input. Be creative with recognition of employees. It's not always about money.


  4. "Nice, quiet place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Serco, Inc. full-time

    Pros

    Employees are friendly and management is attentive and involved.

    Cons

    Not convenient for a quick lunch out. Most people bring theirs.

    Advice to Management

    Keep up the great work!


  5. "Career Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. full-time

    Pros

    Nice working hours and personal office space

    Cons

    Pay low for a job that requires a Master degree. The job was more of a check the box function rather than actual career counseling. No flexibility at all, management was extremely difficult to work with and negative environment.

    Advice to Management

    Change title to Admin and remove Master requirement, as this is not Career Counseling.


  6. "Quality Control Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control Clerk in Wentzville, MO
    Current Employee - Quality Control Clerk in Wentzville, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Serco, Inc. full-time (More than 3 years)

    Pros

    As quality, we were never micro managed. Was able to work on special projects.

    Cons

    Not enough opportunities to grow in the Quality Department. Never had the opportunity to apply for a Product Control Clerk position.
    No training environment for Quality.
    Never fired incompetent PCCS.

    Advice to Management

    Update the metric system on production and quality scores.


  7. "Technical Instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Instructor in Wentzville, MO
    Current Employee - Technical Instructor in Wentzville, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Serco, Inc. full-time (More than 5 years)

    Pros

    raining depending on their level of responsibilities.

    Cons

    That our client, CMS (Center for Medicare - Medicaid Services) choose to close our site because our cost is higher than the other three sites.

    Advice to Management

    Keep on serving your clients with the high level of quality service.

  8. "Hectic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Serco, Inc. full-time (Less than a year)

    Pros

    Average entry compensation and benefits for positions.

    Cons

    No chance to increase vacation of 2 weeks. No raises, bonuses. Hectic constantly changing work environment. Performance measuring metrics allow people to "game" the system, where hard work can be punished versus working to the performance measure. In short, hard work can be punished.

    Advice to Management

    Listen more to people on the line doing the job to improve processes and performance measuring metrics.


  9. "GC2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gc2 in Lees Summit, MO
    Former Employee - Gc2 in Lees Summit, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. full-time (More than 8 years)

    Pros

    Good benefits. Decent hours, wonderful co workers.

    Cons

    Micromanaging is out of control here. Waste of labor and costs.

    Advice to Management

    Pay attention to the hard workers and not the fast talking slackers.


  10. "Quality Control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control Clerk in Wentzville, MO
    Current Employee - Quality Control Clerk in Wentzville, MO
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Serco, Inc. full-time (Less than a year)

    Pros

    Great place to work- Benefits

    Cons

    Not enough opportunity to grow.

    Advice to Management

    N/A


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