Serco, Inc. Reviews | Glassdoor

Serco, Inc. Reviews

Updated October 12, 2017
466 reviews

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2.7
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Daniel Allen
68 Ratings

466 Employee Reviews

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Pros
  • Great work/life balance, opportunity to do mission-focused work with exceptionally bright people, and very exciting potential (in 16 reviews)

  • Good work environment, a decent place to work and serco had given more opportunities to learn new things (in 16 reviews)

Cons
More Pros and Cons

  1. "Verifying Official"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Serco, Inc. part-time (More than a year)

    Pros

    Great environment handling and meeting government employees including military member. Great professional learning experience. Great way of experiencing and meeting diverse people such as employees and customer based environment.

    Cons

    Customer Service can be a bit demanding with entitled customers especially the ones who are not willing to understand government policy, as if they're an exception to the rule for not having pertinent documents required.

    Advice to Management

    Remain consistent with policy from upper to lower management.


  2. "Could be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GCIII in Rogers, AR
    Former Employee - GCIII in Rogers, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. full-time (More than 3 years)

    Pros

    Most team members are very concerned about doing their best.

    Cons

    Branch management should have common goals and objectives, and stand behind what they say.

    Advice to Management

    Would be an awesome place to work if management was on the same page and stand together as a united front. Also, concern for the team members should be their first goalook, especially if they want to keep good employees working.

  3. "The Body Farm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer
    Former Employee - Systems Engineer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. full-time (More than a year)

    Pros

    Interview and onboarding process was easy, prompt, and well organised. Very good team environment. Opportunities to travel and work on exciting projects.

    Cons

    Projects can be cancelled at any given time, leaving you with a leave without pay status for months on end... all the while there are jobs with the same title posted on their career site.

    Advice to Management

    Pay attention to the roles (reviewed as high performing) that are hanging in limbo before considering new candidates. You have already invested in them.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Reston, VA
    Former Employee - Project Manager in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco, Inc. full-time (More than 5 years)

    Pros

    Upper Management is very helpful and supportive. Good company culture.

    Cons

    Nothing as such. Its all good.

    Advice to Management

    Focus more on people development and hence retention.


  5. "Have to learn fast!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits! Take care of the people

    Cons

    No cons here great place to work!

    Advice to Management

    Continue to put people first and customer service will always be great


  6. "General Clerk 3"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc. full-time

    Pros

    Great work schedule and benefits

    Cons

    Good employees can be terminated for not meeting the clients standards. In some cases, it's no fault of the employee.

    Advice to Management

    Be more diplomatic towards the employees in regards to production and quality.


  7. "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk III in Wentzville, MO
    Former Employee - General Clerk III in Wentzville, MO
    Negative Outlook
    Disapproves of CEO

    I worked at Serco, Inc. full-time (More than 3 years)

    Pros

    None except the starting pay was decent and good vacation pay but not worth it to work here. No one had a clue about health insurance and no one cares about the people they are supposed to be helping.

    Cons

    Very bad work environment and incompetent people in management and also hired on as General Clerks who cancel people's health insurance with out merit to get their productivity up.

    Advice to Management

    Get new HR staff- staff and stop hiring incompetent people with no insurance background.

  8. "Great if you enjoy bring paid to be paid to do absolutely nothing on some days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lawton, OK
    Former Employee - Anonymous Employee in Lawton, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Serco, Inc. full-time (More than a year)

    Pros

    Lots and lots of paid training. 1 hour training turns into 2 if someone asks a simple question. Trainers don't understand it as well as they can operate a PowerPoint presentation

    Cons

    Lots and lots of training to do the same work differently from one day to the next.

    Advice to Management

    Never again, my friend.


  9. "labor, firewatch"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc. full-time

    Pros

    good on hours and plenty of labor

    Cons

    Its sometimes hard work depending on the supervisor


  10. "Government Contractor for Army Transition Assistance Program"

    StarStarStarStarStar
    Former Employee - Financial Planning Counselor
    Former Employee - Financial Planning Counselor

    I worked at Serco, Inc. (More than a year)

    Pros

    Decent employee benefits and contractor ethics.

    Cons

    Limited opportunity for advancement and extended periods of travel.


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