Serena Hotels Reviews | Glassdoor

Serena Hotels Reviews

Updated June 9, 2017
13 reviews

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13 Employee Reviews

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  1. "Pastry chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pastry Chef in Dushanbe (Tajikistan)
    Current Employee - Pastry Chef in Dushanbe (Tajikistan)
    Recommends
    Neutral Outlook

    I have been working at Serena Hotels full-time (More than 5 years)

    Pros

    Familyer staff and good to work with them

    Cons

    Hotel is wrong city

    Advice to Management

    Must think about how to grow business


  2. "Horrible Remuneration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Systems Manager in Nairobi (Kenya)
    Former Employee - Information Systems Manager in Nairobi (Kenya)
    Doesn't Recommend
    Negative Outlook

    I worked at Serena Hotels full-time (More than a year)

    Pros

    Allowance to enjoy hotel facilities for entry level staff, complimentary basis.

    Cons

    Very disparate remuneration terms between managers and regular employees

    Advice to Management

    Pay your staff well and create initiatives to cultivate cohesive culture within the organization

  3. "High Service Standards, Bad Management Style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serena Hotels (More than 3 years)

    Pros

    Product Standards are extremely high

    Cons

    Bad Management style that is based on feelings, No appraisals, growth and promotions based on who you know.

    Advice to Management

    Develop and grow your staff


  4. "waitress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Nakuru (Kenya)
    Former Employee - Waitress in Nakuru (Kenya)
    Recommends
    Positive Outlook

    I worked at Serena Hotels part-time

    Pros

    It was a great experience to interact with guests very much fun to serve them.

    Cons

    The working experience was good and very friendly working team
    I didn't come across any

    Advice to Management

    Keep up with the good job.


  5. "security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security in Islamabad, Islamabad (Pakistan)
    Former Employee - Security in Islamabad, Islamabad (Pakistan)
    Doesn't Recommend
    Positive Outlook

    I worked at Serena Hotels full-time (More than 8 years)

    Pros

    It is good company in the country, safe and beautiful palace, excellent service

    Cons

    It is a member of the leading hotels of the would

    Advice to Management

    honesty . team work , love and care, intrograty


  6. "Assistant Restaurant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Restaurant Manager
    Current Employee - Assistant Restaurant Manager

    I have been working at Serena Hotels full-time (More than 5 years)

    Pros

    best 5 star hotel in Pakistan,staff caring, Staff Coaching.

    Cons

    Management is missing training programs for staff development from Abroad

    Advice to Management

    Management should plan Programs for Staff training from any abroad good organization for hotel development


  7. "food and beverage personnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    very long working hours, in mara serena

    Cons

    good employers, great working environment

    Advice to Management

    get more employees to reduce the working hours

  8. "Good management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Great benefits, understanding team and good up line management

    Cons

    Long hours, separation from family and bias ness

    Advice to Management

    Transpency in all sectors and ease the long hours


  9. "Serena Made Me Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Serena Hotels full-time (More than 5 years)

    Pros

    Responsibility levels are high and the company offers support for people to make their own decisions. I

    Cons

    Remuneration could be better considering it is one of the busiest hotels in nairobi

    Advice to Management

    Look at the salary levels and adjust them to be at in line at least with industry averages


  10. "i learn more about hospitality here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Supervisor in Toronto, ON (Canada)
    Current Employee - Food and Beverage Supervisor in Toronto, ON (Canada)
    Positive Outlook

    I have been working at Serena Hotels full-time (More than 5 years)

    Pros

    good envoirement and safe place

    Cons

    nothing over all every thing is good

    Advice to Management

    arrange more trainigs for staff


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