Service Corporation International Reviews | Glassdoor

Service Corporation International Reviews

Updated September 21, 2017
539 reviews

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2.7
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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
225 Ratings

539 Employee Reviews

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Pros
  • Helping Families in their time of need (in 20 reviews)

  • Educating families on pre-planning their burial and cremation needs and also helping families with there cemetery needs (in 40 reviews)

Cons
  • Long hours and days, tough commitment (in 30 reviews)

  • Base pay is only minimum wage, serving at need families and fulfilling marker orders can take away time to produce income (in 28 reviews)

More Pros and Cons

  1. "Average place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Location in Houston is one of the best possible.

    Cons

    Accounting staff viewed as an expense and nothing more.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook

    I have been working at Service Corporation International full-time

    Pros

    Great place to work. Good salary and benefits

    Cons

    Nothing to report as of right now. Came from a Family Firm this has been a lot better for me.

  3. "Licensed Crematory Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Operations
    Current Employee - Field Operations
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than 3 years)

    Pros

    Like my work schedule. Good insurance

    Cons

    unqualified management, employee attitudes, no advancement opportunities, very low pay,

    Advice to Management

    Hire managers with experience and people skills.


  4. Helpful (1)

    "Chicago Market Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Service Corporation International full-time (More than a year)

    Pros

    I worked at SCI in Chicago for nearly three years as a Sales Manager (SM). In my role, I was privileged to work with dedicated, professional and caring team members. It's hard work, but it's easier when you work amongst such a wonderful team. I am proud of the people I worked with and will always have a special place in my heart for the Chicago Market team. Very classy and professional group, I will miss the team!

    Cons

    The only opportunity for improvement I can think of at the present time is better coordination of field training for associates. I think we could better leverage technology in lieu of pulling our sales teams out of locations; it would create less disruption and ensure minimal disruption to sales and operations.

    Advice to Management

    Keep investing in your people and growing the Chicago Market!


  5. "Family Service Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Service Corporation International full-time

    Pros

    Great sales manager; great sales team!

    Cons

    Work/Life balance could be better


  6. "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in El Paso, TX
    Former Employee - Family Service Counselor in El Paso, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Service Corporation International full-time (Less than a year)

    Pros

    Very good training and really nice atmosphere inside the offices.

    Cons

    Very archaic digital system. After 3 months of working you only work by commission.

    Advice to Management

    We are in the century of digital systems, need to renew your systems.


  7. Helpful (1)

    "Save yourself and STAY away from this company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Phoenix, AZ
    Former Employee - Family Service Counselor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Service Corporation International full-time (Less than a year)

    Pros

    I don't have any pros to offer outside of I went into this with an open mind and heart to only have it ripped apart within weeks.

    Cons

    Too many to list. The hardest part for me personally was that they preach core values of trust, respect and integrity and show zero compassion for their employees. They don't practice these, they only preach. A bunch of management that does nothing but kiss up to corporate and nothing to support their staff. Pay is disgraceful.

    Advice to Management

    Start over! Revamp with motivating and uplifting people.

  8. Helpful (1)

    "Run Away...Run Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Dayton, OH
    Former Employee - Family Service Counselor in Dayton, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Service Corporation International full-time (More than 5 years)

    Pros

    The employees that I worked with at my location where great and I do miss them.

    Cons

    SCI only concern is to keep their stock holders happy. The pay is ridiculous to say the least. I worked at one of their cemetery's. You 100% commission, and yet you had to do so many, and I do mean many jobs that you didn't get payed to do, but were expected to do. You are so micromanaged its not funny. They are a 7 Billion dollar a year company, but you could make more money flipping burgers at McDonald's. I was their top salesman but I had the same commission rate as someone coming off the street. They do not care about you, you are a number. So DO NOT APPLY THERE!

    Advice to Management

    There really isn't any advice I could give the management that worked at my location, they are so afraid to say anything to the big wigs at the headquarters in Houston, or the market directors on the account that they could be fired for saying anything. It's called "Brain Washing".


  9. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in New Orleans, LA
    Current Employee - Accountant in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than a year)

    Pros

    Work environment is really good. You can have a balance with work and personal life. Our salaried are very competitive.

    Cons

    Medical insurance is way to expensive. Even with high deductibles, the premiums are very high. If you don't work on corporate there are not enough growing opportunities.


  10. Helpful (2)

    "This company is a pure joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Wilmington, NC
    Former Employee - Family Service Counselor in Wilmington, NC
    Negative Outlook
    Disapproves of CEO

    I worked at Service Corporation International full-time (Less than a year)

    Pros

    Flexible schedule...that's it. There are no other pros to working at this company. NOTHING!!! NOTHING AT ALL!!!!! Stay away from these thieves!!

    Cons

    Where to start.. don't be fooled by the family services counselor job title. This is a 100% sales job. They will tell you to give certain people a discount but that discount reduces your commission. You will also be a telemarketer making phone calls to people who have lost a loved one and trying to sell them prearranged funeral services. All that matters here is money. They are overpriced. I have a moral issue taking advantage of someone who just lost someone. The offices are like something form the 1980's. The software is outdated, way outdated and complicated to use. They are still using the carbon credit card sliders because they are too cheap to buy an actual credit card system. This place is awful. If you like minimum wage then this job is for you.

    Advice to Management

    It's time to start over with a major overhaul


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