Service Corporation International Reviews | Glassdoor

Service Corporation International Reviews

Updated November 18, 2017
562 reviews

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2.7
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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
237 Ratings

562 Employee Reviews

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Pros
  • The amount of compassion that senior leadership showed in this time of need was greatly appreciated and did not go unnoticed (in 23 reviews)

  • Helping families who lost a loved one is fulfilling (in 46 reviews)

Cons
  • Long hours and days, tough commitment (in 30 reviews)

  • Base pay is only minimum wage, serving at need families and fulfilling marker orders can take away time to produce income (in 28 reviews)

More Pros and Cons

  1. "Funeral Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funeral Director in Memphis, TN
    Former Employee - Funeral Director in Memphis, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Service Corporation International full-time (More than 3 years)

    Pros

    The company had generous benefits, good pay scale, and good on the job training. The huge network of other funeral homes was convenient for ship ins and outs. Pay is much better than independent FHs. Set schedule (at least in the Memphis market) with generous time off and sick time.

    Cons

    The company applies a decent amount of pressure on directors to sell packages and lots of stuff not necessary for a basic funeral (which is rewarded fairly), the pricing makes it difficult to help families that are really struggling, often resulting in them going to other FHs. SCI likes a LOT of management, which results in micromanagement (too many chiefs, not enough indians).

    Advice to Management

    Have fewer managers in a market. Close on Sunday. If you offer an incentive program, don't pull the incentive right before the end of the program after several people have qualified.


  2. "A Company that Cares About its People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than 5 years)

    Pros

    SCI has proven to be a company that takes care of its employees, especially with the recent hurricanes that heavily affected the Houston area and Puerto Rico. The company had locations that were damaged but still took the time and funds to help provide for associates in need. The amount of compassion that senior leadership showed in this time of need was greatly appreciated and did not go unnoticed. The atmosphere of teamwork was also proven as associates rallied together and helped one another with whatever was needed. As an employer, SCI looks to grow its people and promote from within when possible. For someone that wants to learn and build a successful career, this is the place to do it. They offer a friendly PTO allowance and a culture that promotes work life balance.

    Cons

    Medical benefits packages are high quality but somewhat pricey. (Participating in the wellness plan can help offset some of the cost.)

  3. "Decent corporate funeral home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Funeral Director/Embalmer in New Orleans, LA
    Current Employee - Funeral Director/Embalmer in New Orleans, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Service Corporation International full-time (Less than a year)

    Pros

    Flexible PTO, Decent salary, good 401k match, good team of funeral directors

    Cons

    terrible benefits, demanding work load, stressful environment, not a lot of opportunity for additional pay, not a lot of opportunity for advancement

    Advice to Management

    listen to your team, stop looking for who to blame when something goes wrong and instead think about how we can re-evaluate our sytems


  4. "Performance Based Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources
    Current Employee - Human Resources
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than a year)

    Pros

    They promote from within.
    Great people to work with across the board.
    The compensation is fair.
    The industry is stable.
    The company is dominant.

    Cons

    Process changes are not made system-wide

    Advice to Management

    Keep pushing standardization.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Location Manager in Denison, TX
    Current Employee - Location Manager in Denison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than 8 years)

    Pros

    They treat every employee like a human and truly care about our personal success and well being! It’s refreshing to see the way the company kept employees paid when they were displaced during the recent hurricanes and didn’t think twice about helping each as an individual and their families! They are honest, have integrity and good old fashioned morals! I am privileged to work for them.

    Cons

    There are a few processes that take time, but since I am not sure what happens on the back end of those processes, I will not be negative.

    Advice to Management

    The only thing I can honestly say is that I wished their accounts payable was not set up on a 45 day payment plan. In smaller communities such as the one I am in, these are mom and pop businesses and need the working capital. But I also understand regulations.


  6. "Decent work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International part-time

    Pros

    Decent compensation, flexible management, decent work environment

    Cons

    Senior management could be more attentive to what employees advise

    Advice to Management

    ^


  7. "Funeral director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Service Corporation International full-time

    Pros

    Benefits, and set scheduled hours..

    Cons

    Stressful work dealing with many details

  8. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre Planning Advisor in Las Vegas, NV
    Current Employee - Pre Planning Advisor in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than a year)

    Pros

    They pour so much into their employees. Time ,money and knowledge.

    Cons

    I really can’t think of any.

    Advice to Management

    Get to personally know your counselors. Likes dislikes and be personable


  9. "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Counselor in Evansville, IN
    Current Employee - Family Service Counselor in Evansville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than 5 years)

    Pros

    The company provides great sales tools and training with excellent income opportunities and good benefits.

    Cons

    As a straight commission sales job, income can be inconsistent, especially in the first few months of employment.

    Advice to Management

    Provide better support and training to new hires to increase success and retention.


  10. "Overall good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at Service Corporation International full-time (Less than a year)

    Pros

    Strong company and ethics. Enjoyed working there.

    Cons

    Pay structure for entry level sales reps is very weak.

    Advice to Management

    Improve pay structure and opportunity for entry level sales reps.


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