Service Corporation International Reviews | Glassdoor

Service Corporation International Reviews

Updated April 25, 2019
760 reviews

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3.8
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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
369 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance can sometimes be challenging" (in 18 reviews)

  • "Long hours / too many days working without time away for family" (in 33 reviews)

More Pros and Cons

  1. "I love what I do!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Funeral Arranger
    Current Employee - Funeral Arranger
    Recommends
    Positive Outlook

    I have been working at Service Corporation International full-time (More than 3 years)

    Pros

    Steady work schedule
    Package bonuses
    Paid time off
    Good benefits
    Yearly raises

    Cons

    Company favors sales staff more than operations
    No bonus on pre-need contracts
    Office upgrades/ supplies are lacking

    Advice to Management

    Better communication, Invest more money into Funeral Home


  2. "I'm here to stay!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Saint Petersburg, FL
    Current Employee - Director in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than 3 years)

    Pros

    Truly caring leadership, great benefits, fair compensation, and wonderful work environment.

    Cons

    An industry with challenges in individuals becoming funeral directors, creating a shortage in some locations.

    Advice to Management

    Look at creative ways to recruit and perhaps sponsor future funeral directors.

  3. "Came Back After Time Away - So Happy I did"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Funeral Director in Detroit, MI
    Current Employee - Funeral Director in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than 5 years)

    Pros

    I’ll be honest - I left this company hoping that the grass would be greener somewhere else. It wasn’t. I am so fortunate that I was able to come back and continue to do what I love.

    The most significant factor in if you will like it here (or anywhere really) is your management team. I am very fortunate to work with a wonderful one.

    The other factor is your ability to balance your work life and home life. While I struggled with this, causing me to become a workaholic and burn myself out, I am getting better, leading to more fulfilling job satisfaction.

    They are also continually reviewing benefits and offering better plans to employees. While a paid maternity leave has been in place for many years, they recently began offering a week paid off to BOTH parents, which is phenomenal.

    Cons

    With part of this work, there will be odd hours and long days. Please learn to recognize what you are capable of and learn to give yourself rest.

    Advice to Management

    Please recognize that your employees are doing difficult work - we are all pouring our hearts into this. Please continue to review benefits and look for ways to offer the best.


  4. "Overall Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funeral Director
    Former Employee - Funeral Director

    I worked at Service Corporation International full-time (More than 5 years)

    Pros

    Paid time off. If working in a larger area you have others to help you with on call time.

    Cons

    Some managers are micro-managers and do not want to spend money on things the funeral home needs because they will get an extra bonus in their paycheck if they come under budget.

    Advice to Management

    Do not micromanage. And stop caring about your bonus checks if buying something will help your employees and business


  5. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than a year)

    Pros

    Salary plus monthly bonuses.
    Good training.
    Beautiful locations (Funeral homes and cemeteries)
    Great 401K match and benefits
    Good culture

    Cons

    It can be very stressful since monthly quotas must be made.
    High turn over.
    Compensation for counselors is confusing.
    Cancellations and complaints

    Advice to Management

    Don’t just tell people what to say.
    Get out and show how to do it


  6. "High turnover rate, misleading as far as income unless you’re someone they put in a position to win.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Chicago, IL
    Former Employee - Sales Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Service Corporation International full-time (Less than a year)

    Pros

    Flexibility
    Great Personalities
    Charming Salespeople

    Cons

    No Base Pay
    Poor management
    Miscommunication
    Discriminatory Practices
    They harass your personal references that they’ve squeezed out of you after you leave..
    Don’t put your friends & family in the system if they’re not genuinely interested

    Advice to Management

    Be honest with people, stop calling people that asked not to be called and harassing people.. Sell to people who are actually interested. This company is starting to get a bad name.. I wish I believed the reviews..


  7. "Say Yes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Corporation International full-time (More than 8 years)

    Pros

    Great management and coworkers from diverse backgrounds. Lots of opportunities to advance and support from everyone in the company.

    Cons

    Depending on where you live or get hired, it could be a long commute since Houston has many locations, as well as outside of Houston.

  8. "Work that makes a difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecom Analyst in Houston, TX
    Current Employee - Telecom Analyst in Houston, TX
    Recommends
    Positive Outlook

    I have been working at Service Corporation International full-time (More than a year)

    Pros

    Caring People, Professional Atmosphere, Good Benefits

    Cons

    Decision making process doesn't include the whole team

    Advice to Management

    Include stakeholders in the decisions


  9. Helpful (2)

    "This could be the last employer you ever have."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Detroit, MI
    Current Employee - Sales Manager in Detroit, MI
    Recommends
    Positive Outlook

    I have been working at Service Corporation International full-time (More than a year)

    Pros

    As the leader in the industry this company shows great integrity and support, not only to it's customers but It's employees as well. As a Sales Manager it is extremely important that I have strong corporate support for my team in order to deliver the professional services our customers expect. SCI delivers the support I need and more.

    Cons

    I don't have any negatives to report.


  10. Helpful (1)

    "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funeral Director
    Former Employee - Funeral Director

    I worked at Service Corporation International full-time (More than 5 years)

    Pros

    Great benefits, great atmosphere, great bonus

    Cons

    Work weekends on call some holidays