Service Systems Associates Reviews | Glassdoor

Service Systems Associates Reviews

Updated May 28, 2019

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Found 96 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
87%
Approve of CEO
Service Systems Associates CEO Sean McNicholas
Sean McNicholas
37 Ratings
Pros
  • "Free snacks; being able to work outdoors; free entry to the zoo; discount on rides, some are free(in 10 reviews)

  • "Lot's of opportunity for growth from seasonal part time to full time management(in 5 reviews)

Cons
  • "Workforce is diverse overall except for upper management(in 7 reviews)

  • "Hours are variable for part time staff due to the season and weather(in 6 reviews)

More Pros and Cons
  1. "The most amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - RETAIL SALES SUPERVISOR in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Systems Associates part-time for less than a year

    Pros

    Like a 2nd Family Venues The ability to move up within the company Corporate and upper management are all wonderful people

    Cons

    Pay isn't always the best Hours change with the seasons, sometimes you have 50 sometimes 17 a week.

    Service Systems Associates2019-02-18

    Service Systems Associates Response

    April 30, 2019Culture & Communication

    That's one of the tough parts of our industry. We're so dependent on weather and attendance, that it can be very challenging to manage. Keep an eye out for our internal job postings. We have lots of opportunities coming on board regularly right now.

  2. Helpful (1)

    "Fun place to work, fast paced, great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food Service Worker 
    Neutral Outlook

    I have been working at Service Systems Associates part-time for less than a year

    Pros

    Learn how to work in a fast paced kitchen. Great team.

    Cons

    Advertised for $10-12, actually 9.50

    Service Systems Associates2019-05-29

    Service Systems Associates Response

    July 9, 2019Culture & Communication

    We're glad to hear that you love our company culture and work environments!

  3. Helpful (2)

    "Pocket change job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Retail Sales Associate in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Service Systems Associates part-time for less than a year

    Pros

    Free snacks; being able to work outdoors; free entry to the zoo; discount on rides, some are free...

    Cons

    Working in the heat; management doesn't listen to ideas; favouritism; sells old products to guests; works with dirty cash rep

    Advice to Management

    Pay your talented workers more. Provide better training, offer more upper level positions. Turn over rate is too high.

    Service Systems Associates2019-05-01

    Service Systems Associates Response

    July 9, 2019Culture & Communication

    Thanks for your feedback. We'll be sure to talk with the local team and brainstorm on how we can continue to focus on career opportunities and reduce turnover.

  4. Helpful (3)

    "Don't work at the houston location, trust me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Service Systems Associates part-time for more than a year

    Pros

    the scheduling is flexible the environment you work in is cool(with the animals around you) none of the positions are difficult

    Cons

    ooh boy, is it terrible working here. there's no communication between supervisors if the supervisor or even the general manager is having a bad day, you're all gonna have a bad day (including firing people just because he's upset about something unrelated) all of the supervisors are over worked because some of them saw the light and left, and they refuse to replace them, spreading everyone more thin they...

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    Service Systems Associates2019-04-23

    Service Systems Associates Response

    April 30, 2019Culture & Communication

    Sorry that your experience has been less than stealer! Instead of offering a long lengthy explanation here, we would love to talk with you via phone call or email. Would you mind reaching out to us at PeopleDepartment@kmssa.com or you can contact me directly at Jasonstover@kmssa.com. ...

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  5. Helpful (1)

    "Not a bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Concessions 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Service Systems Associates part-time for more than 3 years

    Pros

    They care about their workers and the overall experience of the customers

    Cons

    manager changes happen quite often

    Service Systems Associates2019-03-29

    Service Systems Associates Response

    April 30, 2019Culture & Communication

    Turnover is tough in general nowadays, but we hope our company culture and investment in people helps in retaining our talent.

  6. Helpful (1)

    "Overall a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Service Systems Associates full-time for more than 5 years

    Pros

    Co-workers, Culture, Pay, Benefits/Vacation, General developmental classes, Some Travel, Conservation Branding, Community Outreach

    Cons

    Minimal to no training resources, Favoritism, Lack of meaningful communication from HQ.

    Advice to Management

    Perhaps acquire some sort of general council or addition to the People Department that can truly look at and provide honest and open feedback about practices and culture perceptions, at both the HQ and Unit level, from the employee standpoint.

    Service Systems Associates2019-02-16

    Service Systems Associates Response

    April 30, 2019Culture & Communication

    We have been working diligently to improve our training program. We're currently testing an onboarding and training app at several locations. We've also added a bunch of resources on our internal hub. Ask your management team some of the new cool things being introduced by the People ...

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  7. "Food Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food Service Associate 

    I have been working at Service Systems Associates part-time

    Pros

    The people make it worthwhile to be here; they make days easier to get through, especially through the holidays and summer highs. As well as the free lunch.

    Cons

    Management tends to lack in communication, but it is a work in progress.

    Service Systems Associates2019-02-18

    Service Systems Associates Response

    April 30, 2019Culture & Communication

    Thanks for the feedback. We'll continue to push our teams to get better including with our communication.

  8. Helpful (2)

    "Great Company for Hard Workers in the Food & Beverage Industry Looking for a Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Systems Associates full-time for more than 3 years

    Pros

    This is a company that I have been with for several years now. While it has its ups and downs, the ups definitely outweigh the downs (at least in the quality of those ups and downs). For the Food and Beverage Industry, this job is a cake walk. Extensive hours that are so common in the industry are not a necessity here. A work/life balance is a guarantee at an hourly level, and definitely attainable at a salary level,...

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    Cons

    First and foremost, the pay is not up to par for the work being asked most of the time. It is not bad by any means, but people are definitely underpaid for the value they put in. There is an argument that the opportunity to move forward and the work/life balance you can achieve offsets this, but it all depends on how you rank those specific ideals. Unless you are a salaried employee or one of the top dogs in the hourly...

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    Advice to Management

    Pay your people better. This company is in a niche of the industry that is evolving quickly. More and more, new and innovative is the direction that we are moving, which requires a higher quality of staff to execute. The GM and Executive Chef at each unit shouldn't be the only ones that are getting compensated correctly.

    Service Systems Associates2018-12-28

    Service Systems Associates Response

    December 31, 2018Culture & Communication

    Thank you so much for this well thought out and unbiased review. We're incredibly proud of the environments and people we work with, but also understand that our industry is robust, and has its challenges. But you are right. Our People Department is working on newly standardized ...

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  9. "Drug test your employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food Service Associate in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Service Systems Associates part-time for more than 3 years

    Pros

    I enjoy my job and love what I do except for the careless people who show up to work high or smoking and doing drugs on the job.

    Cons

    Too many people working at the zoo Miami location always high to work or even smoking on property. Management doesn’t seem to care and it’s upsetting

    Advice to Management

    You should listen to people when we complain about certain associates doing drugs. It’s not fair to our customers or the rest of the staff that we have a group of individuals that can’t follow rules or after very unprofessional due to being high all the time.

    Service Systems Associates2019-01-16

    Service Systems Associates Response

    February 5, 2019Culture & Communication

    Obviously, this is a serious concern and one that we take very seriously. Whenever in doubt, please contact your General Manager or contact us at PeopleDepartment@kmssa.com, and we will conduct an investigation.

  10. Helpful (3)

    "Glorified Fast Food Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Operations Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service Systems Associates full-time for less than a year

    Pros

    Free meals, option to completely no-life it 7 days a week in busy season.

    Cons

    Company culture, unrealistic expectations, merit goes unrewarded, not family-friendly, poor benefits, unethical business practices. While the company "promotes from within", they mostly promote and move people around from other cities, rather than promote up at one location.

    Advice to Management

    Offer actual benefits, not just the minimum legally required by law. Also, there were times where my manager would schedule herself 4 days a week, only work 2. "Working from home" should not be an option in food service.

    Service Systems Associates2018-12-18

    Service Systems Associates Response

    December 31, 2018Culture & Communication

    Sorry to hear that your experience with us was less than pleasant. We pride ourselves on creating fun and engaging environments, with career and growth opportunities for our team members. Best of luck to you in your future endeavors!

Found 96 reviews