ServiceMaster Reviews

Updated Jun 16, 2020

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3.5
60%
Recommend to a Friend
100%
Approve of CEO
ServiceMaster Interim CEO and Chairman of the Board Naren K. Gursahaney
Naren K. Gursahaney
1 Rating
Pros
  • "Great work environment with many opportunities for growth(in 29 reviews)

  • "She understands that I need a work/life balance and supports any way she can(in 23 reviews)

Cons
  • "Long Hours which are part of this industry(in 18 reviews)

  • "Upper management piles accounts on you without out even looking at your work load(in 14 reviews)

More Pros and Cons
  1. "Customer-Service and People-Oriented Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ServiceMaster full-time for more than a year

    Pros

    - A high degree of integrity - Opportunities to grow from within the organization - Collaborative teams

    Cons

    - Getting things accomplished often takes 4x as long with slow collaboration, lots of delays in response time

  2. "Good placement for work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Janitorial in McPherson, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceMaster full-time for less than a year

    Pros

    Different jobs to do. Never bored. Very busy

    Cons

    Very low pay. Never enough staff to do the job

  3. "Water and fire damage restoration"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Technician in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at ServiceMaster full-time for more than 3 years

    Pros

    Good pay and learned a decent bit.

    Cons

    Horrible management and 24 seven emergency response

  4. "Application Support Review"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Applications Support Supervisor in Memphis, TN
    Recommends
    Positive Outlook

    I have been working at ServiceMaster full-time for more than 5 years

    Pros

    Servicemaster treats its employees well and actively looks to promote from with in.

    Cons

    Communication. I think this is honestly a fault in most large corporations. Different departments have different needs and attempt to solve their own problems. That inherently is good. However sometimes it conflicts with someone else's problem that they are trying to solve for their department

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  5. "Good Company and Good People"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Goose Creek, SC
    Recommends
    Positive Outlook

    I have been working at ServiceMaster full-time for more than a year

    Pros

    Helping customer’s with water/mold/fire damage in their home. Work as a team. The money is what you put in. Work overtime as much as you want. Different jobs everyday. Never boring. Plenty of opportunity.

    Cons

    Not sure when you’re getting off due to water losses or fire losses coming in late. The pro is getting paid more for after hours for it.

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  6. "Poor working conditions and pay"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician in New Berlin, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceMaster full-time for more than a year

    Pros

    Variety of work and ability to work on different projects

    Cons

    Poor pay, revolving door of a job. Look something else

  7. "👍🏼"

    5.0
    Former Employee - Anonymous Employee in Memphis, TN

    I worked at ServiceMaster full-time for more than 8 years

    Pros

    Great company to work for

    Cons

    None That I can recall

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  8. "Company went from great to to bad in a matter of years"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Director 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceMaster full-time for more than 5 years

    Pros

    Office downtown with close proximity to restaurants.

    Cons

    The company churns through C-Suite level management every 2 to 3 years - there have been 3 CEOs and 4 business unit presidents during my tenure there. Now, they forced another CEO out and looking for a new. The company has been selling off their business units for the last 7 years, starting with their lawn care company, then home warranty business and now announced they would be selling off another business unit. Culture became atrocious - a couple of years ago the company came up with a set of cultural values, that none of the executive leaders exhibit. They tried to explain those values to employees like they are small children and forced everyone to have meetings to memorize definitions of the values. Management can talk at length about cultural values and how important are they in public meetings but ignores those values behind closed doors. IT has the lowest position at the totem poll - everyone else has cubicles and offices, but IT personnel sits at desks with no dividers or personal space. IT managers and even directors don't have offices, but everyone else in the company does. IT leaders have no business to be in a position they're - they brag how great their previous companies were, but haven't done anything at _this_ company to improve anything. Certain IT leaders have self-proclaimed ADDs and have an attention span of a goldfish. Mistakes are not tolerated. The company goes through occasional lay-offs and forces some people out, by creating a bad working experience for them.

  9. "Love working here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Analyst in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceMaster full-time for less than a year

    Pros

    The teamwork, the transparency of management, my manager is amazing. She understands that I need a work/life balance and supports any way she can. I can talk to her about anything and feel like she will take me seriously and help in any way she can.

    Cons

    Health insurance needs improvement but they are trying. You have to use all your PTO by the end of the year or lose it.

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  10. "Young mans game."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceMaster full-time for more than 3 years

    Pros

    It’s great for younger employees to learn valuable skills such as communication and leadership.

    Cons

    Little in terms of advancement. Hours are inconsistent

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Found 490 reviews