ServiceMaster Reviews | Glassdoor

ServiceMaster Reviews

Updated October 15, 2017
402 reviews

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3.3
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ServiceMaster CEO Nikhil (Nik) Varty
Nikhil (Nik) Varty
9 Ratings

402 Employee Reviews

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Pros
  • I chose ServiceMaster because I wanted to work for a company where I could have a good work/life balance and also grow my career (in 15 reviews)

  • Great people to work with and great owner to work for (in 19 reviews)

Cons
  • Long hours and weekend work is required but the team is good about splitting the work and everyone pulls on the rope when called upon (in 16 reviews)

  • Extremely high turnover, with almost quarterly terminations for what seems like no reason at all (in 11 reviews)

More Pros and Cons

  1. "Great place to earn some money"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Technician in Kalamazoo, MI
    Current Employee - Computer Technician in Kalamazoo, MI
    Recommends
    No opinion of CEO

    Pros

    ServiceMaster is a good place to work. I have been there for a very long time starting out in janitorial and eventually moving to the IT part of the business. It is a strong company with a strong values statement. I have had a whole lot of flexibility to come and go as I please, knowing that I will have a job available when I come back. I really enjoy the staff there, it is a very friendly environment with dedicated employees.

    Cons

    Because it is a franchise, there are differing opinions based on which location you work at. I have not received much feed back on my job which maybe a bad thing. I really don't have a lot of negative to say about this company

    Advice to Management

    Great job.


  2. "ServiceMaster is a good company to work for, if you work for a franchise."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Representative in Westerly, RI
    Current Employee - Marketing Representative in Westerly, RI
    Recommends
    Disapproves of CEO

    Pros

    My boss gives me great feedback when I'm doing great and when I'm not doing great. He supports my ideas and gives me the tools I need to do my job to the best of my ability. Benefits, pay, bonuses and other perks are plentiful. Employees are terrific to work with.

    Cons

    It's really a 24/7/365 job. Can be draining. There are many at corporate who are excellent at their jobs, particularly the Business Development Managers. The executive management is in need of some business training.

    Advice to Management

    Keep it up!

  3. Helpful (1)

    "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    No opinion of CEO

    Pros

    You learn a lot working for SM. This company has a lot of area for you to grow into. Entry level and and lower level management positions don't have the best salaries compared to the work required, however as you put in your time and your tenure grows, and you do a great job, you can expect to be rewarded. (Note.. there are a lot of people who work there.. not everyone can be high level management and not everyone can always be happy.... stay out of the gossip mill.. you will be fine!)

    Cons

    if you come into the company in a lower position, it takes a LOT of work to move and advance your career. If you come in mid- level... you will likely increase in ranking quicker... Negotiate well.. speak up and seek the recognition you deserve!

    Advice to Management

    Stay focused and see the goals and plans through to the end.


  4. "Great employer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good Company, well balanced strong direction

    Cons

    none that I can think of.


  5. Helpful (1)

    "Great company with people who care about the customer and their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Memphis, TN
    Current Employee - Director in Memphis, TN
    Recommends
    Positive Outlook

    I have been working at ServiceMaster full-time (More than 10 years)

    Pros

    Work life balance is important and the company strives to ensure all employees find balance. Personal and professional growth is encouraged. I have recommended the company to over 30 friends as a place to work. Three or my four children have worked for the company at entry levels while in college allowing them to experience the work environment that I have enjoyed for over 25 years.

    Cons

    Changes in senior management have occurred that resulted in loss of long term friends


  6. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Associate in Memphis, TN
    Current Employee - Telesales Associate in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceMaster full-time (More than 3 years)

    Pros

    In sales you can make as much as u can sell with no caps

    Cons

    You cant work over 40 hours


  7. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Emmaus, PA
    Current Employee - Housekeeper in Emmaus, PA
    Recommends
    No opinion of CEO

    I have been working at ServiceMaster part-time (More than a year)

    Pros

    get off whenever I ask as long as it is in a reasonable time

    Cons

    vacuum cleaners don't work very well

    Advice to Management

    get some vacuum cleaners that work

  8. Helpful (2)

    "Great local company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Kalamazoo, MI
    Former Employee - IT Manager in Kalamazoo, MI
    Recommends

    I worked at ServiceMaster part-time (More than 5 years)

    Pros

    ServiceMaster of Kalamazoo provided many opportunities for personal growth and development. On the job training with bosses that were vested in seeing you succeed. I liked the small company feel where management and employees knew each other and were working towards the same goals.

    There was also a fun company culture and opportunities to participate in company sponsored events. For instance, each year there was some kind of employee "thank you" that was sponsored by the company and gave time for food and fellowship outside of normal work hours.

    Cons

    Limited paid time off, sometimes long hours (but the bonus structure was nice when long hours / on call hours were required for disaster recovery work).


  9. "Great team environment, lots of opportunities to learn and grow!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Business Development in Portland, OR
    Current Employee - Director Business Development in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceMaster full-time (More than 3 years)

    Pros

    You are able to effect change quickly, not a lot of bureaucracy, immediate impact on peoples lives.

    Cons

    Not always a lot of information available on how to do the job.

    Advice to Management

    More training and checking in on franchises and how they are doing.


  10. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Haledon, NJ
    Current Employee - Administrative in Haledon, NJ
    Recommends
    Positive Outlook

    I have been working at ServiceMaster (Less than a year)

    Pros

    Great company to work for. Providing quality workmanship to the customer is their first priority.

    Cons

    The pay could be better.


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