ServiceSource Reviews in Denver, CO | Glassdoor

ServiceSource Denver Reviews

Updated March 15, 2017
96 reviews

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Denver, CO Area

2.6
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ServiceSource CEO Chris Carrington
Chris Carrington
44 Ratings

96 Employee Reviews

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Pros
Cons
  • Lack of upper Management Communication (in 25 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "So much room to grow!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    This company has been through the ringer in the last few years, but the opportunity to grow with the organization is insane! As they focus more and more on people and culture, in addition to making the right business moves, it's obvious this company is going places...plus, it already IS places. It's so cool that we're global and have locations all over the world. Makes me feel like there's totally a chance to move to somewhere like Dublin or Liverpool and keep my job. The CEO and other executives are on the right track, and I'm looking forward to seeing more amazing things happen to bring the whole organization together into one global machine!

    Cons

    No cons come to mind immediately, but continuing to drive toward global identity and global thinking, while acting locally, will be key to see the broader organization refine it's culture and make it better than ever.

    Advice to Management

    Continue the focus on employees, engagement, performance management and having FUN!


  2. "Sr. Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    The company supports flexibility for many jobs. Youthful culture provides lots of energy.

    Cons

    Weak senior leadership, company struggling on journey of growth

    Advice to Management

    Use the data you have and solid analysis to shape your strategy, develop tactics and then stick to the plan


  3. Helpful (1)

    "Beware, research financials thoroughly first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Downtown Denver location very near public transportation like bus, mall ride and light rail. Easy to get to. If you like technology you can get exposed to many great companies to network with- all in one stop shop.

    Cons

    Continued overspending combined with deteriorating financials and missing large deals coming in. No established company values including integrity at highest levels. Lack of clarity around vision. Often times there is not enough work to do- hard to find things to do to keep busy.

    Advice to Management

    Diligent and regular financial reviews per each and every department led from the very top- may help the company with cost control.


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  5. Helpful (2)

    "It's an entry level company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Services Specialist in Denver, CO
    Current Employee - Operations Services Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can't think of anything really

    Cons

    Do not care about employees.


  6. Helpful (4)

    "Inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Inside Sales Representative in Denver, CO
    Current Employee - Senior Inside Sales Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This job used to be a really good first job and get you exposure into the sales world. I met a lot of great people and have learned a lot. You will never feel stressed with this job.

    Cons

    This place has become very difficult to work for. They are constantly looking for reasons to not give you a good bonus and have a lot of rules. They also give promotions to people who know nothing about managing besides micromanaging but somehow become a "strategic sales manager".

    Advice to Management

    Stop trying to make this a call center


  7. Helpful (4)

    "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Denver, CO
    Former Employee - Inside Sales Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 3 years)

    Pros

    Relatively easy job to get with no experience.

    Cons

    High turnover. You don't really have a ton of control over renewals, and sometimes it felt like the amount you closed in a given quarter had more to do with luck than anything else.

    Advice to Management

    Invest in competent people instead of relying so much on temp agencies and dirt-cheap new grads.


  8. Helpful (6)

    "Immature Alcoholic Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Services Specialist in Denver, CO
    Former Employee - Operations Services Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at ServiceSource full-time (Less than a year)

    Pros

    Can learn about Lean Six Sigma, Process Architecture and Documents. Lenient about taking leisurely breaks to leave the workplace or building or taking time off.

    Cons

    Extremely low wages for the work being done and numbers expected to meet. Management is increasingly incompetent & has their favorites whom they promote and whom steal others ideas and get the credit for them. Those who carry & improve the business are never given the respect or raises or promotions they deserve. HIGH turn-over. They'll try to get you to quit if they don't like you....& they won't if you don't conform to their alcoholic middle school culture. New CEO is gradually outsourcing the business. Large amounts of people terminated without warning at a time. The people who stay and move up are of questionable character. Almost all incentives revolve around alcohol: "Beer Friday" or "Spiffs" where you are pressured to consume alcohol and if you do not, you are treated by even Management as "Anti-Social." Breeding ground for Alcoholism, Narcissism et cetera.

    Advice to Management

    Get a conscience. Stop running the place with alcoholic tyranny.


  9. Helpful (5)

    "Disorganized / Leadership Failure / In-Transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource (More than 3 years)

    Pros

    - co-workers are great
    - social atmosphere
    - company startup culture was good, but is changing quickly

    Cons

    - disorganized - management mostly replaced after company takeover
    - pay / benefits / holiday - PTO is not commensurate with competitors
    - company performance is unpredictable, many large clients are leaving or considering a leave
    - many talented sales / marketing / project planning / management / and executive employees have left the company or been replaced by patronage networks tied to new management post-takeover. Many from dish-networks

    Advice to Management

    Focus on employee needs and communication, especially important during a transition. Hiring decisions should be based on merit and expertise and not on the good-old buddy system that seems to be in place currently.


  10. Helpful (1)

    "Senior Program Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Golden, CO
    Former Employee - Senior Program Manager in Golden, CO
    Doesn't Recommend
    Neutral Outlook

    I worked at ServiceSource full-time (More than 8 years)

    Pros

    Great resources and good benefits.

    Cons

    Immature methodologies and unfair treatment from upper management. Decisions were made in my behalf without any prior discussions.

    Advice to Management

    Need escalation process when treated unfairly.


  11. Helpful (7)

    "Mostly a terrible experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Denver, CO
    Former Employee - Inside Sales Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time

    Pros

    When I began I had a phenomenal manager. It was easy to work with her and to talk through any issues that may arise. Then management changed and the company as whole went very far south.

    This companies stock will most likely increase because they are cutting ALL domestic costs. They are moving as many positions overseas as possible to save money and create rise in stock.

    Cons

    Upper management absolutely does NOT care about entry level employees. CAUTION: Do NOT work here. If you switch team or organizations, they'll give you twice the work while finding a replacement but not pay you extra during that time and will not approve overtime. The organization as a whole will use their employees as much as they can (i.e. steal ideas without giving credit, create more work than necessary for the time allowed for projects without paying overtime, etc.) and then kick you to the curb once they've exhausted anything useful from you. PTO is bad and rarely granted. They are moving all entry level jobs overseas. BE EXTREMELY CAREFUL. You will not have a voice. You will not be cared for. Upper management has to emotion or concern toward anything that happens at entry level. They will preach an open door policy; this does not exist. While you can get something to put on your resume by working here (the absolute ONLY positive of this job), your time here will drain you and jade you. I'm extremely happy that I've finally left this terrible place. if you take a job here, at the very least make it worth while by making friends as there are many nice people at entry level and they like to have fun..... outside the workplace.

    Advice to Management

    There is nothing that can be said which would be taken seriously by management. They are moving entry level positions overseas and put zero value in any entry level employee. They will do everything they can (while following HR standards) to remove anyone who "gets in the way". Management can't be trusted for anything.



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