ServiceSource Reviews in Denver, CO | Glassdoor

ServiceSource Denver Reviews

Updated September 25, 2017
111 reviews

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Denver, CO Area

2.6
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ServiceSource CEO Chris Carrington
Chris Carrington
56 Ratings

111 Employee Reviews

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Pros
Cons
  • Upper management has failed to grow their account base to keep up with Wall Street's expectations (in 32 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 28 reviews)

More Pros and Cons

  1. "Good company for first-time corporate employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewals in Denver, CO
    Current Employee - Renewals in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    Great Work Life Balance, decent benefits

    Cons

    Little communication from upper management

    Advice to Management

    Stop Micro-Managing, be open to ideas from subordinates


  2. "Operations Services Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    The work is easy, company is fairly relaxed.

    Cons

    1LM managers need to get a bit better.

  3. Helpful (1)

    "Loss of Reality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Specialist in Denver, CO
    Current Employee - Operations Support Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Downtown
    Decent benefits
    Easy going work environment

    Cons

    Facilities are run down
    Upper management is inadequate
    You can't even get ice for your water half the time

    Advice to Management

    Read a book about the stock market and "typical" reactions. Your interpretations of "the street" are about as accurate as your interpretations of the proper way to treat your employees, they're both rather ridiculous.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time

    Pros

    Exposure to top management, internal promotion and growth opportunities, casual attire (for most teams), fun and energetic culture

    Cons

    The company's future financial outlook isn't great. The HR page says they provide tuition assistance for continuing education, but it's really management's discretion, so don't count on it.

    Advice to Management

    Growth is great, but costs grow too. Focus on profitability to attract investment and talent.


  5. "Good place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success in Denver, CO
    Current Employee - Customer Success in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Great coaching and development. You can learn a lot about the world of renewals and managers are very open to getting you to a different role or helping you move towards overall career goals.

    Cons

    Depends a lot on what team you're on. If you're on one with frustrating people or a difficult client it can be a drag to go to work. Pay is not great across the board either.


  6. Helpful (4)

    "Short Sighted Gains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than 5 years)

    Pros

    Great atmosphere and good benefits

    Cons

    Upper management has failed to grow their account base to keep up with Wall Street's expectations. While current business has continued to grow and streamline they make up for the gap by taking this out of sales payouts.

    Advice to Management

    While this strategy to limit payouts works for margins in the short term top talent is leaving the company in droves for greener pastures. If you feel that you must limit sales spending I suggest increasing base comp while making the bonus less attainable.


  7. Helpful (4)

    "No Career Growth Opportunity; Get out while you can!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Sales Manager in Denver, CO
    Former Employee - Strategic Sales Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (Less than a year)

    Pros

    Good place to gain some big client experience early on in your career.

    Cons

    Poor business model, poor upper management, VMWare team used to be the creme of the crop and the business decisions have pushed out all of the talent that used to be on the sales floor. Current structure is un-sustainable, waste of talent.

    Advice to Management

    Move on. ServiceSource's structure and future has not been able to keep up with the Denver market. Compensation and career growth will not be able to catch up.

  8. Helpful (7)

    "Struggling company heading down hill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Customer Success in Denver, CO
    Current Employee - Senior Manager Customer Success in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Great, buy dwindling, customer base of who's who in big tech companies and other big logos. Still time to set things right.

    Cons

    Not creating value for customers anymore. They can do the same stuff in house and better than we can. Get serious about offering more valuable services.

    Advice to Management

    Remove some layers of leadership that are not being honest about the business. Go talk to customers and employees.


  9. Helpful (4)

    "Just plain Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Cannot think of any positives. I would say downtown location however they should be in a less expensive area given where they are financially.

    Cons

    Senior leadership team is out for themselves. Never met a more selfish group of leaders. In in just for themselves.

    Advice to Management

    Invest in getting some ethical core values created. Replace entire senior leadership team in Denver. Thing is, the senior leadership team does not care about ethics and truthfulness so they would not invest in values creation. All they care about is themselves and nice things the company simply cannot afford. High turnover as employees learn what kind of place they are working for.


  10. Helpful (6)

    "Changing for the worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Denver, CO
    Former Employee - Business Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook

    Pros

    Was a good first adult job to have. Great for resume and skill building, and the social situation was quite nice.

    Cons

    No opportunity for advancement unless you cozy up to 2 specific people. Jobs are being transferred to Kuala Lumpur at an increasing pace. Low pay and lots of work.

    Advice to Management

    Sell to a larger company as soon as possible, because the company is in a death spiral loosing customers and laying off employees.


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