ServiceSource Reviews in Dublin, Ireland | Glassdoor

ServiceSource Dublin Reviews

Updated March 9, 2017
64 reviews

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Dublin, Ireland Area (Ireland)

2.5
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
29 Ratings

64 Employee Reviews

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Pros
Cons
  • Lack of upper Management Communication (in 27 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 25 reviews)

More Pros and Cons

  1. "great place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Great environment and good people to work with.
    strong focus on development, wide range of classroom courses and online trainings are available so you get what you put in to it
    people-centric management
    New CEO and team, have a clear vision and is delivering on said vision.

    Cons

    as most sales businesses you have year end around Christmas so no travel for the holidays.
    would like a week more of holiday,

    Advice to Management

    Management is generally dedicated and engaged, and driven to help employees succeed. There is a people first atmosphere which fosters strong buy in. at least in the teams I have worked with. So keep it up!!!


  2. "Tremendous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Dublin, Co. Dublin (Ireland)
    Current Employee - Renewal Sales Representative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Staff fluctuation is extremely high throughout the site, which opens employment opportunities.
    Productivity is measured by mouse-clicking & typing.
    Lovely food-market across the street on Friday's.
    Facility manager is very well organised.

    Cons

    Management relies on word of mouth.
    Lower management isn't based on skills, more on who's hasn't left.
    No clear guideline in terms of best practise.
    Acknowledgement/ appreciation of achievements do not exist, particular if somebody's leaving, even paid- bonus are requested back. Just wondering how legal that is?
    Lack of communication transparency.

    Advice to Management

    Which? They are all gone, or newish within the company/ their positions themself. Basic manners.
    Answer questions you have been asked, in full polite sentences.
    Don't send Emails with only one word.
    And respect a "subject-line" it's not meant to be used as command box.


  3. "Good as a first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Dublin, Co. Dublin (Ireland)
    Former Employee - Inside Sales Representative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ServiceSource (More than a year)

    Pros

    Lots of freedom
    Easy interview
    Good atmosphere

    If you are looking for a bridge to a better company this is the best opportunity
    extremely easy
    not very demanding

    Cons

    Not transparent
    Lots of people decided to left due to career opportunity changes

    Advice to Management

    As if you would listen...


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  5. "A nice place to work in"

    Star Star Star Star Star
    Former Employee - Operations Services Specialist in Dublin, Co. Dublin (Ireland)
    Former Employee - Operations Services Specialist in Dublin, Co. Dublin (Ireland)

    I worked at ServiceSource (Less than a year)

    Pros

    Good environment to work in
    The people there are great to work with

    Cons

    Better communication between management and employees on future plans


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    training for staff; industry learning

    Cons

    Progression; ability to transfer from one location to another


  7. Helpful (1)

    "Quite an experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Representative in Dublin, Co. Dublin (Ireland)
    Former Employee - Senior Sales Representative in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 3 years)

    Pros

    You meet great people. Multicultural environment. Free coffee, happy hour monthly and social events to bring a balance to the work aspect.

    Cons

    The changes over the last 3-4 years with management has had an impact. The target calculations has made it more difficult to achieve team and individual targets quarter on quarter. Some strong players have left. It is getting increasingly difficult to keep reps motivated as there's no much benefit left.
    Can feel a bit stuck at a senior rep level if your pdp includes wanting to become an SM.

    Advice to Management

    Remember the core values: including do the right thing!


  8. Helpful (5)

    "I don't recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Representative in Dublin, Co. Dublin (Ireland)
    Former Employee - Senior Sales Representative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ServiceSource full-time

    Pros

    Coffee machine, heating, office located near the green Luas stop. Friday food market located nearby.

    Cons

    Well, I don't want to repeat myself but the management is rotten to the core. If you have ever worked in a decent company you won't like working in Servicesource. Too much backstabbing and promoting the brown noses who lack intelligence and any ethics and morals.
    I find it very disgusting that some reviews appear to have been written by senior management to even out the reviews on this site all saying that the biggest issue is that some people have a negative attitude!! Not actually realizing that these people are the brightest individuals already looking for new jobs because they find the work environment impossible to work in. If you want to change the reviews on this site, change the way you treat your staff and get rid of most of middle management. And tell the truth to the people who are applying for the role in sales, it is not sales, it is a renewal role that requires very little selling. A computer software could easily do the same role via email communication.

    Advice to Management

    Poor attitude towards staff equals unhappy staff. Start trating people as humans, not as numbers.


  9. Helpful (1)

    "Would never recommend to a friend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Sandyford (Ireland)
    Current Employee - Renewal Sales Representative in Sandyford (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    They sometimes spare a bit of money to go out. Thats about it.

    Cons

    Very very few promotions unless you "hang" with the right crowd. Also its being turned into a call centre. Thos is why most people look for a new job after a year. Including myself.

    Advice to Management

    Dont make the amout of calls made and emails sent part of the targets.


  10. Helpful (1)

    "A great stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Dublin, Co. Dublin (Ireland)
    Current Employee - Account Manager in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    For a first sales job in Dublin it is a great opportunity to start with service source as per you would manage a large account. Service source's business is to manage company's licence renewals.

    Cons

    Not transparent enough on your career plan, give you a small door of leading projects, ask you to keep quiet and keep all client's information inside.

    Advice to Management

    This is not a company where you can shine, lead projects and involve quickly.


  11. "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time

    Pros

    Opportunity to develop your current skill-sets while adopting and availing of resources available to attain new skills across Sales, Pipeline Management, CRM's to name just a few!
    Working with most of the biggest logo's in the IT Industry is in-valuable and with the right attitude can be a real chance to connect with key people within your client account.
    A multi-cultural environment, a lot of fantastic and talented people from around the world and plenty opportunities to interact and foster friendships

    Cons

    Can be difficult to escape the negativity of individuals who have a self-entitled and poor attitude, advise to separate yourself from this type of person, and make the most of opportunities that are available if you apply yourself with the right values and can-do mindset.

    Advice to Management

    Be visible and communicate important messaging within the right time-frame to ensure there is no ambiguity.
    Managers at the first level available should also be assessed within the first 1-2 years of their appointment, this would show employees that structure and guidelines around performance & behaviors are monitored at all levels.
    Bring back " A day in the life "!!


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