ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated December 14, 2017
122 reviews

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ServiceSource CEO Chris Carrington
Chris Carrington
71 Ratings

122 Employee Reviews

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Pros
Cons
  • Upper management has failed to grow their account base to keep up with Wall Street's expectations (in 33 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 28 reviews)

More Pros and Cons

  1. "Communication to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time

    Pros

    Break room entertainment, Free canned water

    Cons

    ServiceSource has no room for growth, They look at candidates externally before internally for Jobs. To many chiefs not enough Indians. The company has tried to grow but don't want there top people to grow with them. Also pay anywhere from 300 to 400 a month parking out of your own pocket. There is not a whole lot to rave about working for ServiceSource. This is a job that people ask how is work I say its a job nothing more.

    Advice to Management

    Rethink the vision and look internally at what may grow ServiceSource.


  2. Helpful (1)

    "Loss of Reality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Specialist in Denver, CO
    Current Employee - Operations Support Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Downtown
    Decent benefits
    Easy going work environment

    Cons

    Facilities are run down
    Upper management is inadequate
    You can't even get ice for your water half the time

    Advice to Management

    Read a book about the stock market and "typical" reactions. Your interpretations of "the street" are about as accurate as your interpretations of the proper way to treat your employees, they're both rather ridiculous.

  3. Helpful (4)

    "Just plain Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Cannot think of any positives. I would say downtown location however they should be in a less expensive area given where they are financially.

    Cons

    Senior leadership team is out for themselves. Never met a more selfish group of leaders. In in just for themselves.

    Advice to Management

    Invest in getting some ethical core values created. Replace entire senior leadership team in Denver. Thing is, the senior leadership team does not care about ethics and truthfulness so they would not invest in values creation. All they care about is themselves and nice things the company simply cannot afford. High turnover as employees learn what kind of place they are working for.


  4. Helpful (1)

    "Capricious business practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Nashville, TN
    Current Employee - Renewal Sales Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Enjoyable coworkers. There are games in the office like foosball and ping pong. They provide free coffee. Dress is extremely casual most of the time

    Cons

    Very low pay. High stress. Will increase quotas to unattainable amount because the company can not afford to pay out bonuses

    Advice to Management

    Stop trying to manage actions and focus on results


  5. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than 3 years)

    Pros

    Used to be a good environment

    Cons

    SREV Cares is the slogan, unfortunately, that's all it is.

    Advice to Management

    This company is not scalable like other companies, it is a niche and needs to be managed and run that way. Treat your employees like your customers. Then maybe you could reduce the churn that HR should really be concerned about.


  6. Helpful (5)

    "Don't Bother, there are plenty of other companies in Denver hiring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    They just remodeled their offices, even though they are laying off employees and pushing back merit increases time and time again. So forget the career advancement opportunities and pay increases, you'll have a great office to work in. Yay!

    Cons

    Clients are taking back the size of work initially given to ServiceSource, which leads to...
    Layoffs - 100+ employees just axed in May.
    Merit increases were delayed last year, and are non-existent this year as they are pushing them back to 2018, supposedly.
    Employees are seeing the writing on the wall and leaving left and right (of which I am one), which is further negatively impacting the existing employees (sorry team).

    Advice to Management

    The more you gut the employee ranks, the more de-motivated the existing employees will be, which will lead to more customer sat issues, which will lead to more churn, which will lead to more layoffs. Good luck stopping the downward spiral you've started.


  7. Helpful (2)

    "Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to get your foot in the door

    Cons

    None at this point in time

    Advice to Management

    Planning

  8. Helpful (5)

    "Own Worst Enemy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    • Flexible PTO Policy
    • Casual Dress Code
    • Reliable Work Hours (8-5, M-F, Holidays off)

    Cons

    ServiceSource is it's own worst enemy. At the top, it's staffed with directors who prefer to stroke their own ego in place of enacting actual change. In the middle, it's full of managers with no real leadership experience who only know how to run a business one way: into the ground.

    This company boasts about how much money they "invest" in new projects, systems, and infrastructure but has no idea how to use any of it effectively. They're the obnoxious guy with no personality at the bar bragging about his new Mercedes and how much he lifts at the gym.

    You'll hear a lot of phrases like "growth" and "development". Don't be fooled, the only growth and development you'll receive from your manager is the opportunity to do more work for the same below market pay as they continue to outsource and lay people off.

    As a new hire, you'll receive the standard company on-boarding:
    1. Welcome! We're cool because we have a ping pong table and have beer on Fridays...sometimes.
    2. Here's a phone, call people - we have numbers to hit!
    3. Actual training? Maybe later. Also, why aren't you hitting your number?

    At the end of the day, ServiceSource begs for and needs change, but directors and managers punish anything outside it's current standard operating procedure.

    Advice to Management

    Stop beating the dead horse of buzzwords and phrases you learned in your Introduction to Business class 10 years ago and actually do something. Action (or lack of) will always speak louder than words.


  9. Helpful (2)

    "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time

    Pros

    The Pro is that it feels like college. A lot of free food and drinks.

    Cons

    The Con is that it feels like college. You get the point. Some people want that but I didn't feel motivated to grow.

    Advice to Management

    The job isn't glamorous but you may want to add some professionalism. I felt like a washed up employee who couldn't make it in another profession.


  10. Helpful (1)

    "Senior Operation Services Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Flexible and steady weekly schedule

    Cons

    Employees are underpaid. Management is seriously lacking in experience. There is a lot of talk and no follow through. I would highly suggest that you DO NOT work here. There are really no growth opportunities.

    Advice to Management

    Communicate with the employees. Recognize your employees for the actual work they do.


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