ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated October 12, 2017
189 reviews

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3.0
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ServiceSource CEO Chris Carrington
Chris Carrington
65 Ratings

189 Employee Reviews

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Pros
Cons
  • Upper management has failed to grow their account base to keep up with Wall Street's expectations (in 32 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 28 reviews)

More Pros and Cons

  1. "Still Learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Manager in Nashville, TN
    Former Employee - Sales Operations Manager in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    Majority of the people and atmosphere will keep you coming back to work with a smile on your face. The community aspect is something that I will miss without a doubt.

    Cons

    Leadership changes occur so often the company feels like it's changing direction too much each year. The messaging of what is important can get lost in the shuffle and over time I didn't identify with the company or it's mission like i did as a new employee.

    Advice to Management

    Lift up the managers that do well for their people and lead by example, rather than those that fit the right group. I felt there was a pattern of people moving up that didn't put in 100% but they knew the right people or went to the right company activities. There's something to be said for networking but that shouldn't be the only aspect of a good manager, and more weight should be put on those that put their people before themselves.


  2. "Director Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work schedule and balance

    Cons

    Eliminated many remote roles including mine

  3. "Great place to Kickstart a career in corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Nashville, TN
    Current Employee - Client Services Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    Access to some of the biggest names in the tech industry. Decent pay. Relaxed environment, young culture, tons of outings, flexible schedule.

    Cons

    When compared to the work your counterparts do at the client facilities, you realize you are woefully underpaid and underappreciated. This usually happens about half a year to a year in. At this point, it's easy to lose focus or faith and its why you see so much churn.

    Advice to Management

    Upper management is so far removed at this point and disagreeing with their values or direction is a cardinal sin. Perhaps they should hop on a couple accounts and really live through a training cycle and work a few accounts. I think they'd be surprised at the reality of what our days are composed of.


  4. Helpful (1)

    "Great Entry Level Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Specialist in Nashville, TN
    Current Employee - Sales Account Specialist in Nashville, TN
    Recommends
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Great culture and relaxed environment

    Cons

    Compensation is slightly lower than competitor market, great for inexperienced/entry level opportunity.


  5. "no growth"

    StarStarStarStarStar
    Former Employee - Account Manager in Nashville, TN
    Former Employee - Account Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource (More than 3 years)

    Pros

    good place to start out of college

    Cons

    no future or growth in this company

    Advice to Management

    invest in your employees


  6. "Good launchpad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of available client teams to work on, some growth opportunities, good culture

    Cons

    They try to screw you on pay, communication is horrible, better pay elsewhere

    Advice to Management

    Be more open and clear, pay people what they're worth


  7. "Great training, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at ServiceSource full-time

    Pros

    Good place to learn the ropes of the business world

    Cons

    Low pay, low opportunity to grow. Get in and get some experience and then move on

  8. Helpful (2)

    "Renewal Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Peers, work culture, lax environment.

    Cons

    Bad business practices, promotional basis unequal, low pay.


  9. "echoing what I've read."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time

    Pros

    Youthful teams, lots of camaraderie, a lot of attempts to be a cool, fun place to work.

    Cons

    I was at the company the quarter before the ipo, and it was awesome. I was still learning my role, but my team hit its number, and we all went out on the town on company expense. Beer o'clock was a neat bonus, and the sales and team bonuses were not massive, but were regular. That cool fun company that treats its employees well...slowly disappears each quarter past the IPO. No more outings for a team hitting its number, bonuses started having "gotcha clauses" that were never outlined in advance...

    Someone else on here said your experience has everything to do with your manager. If you work for a great manager, the company is fine/ok. If your manager is only mediocre, the place becomes a drag. That was definitely my experience.

    Advice to Management

    Train your managers and pay your bonuses (or get rid of the program).


  10. Helpful (4)

    "Short Sighted Gains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than 5 years)

    Pros

    Great atmosphere and good benefits

    Cons

    Upper management has failed to grow their account base to keep up with Wall Street's expectations. While current business has continued to grow and streamline they make up for the gap by taking this out of sales payouts.

    Advice to Management

    While this strategy to limit payouts works for margins in the short term top talent is leaving the company in droves for greener pastures. If you feel that you must limit sales spending I suggest increasing base comp while making the bonus less attainable.


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