ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated March 24, 2017
169 reviews

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3.0
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ServiceSource CEO Chris Carrington
Chris Carrington
56 Ratings

169 Employee Reviews

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Pros
Cons
  • Lack of upper Management Communication (in 25 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 25 reviews)

More Pros and Cons

  1. "Relaxed Culture but Micromanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Nashville, TN
    Current Employee - Renewal Sales Representative in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    -relaxed dress code
    -fun/young environment
    -developed understanding of quota/forecasts/pipeline management

    Cons

    -bad data
    -high level of micromanagement
    -retention rate


  2. "Great Company to Start your career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Nashville, TN
    Former Employee - Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    Decent compensation. Great atmosphere. Your colleagues make the job more pleasant than it actually is.

    Cons

    Not much room for upward mobility. The base compensation leaves a lot to be desired.

    Advice to Management

    Invest in the people that work for you. Pay them what they are worth and you will keep some of the better employees that I have seen walk out of the door due to lack of compensation.


  3. "Sales Manager I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    15 days PTO, Employee Stock Purchase Plan, good health benefits, 10 vacation days, additional half days off for hitting your number, flexible schedule, low stress, good experience

    Cons

    Constant change, poor communication from all levels, bonus structure always changes and usually for the negative, good performance isn't rewarded how it should be, high attrition rate.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Success Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great evironment, people, leaders, and work.

    Cons

    Pay, sometimes micromanaged, and quotas.


  6. Helpful (2)

    "Servicesource"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Young culture
    Laid back environment
    Get access to a gym in the next door building

    Cons

    Managers are not leaders and do not know how to manage.

    Advice to Management

    Get new management.


  7. Helpful (2)

    "Great "Starter Job""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Inside Sales Representative in Nashville, TN
    Current Employee - Senior Inside Sales Representative in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Young & upbeat company culture

    Cons

    Monotonous; Limited opportunities for growth if you don't want to move into management; Frustrating bonus model.


  8. Helpful (2)

    ""No!" Does Not Mean Later..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at ServiceSource (More than 3 years)

    Pros

    Relaxed culture, proximity to great eateries and venues, good entry level job, but once you've gotten the experience, get out.

    Cons

    A lot of management lacks professionalism and skills to properly lead a team, pay, disorganization, micromanagement

    Advice to Management

    Make an effort to learn more about the accounts you manage, think outside of the box, not every team can be managed with a call quota-approach


  9. Helpful (2)

    "SSI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    - Great environment
     - can have fun with team depending on manager
     - very involved with charity organizations
     - decent amount of PTO

    Cons

    - harder process to be promoted
     - compensation is only tiered to account load on specific teams
     - you are always the middle man

    Advice to Management

    Focus on giving rewards to people who hit their numbers and not those who make the most calls.


  10. Helpful (2)

    "Good culture, terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Loved my coworkers- tons of hardworking driven people to surround yourself with.

    Cons

    Micromanage and favor certain employees.

    Advice to Management

    It's not a popularity contest. Some of your best employees are leaving because they see less for people moving to management.


  11. "Decent starting job. Lax enviroment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource as a contractor

    Pros

    Relaxed atmosphere
    Paid leave
    Decent starting pay for the positions

    Cons

    Micromanagement
    Unreal expectations
    No work from home opportunities



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