ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated September 13, 2017
642 reviews

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2.7
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ServiceSource CEO Chris Carrington
Chris Carrington
306 Ratings

642 Employee Reviews

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Pros
Cons
  • Upper management has failed to grow their account base to keep up with Wall Street's expectations (in 31 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 28 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at ServiceSource full-time

    Pros

    Good career opportunities, good culture

    Cons

    Some favoritism and political chicanery

    Advice to Management

    try to be consistent and stick with one strategy. There is too much swinging from one thing to another.


  2. Helpful (1)

    "Great Entry Level Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Specialist in Nashville, TN
    Current Employee - Sales Account Specialist in Nashville, TN
    Recommends
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Great culture and relaxed environment

    Cons

    Compensation is slightly lower than competitor market, great for inexperienced/entry level opportunity.

  3. Helpful (3)

    "Good place to learn the basics but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Dublin, Co. Dublin (Ireland)
    Current Employee - Sales Representative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Used to be a friendly environment
    Market on Fridays nearby
    Lots of people from around the world with different backgrounds

    Cons

    Getting worse and worse quarter after quarter
    They're trying to lower our bonuses or to always make it harder for us to reach the 80% needed (used to be 50% to activate bonus 2 years ago)
    Management is good/effective on some accounts and absolutely stupid on others (micro management/managers listening to your calls, telling you what to do and when, looking at your screen while you're working etc...)
    They recently started tracking productivity but their tool isn't accurate and not effective (for example you take a day off and they tell you "careful your productivity dropped"...), you need to click your mouse every 4mins even if you're on a call, the result is that people got more demotivated. Less people want to attend certain meetings/activities because it will lower their productivity.
    They can't keep people for long since the salaries aren't very competitive and everybody is aware that this company is doing worse and worse quarter after quarter.
    Poor program to evolve in the company

    Advice to Management

    Make sure your managers know what they're doing and are qualified to actually communicate with a team
    Learn how to communicate with your company and motivate your staff instead of telling them "love it or leave it"


  4. Helpful (2)

    "Renewal Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Liverpool, England (UK)
    Current Employee - Renewal Sales Representative in Liverpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Good work environment, a lot of different cultures and different people. If you come from abroad, it's easy to get to know people as a lot of people are in the position you are of having moved to the UK recently. A young environment, company does a lot of things to make you happy.

    Cons

    They say you work independently, in charge of you own days. Yet they monitor your productivity and call-time. If you are below their demands, they will put you on a "Performance Improvement Plan", even if you reach your targets every quarter. Little room for working your way up, as there aren't really that many different position to grow too, although they would like you to believe so. The work itself is not fulfilling at all, and the pay is bad too considering you work 8-5 every day. They have a bonus arrangement for every quarter where you can earn some extra cash, but they make the targets impossible.

    Advice to Management

    Get rid of the monitoring, start trusting your employees, and make realistic targets.


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Dublin, Co. Dublin (Ireland)
    Former Employee - Inside Sales Account Manager in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource full-time (More than 3 years)

    Pros

    Good compensation and benefits for entry level employees. Outsourcing company that delivers selling services to top IT companies. Good career path.

    Cons

    Since it went public a few years ago, policies adapted to the evergrowing third party interests, as it happens with most companies.


  6. "Operations Services Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    The work is easy, company is fairly relaxed.

    Cons

    1LM managers need to get a bit better.


  7. "no growth"

    StarStarStarStarStar
    Former Employee - Account Manager in Nashville, TN
    Former Employee - Account Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource (More than 3 years)

    Pros

    good place to start out of college

    Cons

    no future or growth in this company

    Advice to Management

    invest in your employees

  8. Helpful (1)

    "Loss of Reality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Specialist in Denver, CO
    Current Employee - Operations Support Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Downtown
    Decent benefits
    Easy going work environment

    Cons

    Facilities are run down
    Upper management is inadequate
    You can't even get ice for your water half the time

    Advice to Management

    Read a book about the stock market and "typical" reactions. Your interpretations of "the street" are about as accurate as your interpretations of the proper way to treat your employees, they're both rather ridiculous.


  9. Helpful (2)

    "Turning into a Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than 8 years)

    Pros

    Downtown location, relaxed attire, younger workforce

    Cons

    Low pay for "sales reps" well below norm, moving from sales center to call center, forced to make minimum number of calls a day. No real opportunity for advancement.

    Advice to Management

    Stop micromanaging and forcing a minimum number of phone calls and moving towards a call center if you want to keep top performers. Bring back the atmosphere like it was before going public.


  10. Helpful (6)

    "IT Sales Support Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Sales Support Manager in Liverpool, England (UK)
    Current Employee - IT Sales Support Manager in Liverpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    Client training is extremely 100% great, free coffee & tea, staff are friendly.

    Cons

    The company does not look after their staff or pay what we deserve, we are treated like slaves in this company and are required to invest long hours towards end of quarter for client needs yet they don't increase salary or pay overtime.

    When you ask line managers for support the attitude that they have is not enough time for 121 so you are always palmed off and left dealing with issues on your own accord.

    The Wall Street stock is down at the lowest it has ever been and they wonder why this is??? it is very simple to understand, look after your staff and they will look after your business and drive to do well if they are respected and appreciated as equal human beings, I would recommend to work for this company as a short term stepping stone as there are no career progressions or pay rises as they are down sizing the business by making staff redundant to then employ from external at a lower base salary.

    Advice to Management

    Management need more training on how to be managers as the only thing they can do is manage work load no humans. If Service Source is to be successful then they need to take a look at the people who drive the business and respect those who are willing to loose thumb and nail to progress.


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