ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated May 25, 2017
594 reviews

Filter

Filter

Full-time Part-time

594 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Lack of upper Management Communication (in 27 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 25 reviews)

More Pros and Cons

  1. "Great company, not enough money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Services Senior Specialist in Nashville, TN
    Current Employee - Operations Services Senior Specialist in Nashville, TN
    No opinion of CEO

    I have been working at ServiceSource full-time (More than 5 years)

    Pros

    Laid-back environment, great benefits, gives back to the community.

    Cons

    Compensation is very low compared to the surrounding companies.


  2. Helpful (8)

    "Mostly a terrible experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Denver, CO
    Former Employee - Inside Sales Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time

    Pros

    When I began I had a phenomenal manager. It was easy to work with her and to talk through any issues that may arise. Then management changed and the company as whole went very far south.

    This companies stock will most likely increase because they are cutting ALL domestic costs. They are moving as many positions overseas as possible to save money and create rise in stock.

    Cons

    Upper management absolutely does NOT care about entry level employees. CAUTION: Do NOT work here. If you switch team or organizations, they'll give you twice the work while finding a replacement but not pay you extra during that time and will not approve overtime. The organization as a whole will use their employees as much as they can (i.e. steal ideas without giving credit, create more work than necessary for the time allowed for projects without paying overtime, etc.) and then kick you to the curb once they've exhausted anything useful from you. PTO is bad and rarely granted. They are moving all entry level jobs overseas. BE EXTREMELY CAREFUL. You will not have a voice. You will not be cared for. Upper management has to emotion or concern toward anything that happens at entry level. They will preach an open door policy; this does not exist. While you can get something to put on your resume by working here (the absolute ONLY positive of this job), your time here will drain you and jade you. I'm extremely happy that I've finally left this terrible place. if you take a job here, at the very least make it worth while by making friends as there are many nice people at entry level and they like to have fun..... outside the workplace.

    Advice to Management

    There is nothing that can be said which would be taken seriously by management. They are moving entry level positions overseas and put zero value in any entry level employee. They will do everything they can (while following HR standards) to remove anyone who "gets in the way". Management can't be trusted for anything.


  3. Helpful (4)

    "Don't Expect Much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Services Specialist in Nashville, TN
    Former Employee - Senior Operations Services Specialist in Nashville, TN
    Doesn't Recommend
    Disapproves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Great Benefits
    Casual Dress Code
    Job Can be Easy and Relatively Low Stress (Varies by account)
    Decent Amount of Outings and Spiffs for Employees

    Cons

    Operations has no room for advancement. Once you get to senior, which is not particularly hard, you're done. The company embraced hyper-capitalism once the CEO change happened in early 2015, jobs have been cut or outsourced, and promotions and raises are consistently delayed if they ever happen in the first place. Wages are quite low, and being a sales company, you don't matter if you aren't in sales. If you're in operations and want to move up, you have to get into sales or into one of the ops-adjacent areas like sales operations, but those positions are few and far between. You learn very specific processes that have little to no applicability outside of your account; don't expect to pick up transferable skills. There's little nuance to what you do; most of the time you're droning to hit production metrics. But there is no pay differential for higher complexity accounts, you make the same as someone who is expected to do far less with no reward. The company overall has high turnover, because the majority of the people there are always looking for another job.

    Advice to Management

    Get some kind of career path growth available for operations outside of the lucky few managers left if you are not going to send the whole organization overseas eventually. Stop delaying and being ambiguous about raises and realize that replacing the carpet doesn't do anything tangible for your employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Young and Energetic, but not a Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Account Manager in Nashville, TN
    Former Employee - Senior Sales Account Manager in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource (More than 3 years)

    Pros

    Average age is about 25 in this place, so if you are fresh out of college and like the frat boy type work environment this would be perfect. They have beer Fridays!, Bonus incentive is through the roof and you can make a lot of money as a sales rep. Fun company that and coworkers that become your actual friends. Casual dress every day!

    Cons

    Not very professional, high turnover rate. As quick as they hire you they can fire you even quicker for not attaining your quota. Very unfair with management matriculation. You are in the middle of downtown so be prepared to walk from the parking garage a few blocks away. You are sometimes staying late during End of Quarter to hit your numbers, and not always paid for it.

    Advice to Management

    Listen to your employees


  6. Helpful (4)

    "Senior Operations Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Senior Specialist in Madison, TN
    Current Employee - Operations Senior Specialist in Madison, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    A very steep learning curve which forces employees to branch out and become experts in many different CRM systems.

    While being contracted to different corporations you gain a much broader perspective on how business is done.

    Working with large sets of data and becoming an expert with spreadsheets (Excel) has made me confident that I can analyze and organize any project efficiently and accurately.

    Cons

    After 2 full years of providing excellent service and earning multiple rewards for outstanding achievement I received no performance bonuses and found very few opportunities for advancement that weren't earmarked for employees with personal connections to the management team.

    Advice to Management

    Talent should be scouted from within the company. While working with SSI I have learned to program in 3 languages and have created multiple time saving tools to support my team. My reward for this service was a plaque for "Above and Beyond Service" with no name on it and no other incentive to speak of.


  7. Helpful (1)

    "Strategic Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Good place to start career. Nice crash course in entry level B2B interaction. Fun enviroment. Fun people to work with. Nice benefits. Lax work enviroment in most regards

    Cons

    Not enough pay to keep talent. Nashville isn't the cheap town it once was. It's time to re-evaluate salary. Not organized.

    Advice to Management

    Don't string reps along. Be upfront and honest with them when you can. Recognize this role for what it is.


  8. Helpful (1)

    "A company going after its great potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Leadership team: This team is honestly the best group of execs I've encountered, including several in the Denver area. They are very strategic, fair, care about their employees and have a clear vision on where they want to take the company.

    - Benefits are great, and according to the execs, will be even more flexible of a work environment in the future.

    - Growing rapidly with two recent global office openings

    - Uniquely solves growing problem for B2B enterprises, which means big potential for employees

    - Lots of opportunity to expand and get experience beyond current role

    - Clear career paths that employees can influence

    - New HR org and young employee-base make it a very fun culture - lots of social activities and overall fun atmosphere

    Cons

    - Global employee base skews very young (as a lot of others have said, it's a great place to break into the corporate workforce), which is not, itself, a con, but with so many people competing to grow their careers, makes it necessary to truly earn your raises, promotions, comp, etc. Hard work is consistently rewarded; mediocre work and negative attitudes are not.

    - There is A LOT going on. Again, not a con in itself, but really not for people who can't move quickly, make decisions fast and execute.


  9. Helpful (1)

    "Service Source Customer Success Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in San Francisco, CA
    Former Employee - Customer Success Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource (More than a year)

    Pros

    The C-level team is one of the best I have ever worked with at any company. They were brought on throughout 2015 and were digging in as soon as each of them were hired by the CEO.

    Cons

    Company going through a transition due to bad sales year in 2014. This caused uncertainty and insecurity. A tough place to be after being reassured that all was well.

    Advice to Management

    To the C-level branch, keep doing what you are doing


  10. Helpful (14)

    "No growth, No Raises, No Honesty, Does not value employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Laid back environment with team/office outings. Easy way to ease into corporate life, meetings, conferences, presentations, etc.

    Cons

    They lie and say the company is doing well but turn around and tell management there is no money for promotions or raises. Leadership instructed managers to give lower scores on annual employee evaluations so promotions/raises would not have to be given. They could have been honest about it and still evaluated everyone accurately but they would rather lie and tell a great employee they are just "ok" and need improvement. So deceptive.

    They also pay half of what other companies pay for the same roles. This is why they love new grads... They pay them pennies with huge workloads and are none the wiser.

    Advice to Management

    Trust goes both ways. Trust and value your employees and they will do the same to you. The best people are walking out the door because they are not valued, respected, or compensated.


  11. Helpful (3)

    "No Transparency, Lacking competent Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    The culture is great for someone just of college or someone who desires a very laid back atmosphere. Benefits are decent. The best thing about about the company is how much you learn and the ability to cross-train on multiple accounts. The knowledge you gain from the company to move onward is invaluable.

    Cons

    Working across multiple accounts in the company the common theme is the lack of transparency. It is vital that everything agreed upon is in writing. There is little control in terms of protecting yourself and your commissions. Describing first line management overall as poor is an understatement. The issue is the lack of experience. You have young adults coming out of college into in some cases there first "real" job. They work hard get promoted within the year or 2 at the most and enter in what is called an ELP program (Emerging Leaders Program). The program last about a quarter (2 at the most) and you are now qualified to lead a team. This program is fine in terms learning upper management skills ( Forecasting, QBR's, Engaging the Client, Invoicing etc.) but it does not teach they up and coming managers how to manage people or even how to deal with issues or resolve with competence. Majority of turnover is due to poor management and lack of communication.


Showing 594 of 600 reviews
Reset Filters