ServiceSource Reviews in San Francisco, CA | Glassdoor

ServiceSource San Francisco Reviews

46 reviews

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San Francisco, CA Area

3.5
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ServiceSource CEO Chris Carrington
Chris Carrington
24 Ratings

46 Employee Reviews

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Pros
  • Work environment was very appealing (in 46 reviews)

  • Work life balance offered when you are working in Service Source (in 19 reviews)

Cons
  • Upper management has failed to grow their account base to keep up with Wall Street's expectations (in 30 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 27 reviews)

More Pros and Cons

  1. "Great Value Proposition, Lacking Vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - File Clerk II in San Francisco, CA
    Former Employee - File Clerk II in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Great value proposition delivering real value and revenue growth for the world's largest tech and service providers.

    Cons

    Leadership and change. Constant change. Lack of vision and mission direction from leadership.

    Advice to Management

    Need a corporate vision and strategy to guide and inspire everything the company and the employees do. Constant change amidst lack of direction kills effectiveness and productivity. As in sports, a great coach can inspire a team to greatness. Take the 2016 LFC team for example. They clearly have a vision of what they want to achieve and are killing it.


  2. Helpful (3)

    "disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Data Team Lead in San Francisco, CA
    Former Employee - Data Team Lead in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at ServiceSource (Less than a year)

    Pros

    start-up type environment, fast paced

    Cons

    priorities would change at the last minute, very unsettling

    Advice to Management

    get it together

  3. "Too much of everyone doing their own thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Autonomy is fairly plentiful which means one can work on things that aligned with their specific agenda.

    Cons

    Autonomy unchecked is not good, especially when teams fail to work with each other, leveraging their experience and expertise to help one another, it becomes a free for all. Leadership is a bit myopic in this area and if they could see what is going on, perhaps they could succeed at a faster rate.

    Advice to Management

    Transformative change is indeed good, but there must be some checks and balances to ensure teams are doing what they need to support the company vision as it ebbs and flows. Lack of attention to the areas that need it occurs often in favor of saving money. Do you really know what your customers want?


  4. Helpful (1)

    "Service Source Customer Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in San Francisco, CA
    Former Employee - Customer Success Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource (More than a year)

    Pros

    The C-level team is one of the best I have ever worked with at any company. They were brought on throughout 2015 and were digging in as soon as each of them were hired by the CEO.

    Cons

    Company going through a transition due to bad sales year in 2014. This caused uncertainty and insecurity. A tough place to be after being reassured that all was well.

    Advice to Management

    To the C-level branch, keep doing what you are doing


  5. Helpful (1)

    "Overall a great to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Internal growth and promotion is realistic here
    - Ability to work from home
    - Hard work is recognized
    - Passionate and fun coworkers
    - Cool SF office/location

    Cons

    - Not as much transparency from management as i'd like

    Advice to Management

    More fun company events would go a long way with everyone.


  6. Helpful (10)

    "Does not value loyal employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at ServiceSource full-time

    Pros

    When I first joined the company, it was a great place to work. It was a place that allowed me to quickly advance in my career and I was promoted a number of times. I was made to feel like I was something of value to the company.

    Cons

    I can sum it all up with the fact that I was basically fired for being pregnant. The language they used was a bit different, and strategic "re-org" loopholes were used to avoid legal battles (which, looking back, I wish I had pursued, had my focus not been on my new baby.)

    I also barely received any severance for almost a decade worth of service to the company.


  7. "Great business that's building on its strengths and evolving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in San Francisco, CA
    Former Employee - Senior Vice President in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Smart people, great pay & benefits, opportunities to make a difference

    Cons

    Can tax work / life balance, some people talk about change but resist it

    Advice to Management

    Make sure offering mix matches message

  8. "Good company, on the way up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in San Francisco, CA
    Current Employee - Data Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    The leadership and management is friendly. The company is recovering from previous missteps. The future looks bright. The typical employee is driven and smart.

    Cons

    The company sometimes lacks focus but hope it's going to change soon. The employee career path isn't always clear. The company target market is still a little niche.

    Advice to Management

    Provide employees growth opportunities.


  9. "Good first step"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Service Specialist in San Francisco, CA
    Current Employee - Senior Operations Service Specialist in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    Great group of people to work with, people were always quick to help and explain processes, opportunities for additional training.

    Cons

    Pay wasn't' great, lots of low level positions and not a lot of opportunities to move up, company focus was always in flux.


  10. Helpful (5)

    "Big shift towards offshoring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    Challenging and fun work environment, phenomenal people, great skill development. Nice offices in downtown Denver and Nashville, exposure to many top tech companies.

    Cons

    Pretty high level of turnover at the executive level. Finding it hard to be competitive stateside so seems to be shifting to an overseas model which will reduce cost but possibly erode customer relationships.


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