KEY NOT FOUND: coverImgAlt
Logo

ServiceTitan

Is this your company?

ServiceTitan

Add a Review

ServiceTitan Employee Reviews about "core values"

Updated Jan 25, 2022

To filter reviews, or .

Found 288 of over 294 reviews

4.0
73%
Recommend to a Friend
90%
Approve of CEO
ServiceTitan CEO Ara Mahdessian
Ara Mahdessian
219 Ratings
Pros
  • "I find that the friendly environment at ServiceTitan is great(in 38 reviews)

  • "And as if that wasn't enough, they provide free lunch(in 35 reviews)

  • Cons
  • "I've heard the work/life balance can be tough but haven't personally experienced that yet(in 21 reviews)

  • "Being employed by ServiceTitan is a bad relationship(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    The latest conversations about Tech

    Join the conversation on
    Join the conversation on

    Ratings by Demographics

    This rating reflects the overall rating of ServiceTitan and is not affected by filters.

    Want more demographic options?

    Reviews about "core values"

    Return to all Reviews
    1. 5.0
      Current Employee, more than 1 year

      good company

      Jan 25, 2022 - Insights Analyst in Glendale, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good benefits, work culture, and learning development

      Cons

      vague career pathing, employee burn out

      Be the first to find this review helpful
    2. 4.0
      Former Employee, less than 1 year

      Great job

      Jan 25, 2022 - Anonymous Employee in Glendale, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, ok pay and great ppl to meet

      Cons

      Some of the training methods seem unorganized

      Be the first to find this review helpful
    3. 2.0
      Current Employee, more than 1 year

      Great vision, terrible execution

      Oct 10, 2021 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Not really micro-managed - Good benefits

      Cons

      - Teams are constantly competing to meet their own OKRs, leading to clashing and rudeness - Unless you are a favorite, you will not be promoted. They will actively search for reasons to not promote you if they can find reason - Pay is not transparent, and you’ll find out later that there are people on your team making way more or way less than you - You are expected to do 10x more than your job. You will be a CSM, support, billing, trainer, and more. Even though you are given metrics each quarter, you will not be recognized unless you go way above and beyond those metrics (and even then, unless you’re a favorite and have a good manager, you still may not be noticed) - Management is all over the place. Employee turnover at all levels is real here, and you often find yourself being tossed between managers who may not be experienced enough to know what they’re doing. Your work load also just continues to grow as management is unable to retain employees long enough to have enough people who are competent in this really difficult software - Software is not user friendly, so you have constantly needy and escalated clients constantly asking you for help - Unlimited PTO is a curse in disguise. Your book of business stays with you and you’ll come back to customers who are escalated because they haven’t really been helped the entire time you’re out on PTO. Employees are constantly concerned about taking PTO because of this, causing even more burnout than there already is

      Continue reading
      8 people found this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Great place to work!!!

      Jan 20, 2022 - Senior Recruiter in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, altruistic by nature as we are serving an underserved community. Excellent room for growth and empowerment. Development focused culture that promotes from within. Top tier benefits.

      Cons

      None I can think of because every job has lessons to teach.

      Be the first to find this review helpful
    5. 5.0
      Former Employee

      Amazing

      Jan 24, 2022 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing mentors, coaching and learning.

      Cons

      Can't compare since this my first role as in sales.

      Be the first to find this review helpful
    6. 5.0
      Current Employee, less than 1 year

      Amazing Company to work for!!

      Jan 11, 2022 - Sales Development Representative (SDR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work remote, excellent training, teamwork makes the dream work! I have never worked for a better company in my career! They truly care about their employees and their customers. #ProudtobeaTITAN!

      Cons

      working remotely can be challenging but the company does a lot to make you feel connected!

      Continue reading
      1 person found this review helpful
    7. 5.0
      Current Employee

      Great company culture, like any job work hard and reap the rewards

      Jan 3, 2022 - Sales Development Representative (SDR) in Fort Lauderdale, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      lots of trust working for remote, management team really wants to help you grow and be better, pay is decent you have the opportunities to make more.

      Cons

      Lots of calls in this role, some people are not made for this type of grind but overall it's a hard sell but if you get it you get it and can do anything.

      Be the first to find this review helpful
    8. 4.0
      Current Employee, more than 1 year

      Instructional designer

      Jan 18, 2022 - Instructional Designer in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growing company, great benefits, humble beginnings

      Cons

      Great company but be ready to really work. All work little play,

      Be the first to find this review helpful
    9. 5.0
      Current Employee, more than 3 years

      Thriving

      Jan 11, 2022 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company that pushes to achieve the extraordinary. Great support from your peers to Senior Leadership to help you succeed.

      Cons

      Career pathing should be a more upfront conversations between managers and employees

      Be the first to find this review helpful
    10. 3.0
      Former Employee, more than 1 year

      1-to-many

      Jan 16, 2022 - Customer Success Manager in Glendale, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company for work life balance. Relaxing work environment, and a lot of opportunities to grow within the company.

      Cons

      Overall, it was a great company. However, like most companies there are people who don’t like to see other people succeed, and therefore would say and do things just to slight them and their hard work.

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 288 Reviews

    Popular Careers with ServiceTitan Job Seekers

    JobsSalariesInterviews

    Work at ServiceTitan? Share Your Experiences

    or