ServiceTitan "customers love" Reviews | Glassdoor

ServiceTitan Employee Reviews about "customers love"

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5 Employee Reviews

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  1. Helpful (3)

    "Making a difference!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time

    Pros

    I was nervous about leaving my successful track in a traditional career to join a startup. Knowing what I know now, it would have been the biggest regret of my life if I didn't make the leap.

    Pros:
    Authentic story and culture and great core values
    Genuine, bright, caring employees (can't stress this enough)
    Fantastic product (customers love it)
    Ability to affect the direction of the product and company
    Managers lead by example and really care (especially all managers in my department, and I can't stress how amazing my VP is)
    Smart and thoughtful founders (I interact more with the President, very intelligent and a product visionary, and CEO is inspirational, brilliant, and a person I bet on)
    Top grade investors
    Super high growth rate and success
    Making a big difference for every customer
    Hard work but very rewarding
    Very transparent about what's going on and all metrics

    Cons

    Comp or benefits weren't the important consideration when I joined and stil aren't, but could use some improvement down the road.

    Advice to Management

    Embracing feedback from employees is refreshing to see, but please change the feedback process. Recently, 2-3 people with outrageous suggestions have drowned out the voice of others (they've also drowned voices here with their unjustified negative reviews, too). Know that the high performing employees in my circle consider their suggestions frustrating and prefer that we stay focused on continuing to make a difference and make progress.


  2. Helpful (6)

    "So inspiring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time (More than a year)

    Pros

    Every morning I'm excited to come to work. My teammates are the brightest and most helpful people I've ever worked with. Customers love our product, because it helps them run a better business. That makes my work really rewarding and worth all the effort.

    Cons

    Running out of space! But expansion plans are already in the works.

    Advice to Management

    Don't ever forget your roots.

  3. Helpful (6)

    "I LOVE ServiceTitan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Los Angeles, CA
    Current Employee - Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time (More than a year)

    Pros

    smart, dedicated, caring, co-workers that support each other as a team
    mission-driven and truly helping good people in a big way
    a product that customers LOVE
    some amazing executives and founders

    Cons

    usual hurdles you would expect in a very fast-growing, highly successful company

    Advice to Management

    the full transparency is incredible
    maintain the meritocracy and focus on results
    keep hiring stars


  4. Helpful (8)

    "developed me to a whole new level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Titan in Glendale, CA
    Current Employee - Titan in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time (More than a year)

    Pros

    our customers love our product, and we love our fellow Titans. it doesn't get any better than this.

    one of the company's core values is the desire to achieve extraordinary things. it was a bit discomforting for me to formally take on very ambitious goals, but the process has shown me what I'm truly capable of. and the company seems to be supportive of failure, so long as you took on a huge challenge and went about it the right way.

    Cons

    it's not easy, and it's not for everyone.

    Advice to Management

    keep being open with us. the level of transparency in the company is awesome and core to how we operate.


  5. Helpful (4)

    "simply incredible in every way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    product that customers love, building something that matters, experiencing an exciting journey while doing so, top-notch team, incredible success, really bright future

    Cons

    what more can you ask for

    Advice to Management

    don't lose the team spirit, focus on the things that matter, and i'm excited for the new office!


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