Services for the UnderServed Reviews | Glassdoor

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Services for the UnderServed Reviews

Updated May 4, 2018
77 reviews

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3.3
StarStarStarStarStar
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Approve of CEO
Services for the UnderServed CEO Donna Colonna
Donna Colonna
13 Ratings

77 Employee Reviews

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Pros
  • They promote from within, some people have been there an average 10-25 years (in 3 reviews)

  • Room to grow, but you must complete 10 months in one title before being considered for another (in 3 reviews)

Cons
More Pros and Cons

  1. "Pros and Cons maintaining employment at this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Brooklyn, NY
    Former Employee - Supervisor in Brooklyn, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time (More than a year)

    Pros

    It is fast growing company that promotes from within and can raise in ranks fairly quickly.

    Cons

    Some locations are filled with long-time employees that feel privileged and will give a lot of problems and poor quality work to management hampering operations of facilities. Service goals for individuals are provided at minimum levels. Attention, Love, and Compassion are given on Fridays...Payday...and Holidays when staff is benefiting from it.

    Advice to Management

    Support Supervisors stronger, remove/relocate difficult Staff, dont' palce staff close to home locations; especially unreliable employees.


  2. "Good work life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time (More than a year)

    Pros

    Management
    Work hours
    Benefits
    The people we serve

    Cons

    Out dated residences
    More overtime
    Higher pay

    Advice to Management

    Listen more to all staff

  3. "Wellness Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Bronx, NY
    Former Employee - Case Manager in Bronx, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Services for the UnderServed full-time (More than 3 years)

    Pros

    Number of talented team members
    Numerous resources available to tenants
    Dedicated trained professionals as direct care workers

    Cons

    Policies do not serve population effectively
    Communication to different levels of team not effective
    Bottom line more important than human change

    Advice to Management

    Stronger policies with true repercussions
    Same message shared on all levels of management


  4. "Facts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager
    Current Employee - Case Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Services for the UnderServed full-time (More than 3 years)

    Pros

    Contributing for the betterment of communities

    Cons

    Favoritism and no men in leadership capacity

    Advice to Management

    Allow men to be promoted


  5. "Substance Abuse Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Substance Abuse Counselor in Brooklyn, NY
    Former Employee - Substance Abuse Counselor in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Services for the UnderServed full-time (More than a year)

    Pros

    I enjoyed working with my colleagues. I had freedom to craft the program

    Cons

    The director of the shelter did not have the best manner in speaking with people

    Advice to Management

    Let the staff know they are doing a good job


  6. Helpful (3)

    "Good company to work for if you want to help the Homeless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residetial Aide in Brooklyn, NY
    Current Employee - Residetial Aide in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time (Less than a year)

    Pros

    Assist homeless families, single men, and single woman becoming better

    Cons

    The pay is not rewarding.

    Advice to Management

    Find workers that really want to help the homeless.


  7. Helpful (3)

    "S:US"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Services for us is what matters.

    Cons

    None to list at this time.

    Advice to Management

    Guide line staff hands on.

  8. "I love going to work everyday!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in New York, NY
    Current Employee - Service Coordinator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time (More than 5 years)

    Pros

    Company is mission driven and cares a lot about the people they serve you'll find yourself making a difference in the lives of people daily
    Great benefits the best-being vacation 12 agency holidays and 4 types of time off you get. medical and pension is also great!
    lots of training available, both from the company and state. professionally the organization is ran well and there is lots of room to grow. They always promote from within priority
    SUS has lots of year around events, community days and volunteer days and galas to help yuo connect. I love it here!

    Cons

    Agency is growing faster than the staff is. With sites in all 5 boroughs and long island there is a lot of work to be done. many people come to SUS and sometimes the work can be a lot.
    Non profit so the pay is lower than for profit. They do try to make this up with vacation days
    Seems there isn't enough staff in the field
    Can be los of travel between sites

    Advice to Management

    Find a way to increase wages especially for staff directly dealing with clients. hire more staff to help disperse workload and level with the amount of intake. Continue promoting internally, and work with field staff to make them feel appreciated


  9. "Porter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Porter in Brooklyn, NY
    Current Employee - Porter in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time (More than a year)

    Pros

    They promote from within, very good benefits and a lot of overtime

    Cons

    Low salary compared to other companies for the same job.

    Advice to Management

    Treat employees as individuals


  10. "OK Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Individuals are so sweet. I love working with them.

    Cons

    Backstabbers, too many cliques, people scared to lose their jobs

    Advice to Management

    Stop hiring immature people


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