Services for the UnderServed Reviews | Glassdoor

Services for the UnderServed Reviews

Updated August 16, 2018
86 reviews

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3.2
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Services for the UnderServed CEO Donna Colonna
Donna Colonna
15 Ratings

86 Employee Reviews

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Pros
  • "Room to grow, but you must complete 10 months in one title before being considered for another" (in 2 reviews)

  • "Generous vacation time off package" (in 2 reviews)

Cons
  • "High turn over, no one cares to find out why" (in 3 reviews)

  • "High turnover rate; lack of raise" (in 3 reviews)

More Pros and Cons

  1. "Direct Care Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Care Professional in New York, NY
    Current Employee - Direct Care Professional in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time (More than 3 years)

    Pros

    great benefits, place to grow

    Cons

    sometimes fast pace work enviroment

    Advice to Management

    can't complain


  2. "Could be better"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Services for the UnderServed full-time

    Pros

    Flexible schedules, relaxed dress code

    Cons

    Horrible HR, over worked and underpaid, upper management doesn't care about the well being of their employees. High turn over, no one cares to find out why. They just fill the position with whoever, which takes months and causes more work on staff.

    Advice to Management

    Visit the sites and experience the work

  3. "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time (Less than a year)

    Pros

    I have no positive input, working at Services for the Underserved was a horrible experience

    Cons

    Services for the Underserved exploits some of their employees, whereby some employees are beyond overworked and under paid for the amount of work they do and also treated without respect by senior staff members


  4. "Good organization, underfunded."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wellness Coach in Brooklyn, NY
    Former Employee - Wellness Coach in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Services for the UnderServed full-time (More than 3 years)

    Pros

    Great organization that helps the community. CEO is amazing.

    Cons

    Takes way too long to hire new employees. As a result, current employees have to take on larger caseloads, sometimes for over a year... Very low salaries...


  5. Helpful (1)

    "Nurse care manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Services for the UnderServed full-time

    Pros

    Great opportunity to learn and train your self

    Cons

    The benefits are horrible and the work is overwhelming


  6. "Disorganized and Not Employee friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Director in Bronx, NY
    Former Employee - Program Director in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time (Less than a year)

    Pros

    moderately competitive pay, depends on the program.

    Cons

    Disorganized, never sent me location or time for my first day of orientation. HR is not responsive to employees, covers up harassment of senior management, does not hold employees accountable for poor work ethic.

    Advice to Management

    Listen to your employees when they make complaints about Regional Directors and VPs


  7. "Good non profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Great co-workers
    Rewarding work
    No micromanagement
    Good vacation time accruals and compensation
    Free spirit company
    Room for growth

    Cons

    Low salary
    No 401K only 403B company does not match
    No Overtime for salary staff

  8. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Fair pay, diverse staff and career advancement opportunties.

    Cons

    Administrative issues, High caseloads, Horrible quality assurance- they care more about billing than helping individuals.

    Advice to Management

    Apply for grants to increase budget so that staff can focus on aiding client instead of billing.


  9. "Let Them Eat Cake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time

    Pros

    Worthwhile population to serve and work with

    Cons

    Disconnected upper management, inadequate pay and employee benefits, unorganized human resources department, massive turn over and exodus of educated staff...

    Advice to Management

    Adhere to mission statement


  10. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time

    Pros

    Lax work attire, working phone is given and a tablet. You get to work in the field with little or no supervision. Company is connected to the City and will continue to grow. Very few staff members plan to stay with the agency.

    Cons

    Minimal effort to help residents. Poor training practices at the program level. Agency is unable to oversee new developments due to the large turnover. Brand new housing developments are in bad condition with no repairs being made. Never ref. clients internally due to poor results. Agency will continue to get funding.

    Advice to Management

    Just because the residents are mentally ill it does not make it ok to ignore their housing complaints. Low income housing does not have to be slum like.


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