Services for the UnderServed Reviews | Glassdoor

Services for the UnderServed Reviews

Updated February 7, 2019
90 reviews

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3.1
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Services for the UnderServed CEO Donna Colonna
Donna Colonna
17 Ratings

Employee Reviews

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Pros
  • "Room to grow, but you must complete 10 months in one title before being considered for another" (in 2 reviews)

  • "Generous vacation time off package" (in 2 reviews)

Cons
  • "High turn over, no one cares to find out why" (in 3 reviews)

  • "High turnover rate; lack of raise" (in 3 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Aide/Support Professional in New York, NY
    Former Employee - Residential Aide/Support Professional in New York, NY
    Recommends
    Approves of CEO

    I worked at Services for the UnderServed full-time (More than a year)

    Pros

    The client's, some staff, great trainings

    Cons

    About 60% of employees hired only care for the pay check rather then the individual themselves like damn not cool

    Advice to Management

    Due diligence definitely needed hiring employees who likes their job and not because they say I'm qualified I have come across several employees who do not care for the individuals at all rather then yell or disrespect when this type of job you need to have compassion and unfortunately there is not a lot it sad.


  2. "Services far below average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in New York, NY
    Former Employee - Quality Assurance in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time (More than a year)

    Pros

    Absolutely & completely no Pros of working for this organization

    Cons

    Management and Regionals extremely lacking in knowledge.
    Mass Exodus of staff - crazy turnover rates
    No Morale
    No integrity
    Lies on top of lies
    Dismissive of consumers
    Mock the mental illnesses of consumers
    Cover each other , even when it means hurting other staff / consumers
    No apartment repairs
    Rent gauging of consumers

    Please do not waste your time with this company . If you want to witness abuse against other staff and consumers , not be able to advocate and then be chasing your tail to not get fired , give it a go . Otherwise , let them fall apart , which eventually they will . Guaranteed.

    Advice to Management

    Completely Gut and restructure upper management and regionals - put your consumers first . Stop misusing government/ state funds . Stop allowing consumer harassment and abuse .

  3. "Not good to their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Services for the UnderServed full-time

    Pros

    Good Benefits, Holiday incentives PTO
    Time accrual

    Cons

    Unorganized
    Not fair to employees
    Pay is not equal to work put in

    Advice to Management

    Treat your employees better and they will work more efficiently and have a more positive attitude.


  4. "It's a nonprofit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Its great when you care about helping others more than the inner office crap.

    Cons

    The pay... no increase

    Advice to Management

    Take care of your employees


  5. "Could be better"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Services for the UnderServed full-time

    Pros

    Flexible schedules, relaxed dress code

    Cons

    Horrible HR, over worked and underpaid, upper management doesn't care about the well being of their employees. High turn over, no one cares to find out why. They just fill the position with whoever, which takes months and causes more work on staff.

    Advice to Management

    Visit the sites and experience the work


  6. Helpful (1)

    "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time (Less than a year)

    Pros

    I have no positive input, working at Services for the Underserved was a horrible experience

    Cons

    Services for the Underserved exploits some of their employees, whereby some employees are beyond overworked and under paid for the amount of work they do and also treated without respect by senior staff members


  7. "Direct Care Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Care Professional in New York, NY
    Current Employee - Direct Care Professional in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time (More than 3 years)

    Pros

    great benefits, place to grow

    Cons

    sometimes fast pace work enviroment

    Advice to Management

    can't complain

  8. "Good organization, underfunded."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wellness Coach in Brooklyn, NY
    Former Employee - Wellness Coach in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Services for the UnderServed full-time (More than 3 years)

    Pros

    Great organization that helps the community. CEO is amazing.

    Cons

    Takes way too long to hire new employees. As a result, current employees have to take on larger caseloads, sometimes for over a year... Very low salaries...


  9. Helpful (1)

    "Nurse care manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Services for the UnderServed full-time

    Pros

    Great opportunity to learn and train your self

    Cons

    The benefits are horrible and the work is overwhelming


  10. Helpful (1)

    "Disorganized and Not Employee friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Director in Bronx, NY
    Former Employee - Program Director in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time (Less than a year)

    Pros

    moderately competitive pay, depends on the program.

    Cons

    Disorganized, never sent me location or time for my first day of orientation. HR is not responsive to employees, covers up harassment of senior management, does not hold employees accountable for poor work ethic.

    Advice to Management

    Listen to your employees when they make complaints about Regional Directors and VPs