Services for the UnderServed Reviews | Glassdoor

Find your next job here

Services for the UnderServed Reviews

Updated February 17, 2018
67 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Services for the UnderServed CEO Donna Colonna
Donna Colonna
6 Ratings

67 Employee Reviews

Sort: PopularRatingDate

Pros
  • Room to grow, but you must complete 10 months in one title before being considered for another (in 2 reviews)

Cons
  • High turnover rate; lack of raise (in 3 reviews)

  • Extra Extra High staff turnover rate (in 3 reviews)

More Pros and Cons

  1. "Assistant Program Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Program Director in Brooklyn, NY
    Current Employee - Assistant Program Director in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Services for the UnderServed full-time (More than a year)

    Pros

    Huge Organization. Room for growth.

    Cons

    The job keeps me busy, i barely take lunch.


  2. "Service Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in Brooklyn, NY
    Current Employee - Service Coordinator in Brooklyn, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Good benefit package, company is growing and they have alot of different programs to work for.

    Cons

    Certain positions require alot of paperwork and client contact which in my opinion the compensation is lacking. The finance department need alot of work when dealing with mentally ill finances

    Advice to Management

    I think there should be more incentives for consumers and workers periodically

  3. "Social Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Services for the UnderServed full-time

    Pros

    Flexible, great benefits, room to grow, nice management

    Cons

    Low salary for professional staff,

    Advice to Management

    N/A


  4. "Less Paperwork more organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Program Director in Brooklyn, NY
    Current Employee - Assistant Program Director in Brooklyn, NY

    I have been working at Services for the UnderServed full-time (More than 8 years)

    Pros

    Always Advancement, job opportunities and benefits

    Cons

    To much paperwork and no incentive or bonuses. Unorganized and always more work for same pay.

    Advice to Management

    Needs to be more of a paperless agency, better training for staff and management, organization and better incentives for the staff.


  5. Helpful (1)

    "MICA Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Services for the UnderServed full-time (Less than a year)

    Pros

    Great exposure for entry level professionals looking to expand their experience working with individuals with SMI

    Cons

    No leadership, the employees are not valued at all. High turn over rate due to administration NOT clients. Training is below mediocre. You are held accountable for things you are never taught

    Advice to Management

    Just like any great organization, accountability should start from the top down, not the other way around. Leadership lacks GREATLY.


  6. "Good place, some bumps in the road"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Services for the UnderServed full-time

    Pros

    Cannot beat the mission and commitment

    Cons

    Well meaning company but insecure management


  7. Helpful (2)

    "High hope, Greatest Disappointment!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Program Director
    Former Employee - Assistant Program Director
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Services for the UnderServed full-time (More than 5 years)

    Pros

    Great staff, large organization, services multiple populations

    Cons

    Nepotism, lack of trust when working in hostile work environments, lack of formal training, lack of HR support, poor program management, no lunch breaks, no work/life balance, not paid your worth if not in upper management. Lack of proper experience and education from the supervisor.

    Advice to Management

    There was never a typical day at work. Having the ability to multi-task and help others complete their task was the bulk of duties, outside of my own. Being independent and a self-starter was a benefit. I learned more about mental health through live stories from clients. Beware of who you trust as it can be turned back on you negatively, to protect those in upper management. Never be ashamed to speak up about any issues or lack of support even if your concerns fall on deaf ears.

    The most enjoyable part of work was having a great team of co-workers and other colleagues that can support and encourage your work.

    Biggest lesson learned:
    Be an advocate for yourself just as much as for the population you serve, or you will physically and mentally experience the stressors of a hostile work environment in silence.

  8. "Office Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Very rewrading job. You see the progess of clients first hand

    Cons

    Can be very unorganized at times.


  9. "Plenty of opportunity for growth if you enjoy working with those who have substance abuse histories or mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Services for the UnderServed full-time

    Pros

    Lots of opportunities for growth
    Challenging environments
    Great opportunity to start with a bachelors degree

    Cons

    Too many paperwork and not enough time to spend with clients
    No evaluations for supervisors
    Potential for burnout
    Not much professionalism amongst staff

    Advice to Management

    Give better recognition to employees other than a one lined congratulations email.


  10. "PROGRAM SPECIALIST"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Services for the UnderServed full-time

    Pros

    Great Benefits. Overtime, and lovely patients

    Cons

    The staff is horrible, they complain and are sometimes very lazy

    Advice to Management

    Stop catering to brown noses


Showing 67 of 69 reviews
Reset Filters