Servpro Industries Reviews in Gallatin, TN | Glassdoor

Servpro Industries Gallatin Reviews

Updated March 15, 2017
43 reviews

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Gallatin, TN

3.9
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Servpro Industries CEO Sue Steen
Sue Steen
30 Ratings

43 Employee Reviews

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Pros
  • Great People and opportunity for growth (in 9 reviews)

  • Family owned and operated, caring environment, hard work is rewarded (in 8 reviews)

Cons
  • Long hours for little pay, at the mercy of the owner of the franchise (in 14 reviews)

  • The franchise owners are unprofessional and unethical (in 12 reviews)

More Pros and Cons

  1. "Servpro"

    Star Star Star Star Star
    Current Employee - Mitigation Technician in Gallatin, TN
    Current Employee - Mitigation Technician in Gallatin, TN

    I have been working at Servpro Industries (More than 3 years)

    Pros

    People and customers and pets
    Busy
    Pay
    Trucks
    Dogs
    Fun
    Vans
    Customers pets

    Cons

    Hours
    Labor intensive
    On call
    Customer
    Vans


  2. "Not a career"

    Star Star Star Star Star
    Former Employee - Project Manager in Gallatin, TN
    Former Employee - Project Manager in Gallatin, TN

    I worked at Servpro Industries full-time (More than a year)

    Pros

    Great working environment, awesome staff, nice variety in the day to day tasks.

    Cons

    Long hours for little pay, at the mercy of the owner of the franchise.

    Advice to Management

    Be a part of the jobs more than just blaming the PM or technicians for problems. A lot of moving parts, different personalities in customers are a recipe for problems to arise. The job is damage control most of the time yet it doesn't seem like damage is expected what so ever.


  3. Helpful (2)

    "GET RID OF HIM!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gallatin, TN
    Former Employee - Anonymous Employee in Gallatin, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay. Unfortunately that's the only good thing I can say about working there.

    Cons

    Some managers do not need to be in a manager position! He will treat you awful cause he knows he can get by with it since he's been there forever. It does ZERO good to go to HR; it actally makes things worse.

    Advice to Management

    Take a good look at turnover and you will see that some people should not be department managers! An average of 1 person a year says a lot!


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  5. "Worthy of Consideration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN
    Recommends

    Pros

    Provides a lot of perks for health and wellness for employees. Seems to demonstrate a genuine concern for employees. Employees are valued. Clear focus on what the business offers.

    Cons

    A little too conservative. Can major in minors for some things. Communication could be better.

    Advice to Management

    It's okay to mix things up a bit!


  6. "Positive Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Trainer in Gallatin, TN
    Current Employee - Field Trainer in Gallatin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Not too much pressure and everyone leaves their drama at home. Overall, a good work environment.

    Cons

    Sometimes, assignments or tasks take forever to get done due to all the red tape.

    Advice to Management

    Nothing really. Servpro is extremely successful with employees that have incredible tenure. Keep doing what you're doing!


  7. Helpful (1)

    "A good experience so far."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Servpro Industries full-time (Less than a year)

    Pros

    Good benefits and salary. Great coworkers. Strong brand. Meaningful work. Corporate employees receive really thorough training on the franchise system/experience, which is helpful. Surprised by how much I enjoy it so far, because I didn't think I would enjoy the corporate environment as much as I do.

    Cons

    Very conservative, old-school corporate culture. Also, quite a few departments seem to have some unhealthy competition and politics going on, when it would be so much easier for them to work together. Some departments need to improve communication with each other.

    Advice to Management

    We understand that it's a conservative corporate environment, but it would be good to remind some of your employees that not everyone comes from the same straight, white, conservative, middle-class background, so they shouldn't assume that everyone thinks/believes the same way that they do.


  8. Helpful (2)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Developer in Gallatin, TN
    Current Employee - Senior Developer in Gallatin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Servpro Industries full-time (More than 5 years)

    Pros

    There are a lot of benefits to working at SERVPRO. I think we have an awesome development team under Kenny Pyatt, great work-life balance and plenty of opportunities for advancement. I have been promoted 3 times since joining.

    Cons

    SERVPRO is financially frugal, so not every request is fulfilled. On the other side of the coin that frugality means that I havent seen any layoffs and the IS department has nearly tripled in size. You are given the tools you need to succeed.

    Advice to Management

    It would be really appreciated if we could relax the dress code to allow jeans for individuals that typically do not have face to face interaction with the Franchise community.


  9. Helpful (3)

    "It's OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Gallatin, TN
    Current Employee - Senior Software Developer in Gallatin, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Servpro Industries (More than a year)

    Pros

    Good salary, work from home option

    Cons

    Very stressful work environment and work more than 50 hrs a week

    Servpro Industries Response

    Jun 17, 2016 – Human Resources Manager

    Thank you for your review. Yes, we are proud of our competitive pay and benefits program, and the ability to offer some of our IT and other departments' employees a "work from home" option. As a ... More


  10. Helpful (1)

    "Love !My Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN
    Recommends
    Positive Outlook

    I have been working at Servpro Industries full-time

    Pros

    Family owned and operated, caring environment, hard work is rewarded. Great benefits for a small-sized business, stable company and industry.

    Cons

    Growing pains, a little slow to take operations and management to current standards, too much watching the pennies while major dollars fly out the window.

    Advice to Management

    Be open to change that will make the franchisor the employer of choice in Middle Tennessee. Get out of the weeds a little and trust the management team you have put into place.


  11. "A Career not just a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gallatin, TN
    Current Employee - Anonymous Employee in Gallatin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Servpro Industries full-time (More than 3 years)

    Pros

    No rush hour Nashville traffic to drive through. A friend family feel company. Financially frugal mindset with longevity and sustainability key focus. Being part of a growing business dedicated to helping entrepreneurs succeed. Extremely employee centric.

    Cons

    Fast paced and sometimes stressful. Very fluid atmosphere.

    Advice to Management

    focus on the good.



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